Why BA ‘triple Avios’ is worse than we thought

On Tuesday I wrote a piece about the new British Airways ‘triple Avios’ promotion.  To say that the website for it left something to be desired was putting it mildly, with contradictory statements, misleading statements due to poor punctuation and key terms and conditions missing.

Someone was reading the criticism on here and on Flyertalk, because on Tuesday night the registration page for the offer was changed.

(The dodgy punctuation remains – ‘You can earn triple Avios on all British Airways flights and when you fly with our partners American Airlines, Finnair and Iberia on flights between Europe and North America.’ which implies that only flights between Europe and North America are included. This is not true.)

There is now a FAQ.  This makes clear that when the website was wrong – and remains wrong – when it says that you should go to the BA Avios-earning calculator to work out how many Avios you will get.  The one thing you won’t be getting in many cases is 3 x the number shown in the calculator.

This is because triple Avios is now defined as triple BASE Avios before the application of any cabin bonus.

At least, I think it is, because as far as I can tell these two statements from the rules are totally contradictory:

8) Eligible Participants who book and complete their journeys on Qualifying Flights within the Promotional Period will qualify for a triple Avios bonus based on cabin of travel.

9) Eligible Participants will receive triple Avios Points before any cabin or tier bonuses on all tickets except reward flights.

British Airways A350

In my original article on Tuesday I used this example:

Berlin to Hong Kong on British Airways, Club World, 8th-16th November

Cash cost: €1,737 (£1,454)

Avios earned as a Blue member (a status member would get more):

Calculated at this web page as (869 + 8969 + 8969 + 869) x 3 = 59,028

I was wrong.  This is because a cheap Club World ticket earns 150% of base Avios.  For any particular flight due to the cabin bonus.  The base Avios earned is what the BA calculator shows for a Y-class Economy ticket.

In reality, this is what you will get:

Berlin to Hong Kong on British Airways, Club World, 8th-16th November

Cash cost: €1,737 (£1,454)

Avios earned as a Blue member (a status member would get more):

Calculated at this web page as (869 + 8969 + 8969 + 869) + a bonus of (579 + 5979 + 5979 + 579) + (579 + 5979 + 5979 + 579) = 45,908

It still isn’t a bad deal, of course, just not as good as I first though.

If you haven’t already registered for triple Avios, the page you need is here.  It is open to readers worldwide.

(Want to earn more Avios?  Click here to visit our home page for the latest articles on earning and spending your Avios points and click here to see how to earn more Avios from current offers and promotions.)

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Comments

  1. OT Anyone know if you can pay npower bills at paypoint?
    Thanks.

    • ISTR only if you have a pre-payment meter

      ie they want to facilitate payments from those who need extra help but are unwilling to give this option to standard metered customers

    • Just don’t go there.

      Even if npower gave you a gold bar every quarter, it would not be worth the hassle you may receive.

      When I tried npower as a switch they grabbed my neighbours gas and my electric, and it took well over a year to resolve.

      • On the topic of energy switches, the MSE collective switch comes out 13 Sep. Register beforehand to get notification and to be able to participate.

        • I was just able to pay in £1000 to my EON a/c (BMI DC VISA 1000 Avios) – they don’t like you to go more than £300 in credit but I did it on the phone, nae problemo

    • Don’t they give you £100 off if you have a direct debit set up?

      • I use Scottish Power as they are cheapest for us and have a direct debit. I greatly overpay pref using Go Spend It with money off coupon from Tescco and then ask for a refund. I have has £300 twice to bank
        in the last few months. It is all done online nut they may notice eventually.

        On the subject of energy comparisons you need to check the assumptions that they have made about your current supplier. If your fixed price finishes in the next year they may assume that you will move onto an expensive standard rate. There is an energy equivalent of Apr which will be hidden somewhere.

  2. As a newly retired person who has just achieved Silver status with BA, I thought I was on to a winner with the TRIPLE points deal as I was going to Malta, Phuket and Barbados in the allocated time. Then I realised that the caveat used was NEW bookings and TRAVEL during that specified period.What an absolute bummer.
    I am sure that the vast majority of leisure travellers do not book and travel within 3 months.
    (Must admit the punctuation in the BA offer was terrible).

    • true, i book a few weeks before or less 🙂

    • Similar for me – just re-gained my silver, and have return flights booked in each month of the offer. All booked a few weeks ago or more. Some reward for our loyalty! Just another way which BA demonstrate that they don’t care.

