A sneaky 50% IHG Rewards Club price rise is hopefully not a new trend

I wrote a few weeks ago about how the new InterContinental at the O2 had been reduced in price from 50,000 IHG Rewards Club points per night to 45,000.

I thought this was rebalancing – the hotel had just opened, its initial rate forecasts were too optimistic and so cash and reward prices had come down.  Fair enough.

This may be a disturbing trend though.  A reader contacted me yesterday to point out that the InterContinental Koh Samui (officially InterContinental Samui Baan Taling Ngam Resort) had gone up overnight from 35,000 points to 50,000 points.

InterContinental Koh Samui

This sort of behaviour is not acceptable.  You cannot increase the reward points needed for a hotel by almost 50% with no notice especially one which is an ‘aspirational’ redemption.

IHG needs to understand that this sort of behaviour can backfire.  If we no longer trust IHG to keep reward prices steady from one day to the next, the logical thing to do is make lots of speculative bookings ‘just in case’ at places we might want to go.  After all, cancellation is free and instant.

This would make life hard for the hotels, who cannot accurately track forward bookings when they come and go so quickly.  It would also be hard for other IHG Rewards Club members who cannot book they really need because someone else made a speculative booking ‘just in case’ the price went up overnight.

(Want to earn more hotel points?  Click here to see our complete list of promotions from the major hotel chains or use the ‘Hotel Promos’ link in the menu bar at the top of the page.)

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  1. OT: But IHG related – can someone help me with my calculation – recent 3 night stay at IHG £334.85 includes £15 for 3x 1000 pts package plus £66.60 food and drink for accelerate. I know you need to remove VAT and convert to $ – I used $1.42 – room charged on 2/6 F&B charges on 5/6. I calculate around 4630 pts plus 4630 for Spire plus 3000 pts package but I only got 11330 (7165 qualifying).

    • Has VAT been removed twice? The breakdown online may give you a clue.

      • Rob they have included drink for £6 from one evening but not added a £60 food and drink bill which was added to the room as part of my accelerate task – if I raise a missing points claim will they be able to activate this so I get the bonus points and complete the task?

        • James67 says:

          They should do, but the food alone does not explain discrepancy in your points. I thought it was the usual VAT issud too but something still seems odd so just raise missing point query and ask for them to verify correct amount and show you breakdown on how they calculate it

        • Thanks James – actually on checking the hotel bill it is correct – the points have only been awarded for the drink the the first night and not the food on 2nd night so I now calculate it at 5032 + 5032 + 3000 – didn’t realise food was 0% too! Claim now submitted!

  2. Off topic, I wanted to make a booking soon-ish (within the next week).
    But I have discovered I am 150 points away from the next band. Is there any way to get this tiny amount of points without purchasing 1,000?

  3. Stayed there a few years back in a beachfront pool villa that they mistakenly made available on points. Had to fight them to honor the booking but in the end IHG customer care forced them too. Tried to charge me the full whack when I arrived which wasn’t a great experience. A decent hotel but too remote for my liking – there are too many good restaurants on Samui to stay somewhere isolated.

  4. capecam says:

    I hear that there are significant changes coming to the Intercontinental Ambassador, and in particular Royal Ambassador status, and benefits coming later in 2016. I have been a Royal Ambassador for several years now, and it has offered the best recognition and perks of any hotel loyalty program. I do hope that what IHG describe as a “refresh” is not as I predict going to be a dilution of benefits. Does “Raffles” or anybody else out there have any insight into what these specific changes to benefits will be?