Maximise your Avios, air miles and hotel points

Review: CityJet from London City Airport – where do they fly, how is the service?

Links on Head for Points may pay us an affiliate commission. A list of partners is here.

This is my review of CityJet’s flight from London City Airport to Amsterdam.

With British Airways starting to charge for sandwiches and G&T next year, you may be thinking about looking at the other travel options out there.

The European regional airline CityJet certainly thinks you should be looking at alternatives.  They invited me to look at their product and I decided to try out their route to Amsterdam.  For clarity, the airline provided us with a free return flight but HfP paid all of its own incidental costs.

CityJet was established in 1993.  It is currently operating seven routes in Europe of which two are to the Netherlands.  The seven routes are:

  • London City – Dublin
  • London City – Nantes
  • London City – Paris Orly
  • London City – Florence
  • London City – Antwerp
  • London City – Rotterdam
  • London City – Amsterdam

Flights to Amsterdam start from as low as £38 one way.  There are three different booking options: City Value, City Flex and City Premium.

Even the cheapest option, City Value, allows one checked bag free of charge (unlike a BA ‘hand baggage only’ fare) and a drink and snack.  City Flex lets you change your flight free of charge and City Premium allows an additional checked bag, is fully refundable with priority boarding and seating.

CityJet flight review London City to Amsterdam

Outbound:  London City Airport to Amsterdam Schiphol

CityJet is a small airline with small planes!  My flight from London City Airport to Amsterdam Schiphol was operated by an Avro RJ85 – a new experience for me.

The RJ85 has 17 rows with 95 seats.  I’m not sure what the curtain behind row 2 was for as in theory all seats are the same and every passenger receives the same service.

CityJet flight review London City to Amsterdam

Before the plane took off I was offered water:

CityJet flight review London City to Amsterdam

and a hand wipe.

CityJet flight review London City to Amsterdam

Considering the fact that my CityJet flight was only 40 minutes, I was surprised to get a chicken salad in addition to the cashew snack and red wine.  The other alcoholic options were white wine and beer. Coffee, tea and various soft drinks were also available free of charge.

CityJet flight review London City to Amsterdam

The cabin crew was friendly and attentive and gave me a second bottle of wine just before landing.  I’m not sure whether this was due to the fact that I arrived at the plane in a car straight out of the First Class Lounge or because I was sitting next to an off duty flight attendant ……

CityJet flight review London City to Amsterdam

Inbound:  Amsterdam to London City Airport

The gate CityJet uses at Amsterdam Schiphol airport is about a 15 minute walk from the security check. If you’ve got enough time and no access to an airport lounge, there is an Irish Pub about a 7 minute walk from the gate. I didn’t go inside but it looked pleasant from the outside and appeared to have an outdoor area.

CityJet flight review London City to Amsterdam

My CityJet flight back to London wasn’t that great, to be honest.

The flight was at capacity and people were asked to hand over their carry-on to be placed in the hold. This can be a bit annoying when the carry-on is your only bag and you need to hold onto your laptop, wallet and passport.

What was even more annoying is that I wasn’t told that my bag had to go in the hold. I ended up waiting around on the plane for someone to tell me where to put my luggage as there was literally no space left in the overhead lockers.

CityJet flight review London City to Amsterdam

In the end I had the choice of storing my carry on at the back of the plane – which would have meant waiting until everyone got off the plane in London in order to get it back – or to have it put in the hold.  I went for the latter option as luggage usually comes out very quickly at London City.

CityJet flight review London City to Amsterdam

At least I had a lot of leg room as I was in a bulkhead seat:

CityJet flight review London City to Amsterdam

This time there was neither welcome water nor a hand wipe.  Once we took off, there were only some sweet and savoury snacks instead of another chicken salad.  This seemed a little odd given that I was on a peak evening service, whilst my chicken salad had been served on an off-peak 3pm departure.  But, as I learnt in Germany, beer equals food so all was OK.  You may not agree.

CityJet flight review London City to Amsterdam

Here is a short video of my CityJet flight to Amsterdam.  If you can’t see the video, click here to visit the Head for Points YouTube page where you can watch it, and where you can subscribe so you are notified of future videos.


With British Airways starting to charge passengers in Economy for snacks and drinks from January 2017 (from ‘Summer’ 2017 at London City Airport), CityJet offers a potentially decent alternative – especially as you will also receive a checked bag irrespective of the fare you pay.  I would be keen to know which flights do and do not receive a proper meal, because the chicken salad I received on the outbound was a pleasant surprise.

CityJet is a Flying Blue partner so you will also earn a handful of miles and a status credit in the KLM / Air France SkyTeam programme on French and Dutch routes – but only if you book under an Air France or KLM flight code.

You can find out more on the CityJet home page here.

Comments (52)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • James says:

    Didn’t know you painted your nails Rob !

  • Aeronaut says:

    Food being served on a short London to Amsterdam hop is pretty ridiculous I reckon.

  • John says:

    20% off all Cityjet routes. Book by midnight Sunday. Promo code WINTER

  • Sean says:

    I have had major problems with delays/cancellations with Cityjet before, so will avoid them when possible.
    We were on the plane (on the ground before take off) on our way to LCY, and LCY was closed for fog (which I can understand and accept), they made us wait for an hour on the plane on the ground before telling us, then they cancelled the flight so we had to get off the plane, wait in line for hotel vouchers and we were told that we would maybe be able to fly out the next day. Same story the next day so I paid for a train instead.
    For me the lack of communication and the only option given being “wait for the next plane with available seats or cancel your trip” didn’t go down well.

    • the real harry says:

      to be fair, simply sounds like bad weather, waiting for ground control & an airline with so few planes it can’t be flexible

      you would have bought that arrangement with your eyes open if you had researched the size of the operation, not that I blame you if you didn’t do any research & just bought tickets

      • the real harry says:

        on reflection I might have stumbled on a point here 🙂

        when we buy a ticket, we place our trust in the airline – not just in safety – but also in reliable delivery of service

        no problem with BA or the main LCCs – they are all big & cope well with adverse change

        but CityJet? it’s tiny – not dangerous like the dodgy Chinese ops but clearly not flexible if something goes wrong

        • John says:

          You and I may think of structural problems with airlines when planning trips, but 99% of people just search on skyscanner or whatever and book. And 99% of the time the one-plane outfits are fine, even though I wouldn’t even try them.

      • Sean says:

        You do have a point there and I hadn’t thought of that before. But it does mean that from now I will book Easyjet on this route (Nantes to London). I had booked Cityjet because both flights were the same price but cityjet offers free food/drinks (and I used to think that City airport was more conveniant).
        Another problem that I had with them on the same route a few months later is that they changed the time of the flight to one hour earlier without warning me (and apparently without warning the airport, as when I asked check-in staff, they were not ready and didn’t know why the time had been changed). I happened to be at the airport early that day I was able to make it.

  • Peter says:

    Worst service ever… still sitting in the plane in Amsterdam although we landed an hour ago. Hey have no idea what is happening and have said a couple of minutes continuously since we landed. Need to remind myself not to use KLM and affiliated airlines….

  • Paul says:

    I used the Cityjet booked, VLM operated, London City to Antwerp route a fair few times in 2015. Never had any problem with it. One of the things I really liked about it was that the office I was working at was easy walking distance from Antwerp airport; it felt quite special to be able to walk right up to the terminal.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.