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Review: The Westin Palace hotel, Madrid

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Here is my review of The Westin Palace hotel, my second stop in Madrid.

The Westin Palace was a short taxi ride from the Gran Melia Palacio de los Duques (my review of Gran Melia Palacio de los Duques is here) and is located on the other end of the main shopping street in Madrid at the Fuento de Neptuno.

My stay was not organised by Westin / Starwood which is why I didn’t get a tour of the hotel and can only discuss my own room.  I didn’t have breakfast included and, given my continuing cough, decided to rather have a lie in rather than go hunting for food in the morning.

The entrance hall is quite impressive and sets you back in time. It looks like even though the hotel has been refurbished in its 100 years of existing, the style has been preserved.

The Westin Palace Madrid entrance hall

Check in

It didn’t start well.  When I arrived the doorman decided not to open the door for me and no one came to offer to help me with my luggage.

I went up to one of the check in desks and had to wait about a minute until I was even greeted.  I can understand that some things might be more important than checking in a guest, however a ‘welcome, I will be with you in a second’ would have been nice.

My room at Westin Palace Madrid

The booked category was a Deluxe with a king bed and I was upgraded to a Premium View room on the back of my Starwood Gold status.

My first impression was that everything was little bit too yellow and looked kind of dated.

The Westin Palace Madrid bedroom bed

The TV was on top of the minibar and looked out of place. It did however have English, Spanish and German TV.

There was one solitary socket at the desk. Next to it was a tiny bin with a compartment for recycling. However I wasn’t able to figure out which side was which ……

The Westin Palace Madrid bedroom tv desk

The coffee table with armchairs was cute and a nice place to have coffee – more on the coffee further down the page …

The Westin Palace Madrid bedroom coffee table

The view from my window was onto the Fuento de Neptuno with a fairly busy roundabout. Though I was on the third floor and therefore quite close to the street, noise was limited.

westin palace madrid fuento de neptuno

The bathroom had two sinks with brownish marble. Toiletries were the standard Westin brand.

The Westin Palace Madrid sinks

The shower was inside the bathtub and had good water pressure. The shower curtain was slightly annoying as the inside layer kept moving towards the water stream – and let’s face it, it’s also not very pretty.


There was neither a coffee machine nor a kettle in the room! Instead I found a little note saying that I can order one coffee or tea per person per day for free.

I called Service Express and got the tray below delivered to my room. This is a nice service, but I like to be more in control of my coffee intake …..

The Westin Palace Madrid coffee service

The hotel

This is a picture of La Rotonda, the hotel’s restaurant.   It is the focal point of the entire hotel and undeniably impressive.  The globe and chandelier are very pretty and if I had been feeling better I would have loved to enjoy a drink here.  Here is a PR photo:

There was a rather smart sitting area outside the elevator which caught my eye.

The Westin Palace Madrid sofas outside elevator

Outside the spa area with gym (sorry no picture as too many people were working out and I just couldn’t walk in to take a picture) and sauna (a tiny sauna room inside the changing room) is a balcony where you can order food and drinks.

The Westin Palace Madrid terrace

To give you a better impression of what you can expect, here is a short YouTube video of The Westin Palace in Madrid. You can subscribe to our YouTube channel via this page – this is the same link to visit if the video does not automatically appear below.


The Westin Palace in Madrid didn’t fully convince me, especially after my stay at the Gran Meliá Palacio de los Duques the previous night.

In general I love it when hotels preserve their style from former decades.  The Westin Palace certainly has an impressive entrance hall and a gorgeous restaurant, but my room was rather disappointing.  It was dated, the bathroom was boring and the furniture looked out of place and randomly put together.  Having butler service instead of a coffee machine and/or kettle might be a plus for some people, but I would have appreciated at least a kettle to make a cup of (herbal) tea.

I would go back to have a drink in the beautiful La Rotonda, but I wouldn’t necessaily choose to stay at The Westin Palace overnight again.

In terms of cost, I used 12,000 Starwood Preferred Guest points.  Cash rates for a standard room seem to vary between roughly €215 and €285 per night.  Given Rob’s valuation of 1.5p for a SPG point, this is a decent place to redeem.

The Westin Palace Madrid website is here if you want to find out more.

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Comments (47)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Paul says:

    Off topic: but the big 50 shades ad at the bottom of the site is very annoying, it makes my screen jump to the bottom of the page once it starts playing…

    • Rob says:

      This is weird. A very, very small % of people are getting this problem. I’ve had a grand total of 3 people mention it in 4 days. It doesn’t happen for me, on either of my computers (in Chrome) or on an iPad. It also doesn’t happen to Anika via Firefox. Not sure exactly what the problem is.

      They want to keep the ad up until the 14th – and frankly it pays well given that they let me put it down at the bottom – but I will re-assess if it continues to cause problems.

      • TGLoyalty says:

        its static on Chrome but Safari its a video

      • Brian says:

        They obviously feel that the average HfP reader is a closet Fifty Shades fan…

      • jimmy says:

        It’s happening to me also – it’s extremely irritating
        (Using latest Safari 10.0.3)

  • Chris says:

    The room decor does look hideous – designed to avoid offending octagenarian guests.

  • the real harry1 says:

    I did have a couple of personal negatives to relate about this review when I read it this morning – but giving slightly negative (albeit constructive) feedback is not always a good idea so I refrained. Particularly after Ibiza 🙂 where I also had a few misgivings.

    Better to give the young colt a chance to run. You develop over time.

    I’ll hang me shirt. Oops

    • Leo says:

      Everyone’s a critic.

      • the real harry1 says:

        there is that, of course

        criticise Raffles & you’ll get banned – well no you won’t but you’ll be jollied along or corrected/ ostracised/ deleted depending on your validity, worth, the users generally decide in favour of muchly contributing owner

        criticise Anika and she has to take it on the chin, perhaps unfairly, in any case why should anybody writing a review get snide remarks/ criticism written about their report just because AN Other doesn’t agree with them?

        • the real harry1 says:

          OK: I will say: nobody UK particularly wants to know about a reviewer having a cough or any other medical condition.

          just keep it to yourself, get through it with a Paracetomol, don’t try & get yourself 4 weeks in a health clinic on full pay

          • Alex W says:

            Unfair I think. If she hadn’t mentioned it people would be asking why on earth she didn’t review the breakfast.

          • the real harry1 says:

            sorry – whilst I don’t have a Teutonic wife with an obsession about health and very forward (no doubt thought by her helpful) descriptions of what is going on in terms of fluids, excretions, pains, aches, diets, boils, the old monthly, murmurs, breath & breathing, other pains & worries – I nearly do, except she’s not Teutonic…

            …so I sympathise but would prefer any news of illnesses etc is kept to a minimum

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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