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Do redspottedhanky points really expire on 31 Dec? If so, redeem NOW!

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Earlier in the year, a lot of Head for Points took part in the Fantasy Wimbledon competition run by train ticket booking website redspottedhanky.com.  The HFP team shared over £1,100, paid as redspottedhanky loyalty points.

What I didn’t know – until Simon mentioned it a few days ago in the comments to another post – is that RSH loyalty points expire at the end of every year.

redspottedhanky.com

At least, that is what the rules say:

All points and e-vouchers created from loyalty points will be valid for one calendar year from 1st January – 31st December. If you do not collect and redeem your points or e-vouchers by the end of the calendar year they will not be carried forward to the following calendar year.

Now, I don’t know if this is enforced or not.  However, just in case, I redeemed all my points (1291 for myself and 1708 for my wife) for redspottedhanky e-vouchers.

You can redeem for any amount.  The website does not make it clear, but there is no minimum and no maximum.  1291 points got me a £12.91 e-voucher.

The voucher arrived in my RSH account within 24 hours, as promised.  The expiry date was 31st December 2020, so one part of the rules above – that ‘e-vouchers created from loyalty points’ expire in the year that the points were issued – clearly does not apply.

I honestly don’t know if my points would have expired or not on the 31st.  However, I wasn’t prepared to take the risk!  If you still have some RSH points, you may want to do the same.

PS.  I understand that the points from the Fantasy Formula 1 game will be awarded in early January.  This, apparently, was to stop them expiring immediately on 31st December, which is how this issue came up ….

Comments (25)

  • pazza2000 says:

    To confirm; if you already have a RSH account the loyalty points will be automatically transferred across as per the email addresses matching? Passed on the Wimbledon game although should have a few points accumulated across the Fantasy GP & Football games.

  • Trevor says:

    Having redeemed my points for an e-voucher this morning, the voucher is already showing in my account, with expiry 2020. A bit confused though – is it really valid til then, or til the end of the this year as per the T&C, i.e. next week?!

    I’ll be buying the tickets before year end to be sure. Like with the points though, may try leave a few pennies over to establish true expiry.

  • Clive J says:

    Got an e-mail about this , only have about 90 points so will transfer to RSH credit. Spent the Wimbledon points but have the F1 and football to come.

  • sarah gorman says:

    I’ve been trying to redeem my points over the last three days but it keeps saying ‘loyalty site’ not workng? Has anyone else had this?

  • Simon says:

    Looks like the points do expire every year as the account I left one point in is now showing as zero, the e-vouchers I redeemed with my points seem to be fine, they are still showing in the e-voucher section with an expiry date of 2020.

    • Rob says:

      Thanks Simon, very useful.

    • Trevor says:

      I can confirm that I have had exactly the same result as Simon on one account. On another account, even the 16 points I earned on 31st from a booking were credited and removed! Luckily voucher remains.

  • Jonathan says:

    Just discovered that 200 RSH points (the total I had) have been removed from my RSH loyalty account on 2 Jan 2014. My account now shows zero points. I received no email or other warning from RSH. Poor show from RSH; they should carry them over or convert them to RSH e-vouchers automatically.

    • Trevor says:

      To be fair, their T&Cs do state annual expiry, you had a week’s warning via this blog, and how many other programs give you ample warning that your points are going to expire, let alone randomly convert your soon-to-be gone points into an unspecified voucher or gift card from their redemption options just to be sure you don’t lose out?