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Virgin redemption for ANA round trip – schedule change on both legs

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  • spawn606

    Hi all,

    I looked through the lengthy thread on a similar topic but as my scenario is slightly different, I wanted to setup a new thread.

    SO and I are trying to go on our honeymoon. We had booked 2x single legs:

    LHR > HND For me
    FRA > HND for SO

    then both returning HND > LHR

    I randomly checked my booking details and saw that all 4 flights have schedule changes and are departing later than scheduled.

    Unfortunately this has disrupted our plans because we have another flight from HND 90 mins after we were meant to arrive.

    What are our rights here? The schedules are all for flying the same day, but now we are losing non refundable tickets from a separate booking should we accept them.

    To be honest, I’d prefer to just reschedule our trip completely and push it back a few weeks, but am I even entitled to that?

    Also incredibly frustrating that we wouldn’t have known this until check-in since virgin not ANA bothered to notify us.

    Any advice would be appreciated! I don’t want to cancel as we have delayed this trip for 3 years and are unable to travel much next year.

    thanks!

    NorthernLass

    If your flights from HND are separate bookings then you’re out of luck as regards airlines’ obligations to get you to your final destination. I’m assuming the trip is more than 14 days away so no delay compo for the first leg would be payable even if it met the rest of the criteria (but check it’s not cancellation and re-booking on a different flight number, as that’s a separate matter). 90 minutes was a really tight connection if you weren’t on one booking.

    You don’t say if the Virgin flights are redemptions but as singles I’m assuming they are? I think you can cancel/change these for £30 or £35 if you decide to do that, maybe fly to HND the day before the next flight? If you speak to Virgin CS they may well be able to help you find a way to get round the problem and still take your trip. As regards your 2nd flight, it will depend on that airline’s Ts and Cs as to whether you can get a refund if you cancel.

    Otherwise you might have to investigate whether your travel insurance would cover you not being able to take the 2nd flight because your first ones were moved, but they may well say that they are not liable for problems with the connection time you allowed between flights.

    Hope you get it sorted, anyway, weddings are stressful enough as it is!

    spawn606

    Thanks for the response. They are reward flights booked with Virgin points.

    I know I can pay to change dates but there are no award flights available for ANA via Virgin.

    That’s why I was hoping that because they have changed my flights, they would be liable to move my dates with their own inventory rather than Virgins. Frustrating that consumers always have to purchase goods or services with a bunch of caveats (non refundable etc) yet corporations can make changes that impact consumers with generally minimal confidence!

    memesweeper

    If the onward flight is also ANA I’d be inclined to call them up and ask what they propose they can do for you.

    yonasl

    I suppose you booked separately:

    1) LHR-HND Booking 1
    2) FRA-HND Booking 2
    3) 2 x HND-LHR booking 3

    If indeed 1) and 2) had their schedule changed you should be able to move to another ANA flight (or Star Alliance). You have same rights as if it was EU airline (refund or change to a new time/date). You can move to another flight regardless of award availability. What you may not be able to do is change FRA to LHR for 2), you can change the date not make a full new itinerary.

    However for 3) as you arrive EU/UK but with a non-EU airline you have less rights than if you flew back with BA or Lufty. You will need to check with them what their conditions are for a change of date 9don’t know if Japanese legislation kicks in then).

    spawn606

    I suppose you booked separately:

    1) LHR-HND Booking 1
    2) FRA-HND Booking 2
    3) 2 x HND-LHR booking 3

    If indeed 1) and 2) had their schedule changed you should be able to move to another ANA flight (or Star Alliance). You have same rights as if it was EU airline (refund or change to a new time/date). You can move to another flight regardless of award availability. What you may not be able to do is change FRA to LHR for 2), you can change the date not make a full new itinerary.

    However for 3) as you arrive EU/UK but with a non-EU airline you have less rights than if you flew back with BA or Lufty. You will need to check with them what their conditions are for a change of date 9don’t know if Japanese legislation kicks in then).

    Correct! Is there a minimum schedule change for the EU rights to kick in? I.e. if it’s a 2 hour change where the flight departs 2 hours later than originally planned, is that fine?

    Thanks.

    memesweeper

    I suppose you booked separately:

    1) LHR-HND Booking 1
    2) FRA-HND Booking 2
    3) 2 x HND-LHR booking 3

    If indeed 1) and 2) had their schedule changed you should be able to move to another ANA flight (or Star Alliance). You have same rights as if it was EU airline (refund or change to a new time/date). You can move to another flight regardless of award availability. What you may not be able to do is change FRA to LHR for 2), you can change the date not make a full new itinerary.

    However for 3) as you arrive EU/UK but with a non-EU airline you have less rights than if you flew back with BA or Lufty. You will need to check with them what their conditions are for a change of date 9don’t know if Japanese legislation kicks in then).

    Correct! Is there a minimum schedule change for the EU rights to kick in? I.e. if it’s a 2 hour change where the flight departs 2 hours later than originally planned, is that fine?

    Thanks.

    Unless it’s cancelled (ie new flight number) you don’t have any rights for a schedule change advised more than 14 days ahead of time other than duty of care. AFAIK. Booking an onward unprotected connection was your risk, which has crystallised. ANA do not owe you anything and are not obliged to reroute you. LadyLondon will be along shortly to join this thread and explain why I’m wrong 🙂

    spawn606

    Haha and I really hope you are wrong, but obviously if not, it is what it is and that’s a shame!

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