Forums › Other › Flight changes and cancellations help › FR Delay, not cancellation, but it resulted in material loss
-
Tricky one…
Last flight out of STN on Ryanair was delayed by 2.5 but not the magical 3 hours. If we had taken it, it would have gotten us to our rural destination two hours after our car hire office closed, stranding us at the airport.
Brianair offered rebooking to a flight the following day, but the car hire was pre-pay and non-refundable, we would have been no-shows, so we would have lost that anyway.
We thought we’d get refunds from Cryingair instead, Amex Plat the car hire fee, and rethink the trip. However, Sighingair’s refund page declines the refund, showing us as ‘No Shows’.
Is there a better way to convince the low-cost giant to give us back our cash?
Should we make a full claim to the Amex Plat for everything? Or is our action ‘disinclination to travel’?
Perhaps easier to see with the benefit of hindsight and not so obvious when you’re in the thick of it, but wouldn’t the optimum solution been to have contacted the car hire desk and advised them of the delay, they should have then been able to handover the car with an out of hours fee added on and you could either have taken that on the chin or tried to claim it back from Amex insurance.
Have you taken the Ryanair flight or not?
If you did, they would have been responsible for getting you back to your place of residence even if it means £500 taxi or for overnight at STN if no transport available under the duty of care (article 9, UK261) which kicks in after 2 hours.
If you no showed for the flight out of your own will then neither Amex Plat insurance nor Ryanair will pay for it.
Not travelling due to a 2.5hr delay is firmly in the “disinclination to travel” category. You could have potentially claimed any extra costs for the car hire or transport from your insurance if you had travelled. It’s also likely that the car hire desk would have stayed open to meet the flight if it’s one of these airports where Ryanair is one of the few flights in
- You must be logged in to reply to this topic.
Popular articles this week:
New to Head for Points?
Welcome! We’re the UK’s most-read source of business travel, Avios, frequent flyer and hotel loyalty news. Let us improve how you travel. Got any questions? Ask them in our forums.
Latest Forum Posts
- kt74 on Airtime Rewards & Curve
- owjey on The O2
- kelliea1 on Chat thread – Saturday 27th April
- BBbetter on “Surprise” email from Virgin Voyages
- BBbetter on “Surprise” email from Virgin Voyages
- JDB on Amex has cancelled all my cards!
- Dragonlady on “Surprise” email from Virgin Voyages
- e14 on Tier Point run – booking through Priceline or Flight Network
- MC on Adding a return to an outbound redemption – taxes/charges
- FatherOfFour on “Surprise” email from Virgin Voyages
Check reward flight availability instantly for free!
Booking a luxury hotel?
Our luxury hotel booking service offers you GUARANTEED extra benefits over booking direct. Works with Four Seasons, Mandarin Oriental, The Ritz Carlton, St Regis and more. We've booked £1.7 million of rooms to date. Click for details.