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Had an email from Virgin earlier today, asking me where am I planning to fly to next – what? Other than the 2 return flights already on my account?
It was followed by another email 2 hours later – asking if I enjoyed my recent flight to London. The only thing is my flight was to Miami !!
I wonder why they collect so much data from us if they’re going to ignore it. Someone needs a P45.
A year or so ago I got one, on a Virgin Points redemption flight, asking me if I wanted to join Flying Club before travelling.
I also hate the ones all airlines send you asking if I need a hotel in London. No, I live here. You know that because my profile tells you and, even if I didn’t flying out on the same ticket, there are plenty of other flights from London to different places in my flight history.
This is why AI really shouldn’t worry you, if you think your job is at risk.
@Rob +11
It’s not just Virgin. I book my airport parking through Holiday Extras; you have to put your ages on the booking (no doubt for market research purposes!) so they know we are a couple in our 50s but keep trying to sell us Disney tickets because our next flight is to MCO.
It’s not just Virgin. I book my airport parking through Holiday Extras; you have to put your ages on the booking (no doubt for market research purposes!) so they know we are a couple in our 50s but keep trying to sell us Disney tickets because our next flight is to MCO.
They don’t know all the passengers who will be in the car. A couple in their 50s having Disney aged kids isn’t that much of a stretch.
They do, because it’s one of the questions in the booking process. Presumably to collect data so that they can try and sell you other stuff!
They do, because it’s one of the questions in the booking process. Presumably to collect data so that they can try and sell you other stuff!
You don’t need to answer the age or other nosey irrelevant questions to complete your HE booking, nor buy any of the the extra bits and bobs they try to sell. I did purchase one yesterday which they will regret selling me – valet service for only £31.50 for a car that is indescribably dirty (on the outside at least).
I feel as though I tried leaving those boxes blank once and couldn’t get to the next page, but I will try again next time! Other than that, their prices are reasonable (though that’s not really a term you can apply to airport parking these days), and you can cancel and get a voucher for the full price if your plans change.
Going back to the original topic, Virgin have been trying to make me buy points for the past couple of weeks, presumably so I am nearer to being able to pay 350k for a seat!
@NL so you’re not the sort of over 50s who have multiple pairs of mouse ears to wear while vlogging your Orlando parks experience? That particular corner of Youtube is one myself and my parents rather enjoy – for all the wrong reasons
Ha, no! We did take the boy when he was about 6 – he said he liked the Haven park near Dorchester better 😂.
Marketing emails are never perfect and may not always be linked to an actual booking you’ve made.
I get the odd one like this as well and either just delete it or if I can be bothered enough I’ll check my communication settings and adjust my dispositions accordingly.
I certainly don’t get irked about it.
It’s not just Virgin. I book my airport parking through Holiday Extras; you have to put your ages on the booking (no doubt for market research purposes!) so they know we are a couple in our 50s but keep trying to sell us Disney tickets because our next flight is to MCO.
Disney (or Universal) is so much better in your 50s without kids. No moody teenagers, no exhausted four year olds who want carried, no six year olds having melt downs because they’d rather play crazy golf at the hotel.
It’s not just Virgin. I book my airport parking through Holiday Extras; you have to put your ages on the booking (no doubt for market research purposes!) so they know we are a couple in our 50s but keep trying to sell us Disney tickets because our next flight is to MCO.
Do you really want them to say ‘we don’t think you’d be going to Disney at this age, so tell us where you are really going so that we can sell you more stuff?’
The youth are blamed for being too sensitive, but looks like gen x and boomers are no different.
What a really stupid comment, @BBB, and a pathetic attempt at having a dig at your elders. I thought (literally) better of you.
In what way is finding marketing emails pointless and time-wasting “sensitive”, exactly?
If these companies really want to make money, then yes, they absolutely should be trying to find out what customers actually like doing!
NL, no need to get agitated. I just find old people have too much time on hand and too many things to pointlessly complain about.
As Rob says, we should be more worried if marketing departments were actually intelligent.
TBH I just don’t let these things irk me and just delete them and occasionally check my communication settings.
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