Curve card ‘pauses’ Amex functionality

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• James says:

  24 May24 May 22:50

  Some of the comments, particularly the earlier comments about people rushing to get their refund back before Curve folds up and the CEO runs off with all our money are cringeworthy. It reminds me of the scene from Mary Poppins, where Michael is squealing about getting his tuppence back which causes a huge panic stricken rush where everyone is fighting to get their money out. “Curve are going skint, quick, give me back my £35! What’s that? Amex functionality may come back? Quick, take my £35!”

  Really quite sad.

  • Louise says:

    24 May24 May 23:28

    I applied for a refund. Not worthwhile for me anymore.

    Can’t believe all the people having a go at raffles for making them get a curve card!!

• Relaxo says:

  25 May25 May 00:27

  Has anyone had any refunds go through Curve? I’m waiting on a refund from a purchase. Retailer seems to have processed over a week ago but nothing showing up on transaction list.

  • Ken says:

    25 May25 May 08:11

    I’m still waiting for a refund from 5 May!!

• Darren says:

  25 May25 May 01:54

  I have made more than enough avois since I’ve had the card to justify the £35 cost, and am currently using the card abroad without thought about what the fx fee would have been. Anyways even if I hadn’t done all this I would still not quibble about £35. You go out for dinner, spend £35 easily and the next day you’re hungry again. You don’t get another shot at the menu for free! My point is get over it.

• Drolma-la says:

  25 May25 May 07:23

  No question there have been glitches. But it’s a weird, new, App-based product, so (sadly) I haven’t been surprised. NFH’s suggestion that we petition Amex may be a good one. I’ve been a happy Amex customer for more than 25 years, and they do have great customer support. I appreciate that they might want to protect that against glitches. Glitches with financial products erode trust. I may just drop Amex a polite note and express my hope that they will give Curve another chance in due course. My gripe is that I’ve never seen the £10 sign-up bonus from Raffles’ referral.

  • JamesWag says:

    25 May25 May 07:35

    If the rewards points are simply going to be cash-based credits to your statement then they could provide everyone with a £10 credit NOW and not have to wait until they get around to launching the points programme – which, let’s face it, will be so far down on their list of priorities that it could be years away.

• Bluejosh says:

  25 May25 May 11:51

  A lot of talk of how we should support this as it’s a “Start Up”. This is just Silicon Valley hipster speak for a new business. A business that like any other has to offer value to it’s customers or else it will cease to exist. “Beta” or not, there’s no reason for anyone to support a money making enterprise if it’s not delivering what it promised. Curve is no doubt backed by Israeli VC and hedge fund money – firms who are not known for being charitable businesses, so I for one won’t be crying any tears if they do go bust. If people are feeling so benevolent maybe they should take their £35 back and give it to a local charity that really needs the money.

  From a personal pov, it’s a shame it hasn’t worked as I enjoyed the functionality and earning the bonus Avios, but there we are. That’s life etc.

• Ingvar says:

  25 May25 May 14:00

  I’ve only had the card for a month, but have already gotten more than £35 of value out of it.

  I still use my Amex wherever it is accepted, and Curve elsewhere. If we all do this, it just a lot more money goes through the Amex card than would otherwise be the case, and that we have the full Amex customer service available for issues with Amex-accepting merchants.

  We should all write to Amex and tell them this.

• Keith says:

  25 May25 May 14:03

  I’ve just encountered another issue that I haven’t seen mentioned on here: I put through two GBP payments to a UK retailer recently – one about £1900 and the other about £1600 (3 days apart). They have appeared on my Amex statement in USD to Wirecard, with the associated 2.99% Non-Sterling Transaction fee!! I’m not even sure if the exchange rate converts back correctly, I’ll have to check my notes when I get home. They showed as USD in the app, with the correct GCP figure though. Anyone else?

  As I can’t phone Curve to challenge, I’ll try Amex first, but I’m guessing that they’ll refer me back to Curve. Ho-hum…

  • Jonny says:

    25 May25 May 20:06

    I had that problem too. It’s because some identifiers are the same as in the US.

    To rectify, download the latest version of the app, select the card, click the “info” icon and then edit. You will then be able to change the funding currency.

    If you contact support they say they will refund you the excess costs (likely quite a bit as you’re hit both ways), though might take a while (I’m still waiting – same happened to me).

    • harry says:

      25 May25 May 20:23

      It’s another Curve own-goal (ie problem, their own fault, don’t blame somebody else’s software, they should have run a proper beta first).

      They should be able to pick up the country of residence of the cardholder. If Keith is a UK Curve cardholder, transaction/ buying in GBP @ a UK retailer, then it should have all been very obvious. Funding currency GBP. Item bought GBP. No non-sterling transaction fee. No exchange rate issues.

      Further irritating Amex when customer services are asked to help?

      Simples.

      • Keith says:

        8 Jun8 June 18:32

        Jonny is correct in that the problem is that the card is “issued in the US”, hence it was processed in USD and converted back into GBP (not GCP as in my previous post!). What’s really odd/surprising is that this is my wife’s BAPP card (the letter B stands for…!) My BAPP card is not producing the same behaviour.

        To give them their due, Curve answered emails (albeit very slowly) and confirmed the problem, and have said that they will refund the losses. I haven’t provided the info for this yet as I’ve only just returned from my trip.

        They also directed me to how to change the card currency as Jonny said, although this is now irrelevant, as the card has been deleted. I’m not sure that I could have done this anyway, as the app is pretty unresponsive on an iPod, which I used as it’s the only iOS device I have access to. The only requirement for the app was iOS 8.4 or later, and I met that. They are now saying that the app is “not optimised for the iPod”. Lack of an Android version is another issue for me.

• Indigo says:

  26 May26 May 05:47

  Why are/were the Amex transactions so problematic though?

  Has anyone experienced the double transaction issues on MC or Visa linked cards?

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