My review of the Hilton London Heathrow Terminal 4

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This is the first part of my series on my recent trip to Abu Dhabi.  Other articles cover the Etihad lounge in Heathrow Terminal 4, the Business Class Studio on the new Etihad A380, the Jumeirah At Etihad Towers hotel in Abu Dhabi, the Etihad Premium Lounge in Abu Dhabi and the First Class Suite on the Etihad Boeing 777.

This article is my review of the Hilton London Heathrow Terminal 4 hotel.

My recent Etihad flight to Abu Dhabi departed from Heathrow Terminal 4 at 9.15am.  Whilst not so early, my desire to spend some time in the lounge meant that I was looking at a very early start.

My wife, keen not to be woken in the early hours, agreed to donate 20,000 soon-to-expire Hilton HHonors points so I could book a ‘cash and points’ room at the Hilton London Heathrow Terminal 4.  (I explained in this article how I decided whether or not to use points for this stay and why I chose the Hilton.)

Hilton London Heathrow Airport hotel Exterior review

Back in ‘the olden’ days’ before Terminal 5, British Airways long-haul flights primarily departed from Terminal 4.  When I was travelling economy and had no lounge access, I would occasionally wander along the tunnel to the Hilton and have a drink in their huge atrium lounge rather than hang around in the terminal.  That was a long time ago and I hadn’t been in there for literally 10 years.

(As I arrived in darkness and left in darkness, I have used some official hotel pictures here to give you an idea what the hotel looks like in daylight!)

Hilton Heathrow Airport Hotel review Lobby

On a quiet Sunday night, my Etihad chauffeur (provided free with my redemption flight) took just 30 minutes to get me to the hotel.  Check-in was swift.  Amazingly, even though my wife is now only a Hilton HHonors Blue member (and the stay was booked in her name via her account) I had been upgraded to a club room and given executive lounge access.

With the lounge closing at 10pm, I had just 30 minutes to spare so I popped in before going to my room.  It is on the ground floor, immediately to the right as you enter.  You enter by swiping your room key.

As expected, all of the fresh food and drinks had been cleared away.  I sat down with a newspaper and a member of staff appeared, apologised for turning off the coffee machine for cleaning, and offered to get me a drink.  I requested a cappuccino and she rang through to the café to order one.  Quite impressive.

Hilton Heathrow Hotel Executive Lounge review

Having drunk my coffee, I took the lift up to my room.  The hotel appears to have had a substantial refurbishment in recent years and is in excellent condition.

The first surprise was in the corridors, where door numbers have been replaced by airport-style dot matrix indicators!

Door Hilton London Heathrow Terminal 4 review

The theme continues inside the room with this dot matrix map of Europe!

Wall Hilton London Heathrow Terminal 4 review

Luckily it goes off when you turn out the lights.  Annoying, the light inside the mini-bar does not go off (looking at the comments below, apparently there is a switch behind it which does the trick!)

Whilst not the biggest room in the world it has, as you can see, been refurbished recently and looks as good as new:

Bed Hilton London Heathrow Terminal 4 review

I even got a welcome gift.  Given that my wife is only a Blue Hilton HHonors member – and the card actually said ‘thank you for being a Blue member’.  Oddly, the comments below suggest that this is not assume given to all Hilton HHonors guests.  I did eat the fruit, having had nothing in the lounge (although I had eaten dinner at home earlier!).

Welcome gift Hilton London Heathrow Terminal 4 review

The bathroom was also newly renovated as you can see:

Bathroom Hilton London Heathrow Terminal 4 review

There isn’t much else to say.  I was asleep by 11.30pm and awake at 5.30am.  I jumped into the executive lounge when it opened at 6am for a coffee and then headed into the tunnel ….

Tunnel Hilton London Heathrow Terminal 4 review

…. and into Terminal 4.

Let’s summarise my review of the Hilton London Heathrow Terminal 4 by saying that it was far more pleasant than I expected, both in terms of room quality and the generous welcome given to a base level Hilton HHonors member.

If Terminal 4 is convenient for you, I recommend it.  You can also get to Terminals 1, 2 and 3 free of charge via Heathrow Express.

The hotel also has a shuttle bus to Terminal 5 – I forgot the price they were asking but, frankly, I found it worryingly high.  It would not be my first choice if I was departing from there.

Click here for the next review in this series – the Etihad lounge in Heathrow Terminal 4.

More photographs from the Hilton London Heathrow Terminal 4 can be found on our Instagram feed.

(Want to earn more hotel points?  To see our complete list of promotions from the major chains, click here to visit our ‘Hotel Promos’ page or use the link in the menu bar at the top of the page.)

