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Bits: Another Lloyds / Avios horror story, spam Avios emails doing the rounds

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News in brief:

Another Lloyds / Avios horror story

Long-time HFP readers will know that I have softened my stance on the Lloyds Avios Rewards credit cards over the years.  This is partly because readers convinced me that, despite the appalling Lloyds customer service, the upgrade voucher and lack of FX fees was worth it.  It is also partly because the Avios changes in 2015 made the upgrade voucher more valuable because the price gap between Club World and World Traveller Plus doubled.

Every so often, though, I am reminded what a shambles Lloyds is.  A HFP reader applied for the Lloyds Avios Rewards card in January and has not yet received one single Avios point in his account.  This is the timeline:

  • Reader opens a Lloyds Avios Rewards card in January 2016
  • Card received, spending begins
  • Checks Avios account a few weeks later, nothing there
  • Ring Lloyds which has opened a 2nd Avios account by mistake – but that is also empty
  • Avios merge the two accounts
  • A month later – still no Avios
  • Phones Lloyds, they get in touch with Avios – ‘they are sorting it out’
  • Phones again – Lloyds promise it will be resolved by 31st May
  • Deadline passed
  • Lloyds suggests the reader registers a formal complaint against them (!) – which the reader does
  • Receives an email from Lloyds asking the reader call them on a secure direct line to discuss the complaint.   The email says ‘to prove that this email is genuine, here are the first four digits of your post code’.  The four digits given are completely wrong.
  • Reader is awarded £200 compensation from Lloyds, but still no Avios
  • July – Lloyds gives a solemn promise in writing that the Avios will be sent over within six weeks
  • Six weeks later (this week) – “Due to unforeseen circumstances we’ve not been able to deliver on our commitment of four to six weeks to resolve the issues we have been experiencing regarding Avios points. We are however monitoring this on a regular basis and will be in touch with you as soon as the issue has been resolved.”

The reader has spent £10,000 on the card so far and has not received a single point.  It beggers belief how difficult it can be to actually send the points to an Avios account ……

Lloyds Avios Rewards 2

Spam Avios emails doing the rounds

I suppose it says something about the popularity of the Avios scheme that spammers now feel it worth promoting!

A reader sent me over the following email that she received from “British Airways Promo #417719”:

Congratulations! You won a 10,000 miles British Airways gift card.
A gift card has a value that you can use in full or part payment of a flight booking with British Airways.

In order to claim your gift card, or it’s equivalent value in GBP (399 GBP), simply click the link below and register into our Customer Relationship Management program.

http:// etc
British Airways Customer Service

Obviously there are clear clues here that this is spam – primarily the idea that 10,000 Avios would be worth £399!

Comments (65)

  • Harry says:

    Same issue here with Lloyd’s credit cards. I have a Choice rewards card (Amex ad Master) and last year from May to August rewards points earned from my credit card were not transferred to me. Have been chasing this with Lloyd since JULY last year and everytime i am offered the same apology and give us 6 weeks to complete this standard response. I am told the same thing that we have put this in our diary to review this every 2 weeks yet no one calls. I am easily expecting over 50000 points for those 3 months. They have been saying this issue has been caused by their vendor who calculates these points for them.

  • Dave says:

    I had no issues getting my joining avios but find the actual card/website completely unuser friendly

    been over a month and i have only just managed to get the account security set up and one of the two cards activated, not sure if this activates both or not it doesnt seem to have any options for the mastercard

  • Joe says:

    I was about to order the lloyds amex/visa and remembered tjis post. I guess it is a no-no from the experience of readers and my sanity??

    I was keen in the higher reward 2.5/£1 for the first 6 months, but seems it is not worthy.

    What is the best amex (cheap) alternative for avios? I already have the free BA one.

    • Rob says:

      Couple of articles under the Favourites page which cover this

    • Joe says:

      Hmm, should i take the punt?

      If all works as promised, its worthy. Even if it involves 1/2 calls to complain. Wont do it if its more troublesome. Still value my life more.

      • Alan says:

        I’d do it, apart from a teething issue the card has worked well for me and I got good value from the upgrade voucher. They handled a disputed transaction poorly but then very adequately dealt with the situation once it had been escalated to their senior complaints team in Fife.

        • Joe says:

          Thank you everyone- I’ll dive in and hope for the best!

          We all need a bit of emotion to our collection sindrome. Raffles, i would use the referral you sent me earlier. Cheers