Flybe launched as an Avios partner on October 27th. Since then, you have been able to earn points by including your avios.com number in your Flybe booking. Only codeshare services with a BA flight number can be credited to ba.com.
The earnings rate (2 or 4 Avios per £1 spent excluding taxes) is not fantastic although, to be honest, it will be a lot more competitive with BA after the changes of April 28th kick in.
I have received a handful of emails recently from Flybe passengers who have not received Avios points from their flights. These are not one-offs, they are from people who take Flybe services on a regular basis and are not receiving anything.
Here is one quote from a reader:
“I’ve flown 5 times with them in the short space of time they have had Avios and not one single flight has been credited to my account. I’ve been in contact with Flybe, who duly investigate and reply saying I’ve been credited the miles. I then look at my Avios account and I haven’t.”
Here is a quote from the HFP comments section on Monday:
“I had 2 Flybe flights credit ok in early December but of the 3 flights flown since none have credited.”
“Yet to see a single point posted for my husband.”
Paul posted a possible solution:
“I got my Avios for 2 flights after writing locators to t[email protected] and sending them my Avios.com number with spaces between each number (otherwise their system sees it as a CC number and does not show to support staff). Takes around a month for them to answer but works.”
Flybe has made retroclaiming incredibly hard. You only have a 10 day window in which to file your claim for missing miles!
Here are the official rules from flybe.com:
Please ensure you have checked the eligibility criteria which are detailed in the Terms and Conditions and allowed 30 days after completion of your whole Flybe itinerary for the Avios to be credited to your Avios account.
Contact the Flybe Customer Service team for investigation via our dedicated Avios contact form here.
You have up to 40 days from completing the eligible Flybe flight to query your Avios application. In the event that you do not make a claim within the specified period, any Avios that are not claimed will be lost.
You must do it no earlier than 30 days and no later than 40 days from the date you flew. I’ve never seen anything like this before ….. except of course from firms selling goods with dubious ‘cashback’ deals which can only be claimed by posting the claim form on a full moon in June from Hong Kong!
Do post below if you have any experiences to add. Sadly, my planned Flybe trip this month was scuttled when the flight time was moved by a modest six hours and I was forced to cancel!