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Comments

  1. I remember, Rob, you had written that the Sofitel is the best hotel at Heathrow – on the night we need, the Sofitel is cheaper than this one, paying cash, so would you still recommend the Sofitel?
    Also, are there ever/often any discounts or sales on the Sofitel at Heathrow?

    • The Sofitel is the nicest hotel at Heathrow. What I would say is (for someone who wants to avoid messing about with the Hotel Hoppa buses):

      Flying from T5 – take Sofitel, no brainer
      Flying from T4 – take Hilton as it is more than nice enough and the extra ‘niceness’ from the Sofitel is not worth the extra grief transferring over
      Flying from T1/2/3 – look at prices for both of the above and also consider the Hilton Garden Inn at Hatton Cross which is as quick to T1/2/3 (one tube stop) as either of the above

  2. Hmmmn, I’ve not been upgraded at either of the Heathrow hiltons, when I was gold…

    Interesting they’ll upgrade a blue. I suspect half the Hhonor scheme is about showing you the next level, up in a number of hotels so you’ll book it next time. So if you’ve been upgraded a few times recently, they’ll not upgrade you… Just speculation though.

  3. Greenpen says:

    I’ve stayed here several times and found it very good for accommodation. Never been upgraded or had bonus goodies in the room though – maybe they know who you are?

    However, I find the food expensive for the overall quality of the offering in both the bar and main restaurant. I usually go to the Zen Chinese restaurant which is more interesting. There is nowhere to buy food to make a hotel room picnic in T4 and somehow a W H Smith sandwich does not appeal!

  4. Stayed here for a “pre-holiday” departure once just because it was (or I recall it seemed!) to be one of the few hotels in the vicinity of LHR that included a pool 🙂

    Really enjoyed it.

  5. I’ve stayed there several times, with Diamond and more recently (last month) Gold status, and never received fruit or any other welcome gift.

    I’ve never redeemed points to stay there, though, so maybe they were trying to make an award stay a little special?

    Based on my last five or six overnight stays at both hotels I’d’ actually rank the renovated T4 Hilton above the T5 Sofitel, which has gone downhill. But convenience is worth a lot and an early T5 departure would still lead me towards choosing the Sofitel.

    • That or they found out he was Mr Raffles!

      • That could only be the case if my wife’s account is flagged up. That is not impossible since I have reviewed other Hilton properties on HFP before which were booked via her account. However, my request for a review night at their new Paris property fell on deaf ears so Hilton is definitely not queuing up to be nice to me!

  6. A coffee at 10pm at night! 🙂

    • And a cappuccino at that! The Italians would not approve… 🙂

    • I’d moved onto ‘airport time’ by that point. To be honest (to jump forward to todays post on the lounge) I would probably have hit the booze at 6.15am as well, except for the fact that Etihad don’t leave it sitting around and I felt a bit embarrassed getting someone to open the bar at that time 🙂

      I was drinking Krug in the Qatar lounge in Doha at 6am back in October ….

  7. I gave up on Hilton when I lost my remaining miles and the devaluation, after having been Gold for years, Contracts were putting us in the Radisson or Marriotts which I felt much better anyway, and whilst I could have done an extra night somewhere, I was spending so much time away in Hotels the thought of an extra night ….ll
    I don’t miss the Hilton one Iota.

  8. Great Accor offer on right now for up to 8000 bonus points for 3 stays. Loyalty lobby has details, but no doubt Raffles has a post lined up…

    http://www.accorhotels.com/fr/leclub/hotels-offers/promotion-38939-offre-hotel.shtml?xtor=AL-40

    • Radisson too. The Accor program can be very handy with great sales too

      • The thing with ACCOR is that all points count towards status, which puts them at an advantage over other hotel loyalty programmes.

  9. Good review, I used to have meetings there over breakfast! The breakfast choices 10years ago were excellent, and served in a huge atrium!

    Never stayed; I was tempted for my upcoming Hawaii trio, but will more likely take my chances at the Sofitel for t5 proximity….does anyone know if Sofitel give status if booked via points hound etc?

  10. I usually stay at Hilton T4 when flying with Malaysia Airlines which makes the hotel and excellent choice. What I would like to know is how to book a room and car parking (for say 15 days) using points. Easy to book a room with points (or points / cash) but how to do the same with the car parking package. Any ideas?

  11. If it isn’t listed as available with points you’ve lucked out IMHO!

    However, you could make a booking of a standard room with HHonors and then send them an email asking them to confirm costs of incl. parking!

    Best case they do it f.o.c
    Worse case you have to pay , or otherwise cancel your points booking!

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