      • I think it’s a bit of an unfair/ naïve gripe tbh – they are trying to drum up new business, not give extra discounts to tickets already bought

        as to whether they should be sympathetic on the phone if you have a little moan, that is a different matter 🙂

  3. Dan Mortimer says:

    I’m not sure if anyone else has noticed but the Book & Uprgade tool is not working and hasn’t for the last 5 days!! (Since the Triple AVIOS offer was posted??) Interestingly, though, the book with AVIOS part does work – I have Tweeted BA three times asking if the Book & Upgrade tool will be working before the sale ends, “we are aware and working hard to fix it” was the response! I was pointed in the direction of the booking line, to which I responded that reward seats are few and required customer flexibility – and booking them would take hours over the phone!

  4. The dodgy punctuation remains – ‘You can earn triple Avios on all British Airways flights and when you fly with our partners American Airlines, Finnair and Iberia on flights between Europe and North America.’ which implies that only flights between Europe and North America are included. This is not true.)

    Maybe I’m not quite as literate as I thought, but that clearly says all BA flights anywhere in the world, and the partner flights between Europe and North America to me. Granted the standard of English is low (though I’ve seen similar on this normally well written blog many times! – it’s much more important for BA to get it right though), but it seems clear enough to me.

  5. Wyle E Coyote says:

    For heaven’s sake, when a promotion is too complicated that your own PR people can even understand it maybe, just maybe, it needs to be simplified.

    • Wyle E Coyote says:

      *can = can’t

    • Thing is, it is a very simple offer. And, to be frank, a good one too.

      The problem here lies not with the guys who came up with the offer, but (I assume) the marketing department who made a right mess of communicating it.

      I hate to be critical, but whomever is responsible for this really needs to ask themselves if they really are the best person to run this sort of thing. It’s embarrassing. I’ve had ‘difficult conversations’ with juniors on 20k a year for lazy wording like this. If anybody on 50k+ a year had anything to do with this, they are overpaid.

      The English language can be like a Swiss watch: beautiful, and precise. This promo is more like the counterfeit version which is such a pity because rather than getting excited about what a great offer this is, we are bemoaning what it is not because they are incapable of clear communication.

  6. Pateldaku says:

    English is not my first Language, but I don’t see anything wrong with the Punctuations.
    2 categories
    and in the second 3 sub categories.

    You can earn Triple Avios

    1. on all British Airways flights
    2. when you fly with our partners
    a. American Airlines
    b. Finnair
    c. Iberia
    on flights between Europe and North America

    1. 2. separated by “and”
    a b separated by “,”
    b c separated by “and”

  7. OT: Having hit my BA PP £10K spend and the 241 voucher duly received, is it possible to :
    1.Downgrade to the free BA Card and get a refund on the remaining annual fee?
    2.Does it affect the 241 validity?
    3.Do you get a new card number. i.e a new application and new credit check?
    4.Can you upgrade to the Premium card after the anniversary date to start the cycle of £10K spend to gain another 241?

    Any advice much appreciated, my first tryst with BA PP Amex!

  8. I read that as

    – All BA flights
    – And long-haul flights between N.America/Europe for partners airlines.

  9. Apologies but so OT:

    Hilton free night certificate, once you redeem if you need to cancel do you get the certificate back in your account? Thanks

  10. The dodgy punctation has been fixed 🙂

    • And clause 8 has been rewritten.

      My bill is in the post.

      • Maybe they’ll just let you write how to get exit seat for free on Avios/ RFS redemptions?

        • Been racking my brains as to exactly who here is CWS from FT but I must confess I don’t have a clue, so probably nobody (just a reader) or else I have been well & truly stuffed

        • I’ve sat next to CWS at a dinner, albeit a couple of years ago, and I don’t think he comments over here. But I could be wrong!

  11. As an update to my two previous posts, I phoned BA about my booking yesterday and asked them for the number of Avios I will earn . The figure I was given was 3 times the amount I would normally earn for the booking as a bronze member.
    I recorded the conversation for future evidence should there be any dispute.

  12. I registered for the offer on Weds, booked a flight out of Riyadh to LHR (via the BA app) on Thursday and flew on Friday morning. Points credited at standard rate today with no sign of the triple points offer. Lets see how this goes then ….

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