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A little update on my situation.
I am still waiting. When nothing happened for a long time i started sending emails to all emails of anyone at wizz i could find and then on the 28th of nov. i got reply that we are entitled to compensation of 400 euros per person and if i would like them to pay me to my bank account i have to send them bank details which i did and again nothing since then. Again i am sending out emails almost daily hoping that something will finally move.
Since this is my first time dealing with anything like this i would appreciate if someone could tell me this: in case i go for S75 or chargeback… am i entitled to a refund of the flight that actually took us home or to the original that was canceled? In my case the flight we booked on the night our original flight was canceled costed us more than our outbound and inbound flights together but it was the only option we had. We did fly back with wizz btw.
I really want to claim back via insurance but they want all sorts of documents i can not provide because communication with wizz is impossible. Nonexistent. They want a conformation from wizz why the flight was canceled, they want proof wizz will not pay me back,….I can’t get any of that. I am just starting to doubt that having travel insurance is helpful in any way because it is not really. I even paid extra to have travel disruption covered and i still can’t claim. I would appreciate if someone can answer my question.
Thanks 🙂Hello @breskia, for Wizzair you may want to try opening a case with https://www.aviationadr.org.uk/ They will request you give them a quick summary of what happened to you and any supporting material (those last emails should do). They will then raise that with Wizzair themselves.
S75 or chargeback will simply refund the cost of the flight not give you the £400 compensation.
s75 will refund the cost of the replacement flight even if considerably higher.
s75 will refund the cost of the replacement flight even if considerably higher.
From what I read the OP took a Wizzair flight the next day.
Wizzair therefore needs to pay:
– compensation: Wizzair has accepted they need to pay £400 per passenger
– duty of care: as the only option was the day after they have to pay for reasonable expenses. In this case the extra night of AirbnbFrom past experience Wizzair are usually pretty bad at doing this. For instance, in my case they asked me to open two separate cases: one for compensation and another for duty of care.
They then processed the compensation payment and closed the duty of care case. So when I asked for the hotel to be paid they saw that case closed and said they already made that payment.
They may be Hungarian but their systems are obviously based on Kafka.
…plus provided passenger gave them the opportunity by asking, or they refused to provide the actual flight the passenger had to buy to replace, Wizz is liable for that money cost too.
Of course s75 is worth a claim (remember the card will have a time limit to claim) if Wizz are proving impossible to deal with. But actually, in order of most appropriate to provide payout (most to least) is most Wizz, then insurance (who may have a department that claims off Wizz after paying the passenger, I suspect), then s.75 as a safety net if paid on UK credit card.
Had a compensation claim for a delayed flight out of Porto back in May. Took them two months to acknowledge it, they then tried to claim exceptional circumstances but we pressed on until they agreed compensation was due. Paid out in September but only for one passenger even though the claim was for both. Asked for power of attorney, then tried to tell us this claim has already been paid etc. etc. until in December they finally acknowledged the second passenger is also entitled to compensation. Advised 20 working days (which again, is frankly ridiculous). Now waiting for the money to land hopefully in the coming days.
Had another flight cancelled before Christmas after 8 hours at the airport, so gearing up for another fight.CAA has reminded W6 of their obligations
Non-payment of CCJ’s is funny
CAA has reminded W6 of their obligations
Non-payment of CCJ’s is funny
Another little update on my situation.
After a lot of hustle i managed to get back most of our money in few random payments but it took a lot of persistence and lots of emails and threats.
So now they only owe me £132 so i am hoping we can get that back too but if not it will be annoyance but not the end of the world.
I sent out 1 last email asking for that money and we’ll see what happens.@JDB made some excellent comments on how and where to pursue Wizz on another thread here not more than 3 days ago. It could be worth your while googling on the site. For instance he said the Hungarian regulator Wizz is governed by, *has* got teeth and uses them.
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