Does HfP have an ‘anti-BA’ bias?
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I received a private message via Flyertalk yesterday from a British Airways employee who said, to paraphrase, that he was fed up with the anti-BA bias that he felt runs through the site.
In my experience most BA employees are not hugely enamoured by everything done by their employer, so I wouldn’t want to dismiss his complaint on that basis. In some ways, I am tempted to take it more seriously!
What pushed him over the edge was this line in my review of the Eurostar lounge at St Pancras yesterday:
“There is also no shortage of reading material, which always wins brownie points with me, [and] which makes the weak British Airways Galleries selection look pitiful.”
Ironically, I received this message whilst sitting in a two hour meeting with a senior IAG employee who at no time expressed any issues with my content.
My response was this:
I need to use a common frame of reference for comparison purposes in reviews. The logical comparison point is with British Airways because that is an airline that most HfP readers fly. If I had compared the Eurostar magazine selection to the typical Singapore Airlines lounge magazine selection, it wouldn’t have meant much to 95% of the readers.
(I could, I admit, have pointed out that the breakfast on offer in the Eurostar lounge is far worse than the breakfast offered by British Airways – and I didn’t. Magazines in lounges are a personal bug-bear of mine, however, as long-term readers will know.)
It makes no sense for me to run down British Airways. Avios, and the fact that you can use Avios to redeem for aspirational flying experiences, is a key driver of this site. If I was permanently criticising BA it would not be great for business.
I don’t think there is a single frequent flyer in the country who genuinely believes that British Airways is offering the market leading product compared to Qatar, Etihad, Emirates etc. Even American Airlines, unbelievably (given its history), is now offering a business class product on most London flights which beats the BA seat on most criteria. I would lose all of my credibility if my writing implied that BA could do no wrong.
I have 13 BA flights in my diary between now and mid-September …..
It is also true, to be honest, that criticism is easier to write, and more interesting to read, than praise. However, for the record, here are a few things I honestly believe even though the general opinion out there is often the opposite:
Heathrow Terminal 5 is a fantastic facility
British Airways afternoon tea in Club Europe is OK and I’m not sure what would be a better option
The British Airways lounges at Heathrow are generally very good and are worth spending time in
The Club World cabin – irrespective of how you find the seats – on the new 787 aircraft is a very classy piece of work
The Avios booking system at ba.com is, in terms of ease of use and the number of partner airlines which can be booked with it, almost best in class
Reward Flight Saver – and the BA short haul reward pricing structure in general – is a good idea and puts other frequent flyer programmes short haul pricing to shame
The guaranteed ‘4 + 2’ reward availability for Avios seats on BA is a genuine improvement (although 4 + 4 would be even better)
The British Airways Premium Plus American Express ‘2 for 1’ voucher is the most attractive credit card reward in the UK
I obviously need to have a lie down now after such a rare burst of BA enthusiasm 🙂
How to earn Avios from UK credit cards (June 2023)
As a reminder, there are various ways of earning Avios points from UK credit cards. Many cards also have generous sign-up bonuses!
In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.
You qualify for the bonus on these cards even if you have a British Airways American Express card:
Barclaycard Avios Plus Mastercard
Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review
Barclaycard Avios Mastercard
5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review
There are two official British Airways American Express cards with attractive sign-up bonuses:
British Airways American Express Premium Plus
25,000 Avios and the famous annual 2-4-1 voucher Read our full review
British Airways American Express
5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £12,000 Read our full review
You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points.
SPECIAL OFFER: Until 13th June, the sign-up bonus on The Platinum Card is doubled to 60,000 Membership Rewards points – and you get £200 to spend at Amex Travel too! Apply here.
American Express Preferred Rewards Gold
Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review
The Platinum Card from American Express
60,000 points AND a £200 Amex Travel voucher until 13th June! Read our full review
Run your own business?
We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.
Capital On Tap Business Rewards Visa
Get a 10,000 points bonus plus an extra 500 points for our readers Read our full review
You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.
EDIT: Applications for this card are temporarily suspended due to IT issues with the British Airways On Business SME loyalty scheme.
British Airways Accelerating Business American Express
30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review
There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.
American Express Business Platinum
40,000 points bonus and a £200 Amex Travel credit every year Read our full review
American Express Business Gold
20,000 points sign-up bonus and free for a year Read our full review
Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.