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Review: the new Holiday Inn Brooklyn Downtown hotel, New York

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This is my review of the new Holiday Inn Brooklyn Downtown hotel, New York.

What do you do when Manhattan gets too busy and chaotic? Move to Brooklyn.

After having spent 3 nights in Midtown Manhattan at the new INNSiDE New York NoMad (reviewed yesterday) I moved to Brooklyn to check out the new Holiday Inn.

You may remember that we wrote about this hotel before it opened, back in May, when reward nights were being offered for just 25,000 IHG Rewards Club points.  I booked two nights at that time.  Unfortunately the deal now is now over and Holiday Inn Brooklyn Downtown will cost you 35,000 points per night.

review of the new Holiday Inn Brooklyn Downtown hotel

Where is Holiday Inn Brooklyn Downtown?

The Holiday Inn Brooklyn Downtown is just around the corner from two Subway stations with trains to Manhattan and Queens.  (Don’t bother going to the CVS next to Hoyt Schemerhorn station – no one seemed to understand the self checkouts, there was only one cashier and even though there were only two people in front of me, I had to wait 10 minutes until I could pay for my water….)

Instead walk along the High Street towards Brooklyn Heights with its beautiful view of Manhattan.

review of the new Holiday Inn Brooklyn Downtown hotel

And if you are in the mood for walking, keep walking along the river until you get to Brooklyn Bridge.

brooklyn bridge

Lobby and Check in

Holiday Inn Brooklyn Downtown advertises itself as being one of the ‘new generation’ Holiday Inn properties.  The entrance was certainly gorgeous with a large Brooklyn Bridge water and light artwork.

review of the new Holiday Inn Brooklyn Downtown hotel

The reception desk (I had to use a picture from the hotel’s website) was not as hip as the rest of the lobby area. Checking in didn’t take too long, but they failed to tell me that they were taking a $150 security deposit from my credit card.  I expected it to happen but you are normally told and often need to give your PIN … not here.

holiday inn brooklyn downtown reception

The lobby area was open and spacious. The bookcases and armchairs gave the area a sophisticated and modern touch.

holiday inn brooklyn downtown entrance hall

The lobby lounge has a good amount of sitting arrangements and two work computers with a printer.

holiday inn brooklyn downtown

One thing that stands out when loooking at their website is that the Holiday Inn Brooklyn Downtown is pet friendly and for $150 per stay (plus $150 deposit) you can bring your pets of up to 50 lbs.

More relevant for UK visitors, the other thing that makes this hotel very attractive is their swimming pool, sauna and steam room – but unfortunately those facilities opened on the 31st July which was after my stay and meant I didn’t get to jump in the water.

My room at Holiday Inn Brooklyn Downtown

I don’t know what I was expecting when I opened the door to my room, but definitely not this:

holiday inn brooklyn downtown room bed door

The ‘new generation’ look seemed to have started and finished with the lobby …..

The Holiday Inn Brooklyn Downtown is a new hotel in an up coming area and after seeing the entrance hall I was slightly shocked when I came into my room. Don’t get me wrong, the room was fine. However it was just ‘fine’ …. Style wise I was hoping for a bit more colour and some individuality.

The bed was comfortable and had 4 different pillows. In case those are not to your liking, the hotel offers the standard Holiday Inn ‘pillow menu’ so you can get the pillow that is right for you.

holiday inn brooklyn downtown room bed

Look at the painting below …. this room seemed so random and I felt 40 years older just staying there.  On a practical level, however, the desk was a good size, the wi-fi fast enough to stream movies and the coffee machine doubled as a tea machine so everyone should be happy.

holiday inn brooklyn downtown room desk coffee machine

The Keurig coffee machine came with 3 coffee capsules, one decaf green tea and one English tea. If you happen to ask for more capsules, I recommend to emphasise the ‘sules’ bit of the word ‘capsules’ as I ended up getting more coffee CUPS instead of capsules on two occasions!

The room didn’t have a mini bar but there was a fridge where you can store your own drinks.

holiday inn brooklyn downtown room coffee machine fridge

The wardrobe had a decent amount of storage space, but I am not sure how you can get the ironing board out once you’ve hung up your shirts …..

holiday inn brooklyn downtown room desk wardrobe

The shower was awful! In order to turn it on, you had to be standing right underneath the shower head and there was no escaping the cold water. I also find the American system of turning the lever to get the right temperature instead of water pressure slightly confusing.

holiday inn brooklyn downtown bathroom shower

The sink was ok …..

holiday inn brooklyn downtown bathroom sink towels

I doubt that I had fresh unused toiletries in my bathroom. As you can see in this picture the bottle in the middle is only 4/5 filled. The shampoo made my hair very dry and frizzy and I was glad I had brought some shampoo from England.

