Roach in my cutlery!!

I’m guessing an email or tweet to BA, mentioning that you would make video public on YouTube and social media and listing some possible hashtags will result in a speedy offer from them.

Also email the CEO and applaud them on their high protein menu changes, and ask how his tasted.

I suspect you’ll be offered 10k Avios and an apology. If your video gets traction on YouTube/Twitter they may offer more. If it’s a slow news day you tag some media organisations and/or if you have media friends you may get more still.

Why are you complaining?
It was dead.

Be grateful it wasn’t half a cockroach. Annoying as it is to get the “we will get to you soon” emails at least you know BA have been told so they will eventually respond. I’d be asking for 20k Avios but they may offer less.

Waiter! Waiter! There’s a dead fly in my soup

I know sir, Its the hot water that kills them !

AJA wrote:

Be grateful it wasn’t half a cockroach. Annoying as it is to get the “we will get to you soon” emails at least you know BA have been told so they will eventually respond. I’d be asking for 20k Avios but they may offer less.

If the OP gets 20k Avios he will have done well. In the grand scheme of things, a dead roach is rather unpleasant but not really very serious. As another poster has mentioned, the lack of cleaning of the new club suites is a serious hygiene issue; there’s far worse in those seats, the roach isn’t and nor is it a BA created issue. Sean Doyle wasn’t bothered by my wife’s photos and inventory of what she found in her seat.

JDB wrote:

AJA wrote:

Be grateful it wasn’t half a cockroach. Annoying as it is to get the “we will get to you soon” emails at least you know BA have been told so they will eventually respond. I’d be asking for 20k Avios but they may offer less.

If the OP gets 20k Avios he will have done well. In the grand scheme of things, a dead roach is rather unpleasant but not really very serious. As another poster has mentioned, the lack of cleaning of the new club suites is a serious hygiene issue; there’s far worse in those seats, the roach isn’t and nor is it a BA created issue. Sean Doyle wasn’t bothered by my wife’s photos and inventory of what she found in her seat.

OK, I’ll bite.

What did your wife find in her brand new Club Suite, @JDB ?

Waiter! Waiter! There’s a fly in my soup, what’s it doing there!

The backstroke I believe, Sir.

Well people pee on the seats. Remember the guy who found his seat soaked in pee on a flight to Cape Town, but since the flight was full, they couldn’t move him. BA offered him 5k Avios.

meta wrote:

Well people pee on the seats. Remember the guy who found his seat soaked in pee on a flight to Cape Town, but since the flight was full, they couldn’t move him. BA offered him 5k Avios.

Wow. £50 for a urinated backside. The tray table has more fecal/bacterial matter per square inch then the toilets themselves so that roach would have been right at home.

AJA wrote:

@JDB I too am curious what your wife found that is worse, hygiene-wise, in BA’s Club Suites?

I mean unless you make a habit of licking the table I’m not sure what you’re going to find. I assume people fart into the seat but as I don’t eat my food directly off the seat I’m not sure that makes much difference. That said I would complain voiceferously if a previous passenger had vomited and that wasn’t cleaned up before I boarded.

Prescription ointment tube, lip salve, various different ear plugs (3), bread pieces (and enough crumbs to bread a batch of scotch eggs), other foodstuffs including cheese, veg, fruit. Enough hair of various shades including either someone with shortish frizzy hair or from elsewhere, sufficient to make a decent merkin. Dodgy stains on the extension. That was on CS flight in Feb when my seat was sort of OK although wall of CS dented with big footprint not cleaned off. Wife & son two months later to CPT both had similarly filthy seats. Tables are always grubby; if they are wiped at all it’s with a dirty cloth – travel with wipes if you like a clean house.