£20 off your first £100 lastminute.com hotel booking via their app

Nick says:

I raised a complaint. Lastminute rejected it. I escalated it. It got to the point where their most senior person in customer relations said that they would happily offer a room for example with no breakfast at a 20% discount to a room with breakfast, and say that’s a legitimate use of the term “20% off” for booking top secret. I then called Amex and raised a When I got back I from New York there was a letter waiting for me from Amex saying that the merchant had accepted the error and refunded the booking in full. Which is amazing really, as I had only asked for the actual discount to be applied (about a £60 refund) when I was speaking to lastminute. I was also going to follow up with the ASA, but ran out of steam a bit.

The range of arguments and excuses that Lastminute came up with was really quite hilarious – they even tried to blame the hotel itself for the false advertising. I wouldn’t touch them again with a barge pole, but if people are booking top secret hotels it really is worth checking that you are actually getting the stated discount against a comparable room (i.e. non-cancellable).