holiday inn brooklyn downtown bathroom toiletries

The view was great, especially at night with all the lights on. You can see all the way to the Empire State Building.

holiday inn brooklyn downtown room view


Now, one thing the hotel is pushing is its spa facilities and I believe they will be great – once they open. There is supposed to be a sauna, steam room and a swimming pool. This picture is as close as I could get to this area. The website states that the spa area was due to open on 31st July.

holiday inn brooklyn downtown swimming pool

The gym was ready to use and had a good view over the empty pool and there were enough machines and weights for a good workout. Its size is ok when you’re the only person in the gym. When I went there was already  someone else working out and it felt a bit cramped.

holiday inn brooklyn downtown gym


Well …. the location of the Holiday Inn Brooklyn Downtown was great as I wanted to explore Brooklyn, the coffee was good and the lobby lounge pretty, but the room was a bit disappointing.  The shower was very annoying and that is one of two things I expect from a city hotel: a comfy bed and good shower!

I didn’t like the interior design, but as this is a matter of taste I won’t emphasise it too much – although the hotel is the one stressing the ‘new generation’ look.  As it turned out, I had the chance to try out another ‘new generation’ Holiday Inn – in Manchester – last week which is more successful.  My review of the Holiday Inn Manchester City Centre stay is here.

I would have loved to go for a swim and try the sauna and steam room.  I believe once the spa area opens this will be a good reason to choose the Holiday Inn Brooklyn Downtown over other IHG alternatives.

The Holiday Inn Brooklyn Downtown is a decent hotel in a great location and if you want to stay in Brooklyn it is new, clean and safe good choice.  For 25,000 IHG Rewards Club points it was a very good deal, but at 35,000 points you may find one of the similarly priced Manhattan properties more convenient.

The hotel website is here if you want to find out more.

IHG One Rewards update – June 2023:

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New to IHG One Rewards?  Read our overview of IHG One Rewards here and our article on points expiry rules here. Our article on ‘What are IHG One Rewards points worth?’ is here.

Buy points: If you need additional IHG One Rewards points, you can buy them here.

IHG One Rewards is offering an 80% bonus when you buy points by 7th June.

Want to earn more hotel points?  Click here to see our complete list of promotions from IHG and the other major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.

Comments (61)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Alan says:

    Considering staying at brand new William Vale Hotel in Brooklyn at the end of the month. Happy to do a review for HFP if you liked Raffles.

    Also, if anyone has any tips of what to see/do/eat in Brooklyn please send this way!

  • pointsarb says:

    O/T sorry. Does anyone have the new Creation IHG card and know how the points from the card post across to your IHG account? Is it an automatic scrape much like the SPG Amex card or some other system?

    Just called Creation for the answer and they are unbelievably clueless about their own card! The mind boggles……


    • Genghis says:

      I don’t know the precise mechanics behind it but for me the points posted across to my IHG account the day after I got my Creation IHG statement.

      Creation customer service don’t seem on the ball too much. I saw a couple of weeks ago that I could see two statements – my own and then one for another random guy who lives in Bath. I called up on the Saturday to explain and was told that the IT security office was closed and I was to not access my online account. I was told I would get a call back on the Monday but didn’t (but kept checking my online account and this randommer’s statements were eventually removed). So much for compliance with the DPA, 1998.

      • Mr Dee says:

        Yes they are not on the ball at all, my card was declined so phoned up to say the transaction was ok to go through, the person had no clue what to do and started suggesting my address was wrong when it was clear that it was blocked due to a security check but kept getting the same answers from the person and eventually said I should use a different card and blamed the merchant even though I had spent on the card before.

    • Mr Dee says:

      They should post a few days after the new statement date

  • pointsarb says:

    Thanks Genghis. Yes Creation are certainly not inspiring any confidence in me either. My statement was issued 2 weeks ago but the points via cc spend haven’t yet transferred across to my IHG account. I know both accounts are linked as my IHG status now shows Platinum so it can’t be a mismatch. Will wait until my next statement and see what happens I guess!

    • Genghis says:

      Are the points still showing on the IHG Creation dashboard?

    • ankomonkey says:

      I have the Creation Marriott cc. Statement closes 7th/8th each month, points appear in Marriott account around 16th of same month.

      • pointsarb says:

        Thanks Ankomonkey, yes that points transfer time frame sounds about right per SPG Amex etc. Maybe it’s just my IHG account that they have chosen to mess up, good job I don’t have an imminent IHG points redemption coming up!

  • Peter K says:

    As far as there being a gender bias, very often there is bias in articles but that is because of the target audience as already mentioned. This does not mean discrimination however. I don’t read shopper points but my wife does and fits that target audience.

    Feedback loops of what is written feeding the comments feeding the articles and so on often leads down a certain route. Not bias in a bad way but a natural progression.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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