Maximise your Avios, air miles and hotel points

Anyone received Avios points from a Flybe service yet?

Links on Head for Points may pay us an affiliate commission. A list of partners is here.

Flybe launched as an Avios partner on October 27th.  Since then, you have been able to earn points by including your number in your Flybe booking.  Only codeshare services with a BA flight number can be credited to

The earnings rate (2 or 4 Avios per £1 spent excluding taxes) is not fantastic although, to be honest, it will be a lot more competitive with BA after the changes of April 28th kick in.

I have received a handful of emails recently from Flybe passengers who have not received Avios points from their flights.  These are not one-offs, they are from people who take Flybe services on a regular basis and are not receiving anything.

Here is one quote from a reader:

“I’ve flown 5 times with them in the short space of time they have had Avios and not one single flight has been credited to my account.  I’ve been in contact with Flybe, who duly investigate and reply saying I’ve been credited the miles.  I then look at my Avios account and I haven’t.”

Here is a quote from the HfP comments section on Monday:

“I had 2 Flybe flights credit ok in early December but of the 3 flights flown since none have credited.”

and another:

“Yet to see a single point posted for my husband.”

Paul posted a possible solution:

“I got my Avios for 2 flights after writing locators to and sending them my number with spaces between each number (otherwise their system sees it as a CC number and does not show to support staff).  Takes around a month for them to answer but works.”

Flybe has made retroclaiming incredibly hard.  You only have a 10 day window in which to file your claim for missing miles.

Here are the official rules from

Please ensure you have checked the eligibility criteria which are detailed in the Terms and Conditions and allowed 30 days after completion of your whole Flybe itinerary for the Avios to be credited to your Avios account.

Contact the Flybe Customer Service team for investigation via our dedicated Avios contact form here.

You have up to 40 days from completing the eligible Flybe flight to query your Avios application. In the event that you do not make a claim within the specified period, any Avios that are not claimed will be lost.

You must do it no earlier than 30 days and no later than 40 days from the date you flew.  I’ve never seen anything like this before ….. except of course from firms selling goods with dubious ‘cashback’ deals which can only be claimed by posting the claim form on a full moon in June from Hong Kong.

Do post below if you have any experiences to add.  Sadly, my planned Flybe trip this month was scuttled when the flight time was moved by a modest six hours and I was forced to cancel.

How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (December 2023)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

25,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £12,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

SPECIAL OFFER: Until 9th January 2024, you will receive 30,000 Membership Rewards points (convertible to 30,000 Avios) with American Express Preferred Rewards Gold. You receive 25,000 points if you spend £3,000 in three months and a further 5,000 points if you hold the card for 15 months. You can apply here.

SPECIAL OFFER: Until 9th January 2024, you will receive a huge 100,000 Membership Rewards points (convertible to 100,000 Avios) with The Platinum Card. You receive 75,000 points if you spend £10,000 in six months and a further 25,000 points if you hold the card for 15 months. You can apply here.

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points (TO 9th JANUARY), FREE for a year & four airport ….. Read our full review

The Platinum Card from American Express

Crazy 100,000 points (TO 9th JANUARY) and a huge range of valuable benefits – for a fee Read our full review

Run your own business?

We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.

Capital On Tap Business Rewards Visa

Get a 10,000 points bonus plus an extra 500 points for our readers Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

40,000 points bonus and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and free for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (32)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Karen says:

    My husband flies weekly with Flybe and although he was credited with avios for flights in December- none since!

  • Oliver says:

    I’ve had numerous retrospective claims rejected as I failed to comply with their 40 day deadlines! That’s despite updating my online Flybe profile (post flight booking) to include my Avios Number. Annoying given all my bookings were made using my Flybe profile! Their Twitter team were very quick to respond however, they do appear to have a “computer says No” mentality!

  • Oliver says:

    Update: Just got off the phone with Flybe and it appears they’re now acknowledging they have a system issue with Avios Numbers. I was advised an email communication is imminent and that all claims will be honoured.

    For example on my most recent booking I know for certain I applied my Avios Number at the time of booking however, when I reviewed my booking today it appears the Flybe system rejected my avios number. The agent I spoke with requested I reconfirm the last nine digits of my Avios number.

    I await impatiently the offical Flybe communication on the issue.

  • Paul says:

    I’ve had points for both flight sectors flown in the last month credited to my account this morning…If that’s off the back of your post then thanks 🙂

  • tony says:

    I got a generic e-mail from them today, saying that they had a problem. My reading of it was that the old Rewards points had been awarded and they would stick. The issue had now been sorted out and Avios would be awarded going forward but otherwise, end of. Charming!

    Mail below:

    Following the launch of our new Avios Travel Rewards programme, our Rewards4all scheme should have closed for earning points on January 9th 2015. Unfortunately due to a system error this did not happen. We’re sorry about this.

    It’s meant Rewards4All points were still being earned and allocated to you after this date. These points will be honoured and we will be rectifying the issue as soon as possible. There’s no need to call or email us, we are on the case and know what the issues are.

    Remember you will need to spend your points by 31st March 2015 on flights that depart on or before 24th October 2015.

    • Thomas says:

      I just had a slightly different generic email from them, and all points have now posted;


      Thank you for joining the Avios Travel Rewards programme. We have experienced a system error, so there has been a delay in your Avios being credited for your recent flights with us.

      We have now fixed this and your Avios have been credited to your account, so there’s no need to call or email us.

      We’re sorry about this.

      The Flybe Team

    • Rob says:

      That is not my understanding of the situation and I believe that is a badly worded email ….

  • Scott says:

    Just got all 9 missing flights credited.
    Suspect this post had some influence, so thanks again Rob!

  • Ed says:

    Similar story, I’ve flown with Flybe 4 times this year. Tried to claim Avios retrospectively through the Flybe website but can’t manage it.

  • HP Saucey says:

    Turns out my claim was ineligible as the fare I bought was unpublished…not sure how to find these things out at the time of booking…

This article is closed to new comments. Feel free to ask your question in the HfP forums.

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.