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Review: the Gran Meliá Palacio de los Duques hotel, Madrid

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This is my review of Melia’s new Gran Meliá Palacio de los Duques in Madrid.

After one night in Ibiza and an Air Nostrum flight to Madrid, I found myself at the Gran Meliá Palacio de los Duques and here is my review.

Melia gave me a free night including breakfast to check out the hotel.  I paid for my own incidentals including the steam room, room service and cough medicine!

This hotel has been a major project for Melia and is now their flagship hotel in the capital of their home country.  It stands on the former sites of the Santo Domingo Convent, the largest Dominican convent dating back to the 13th century, and the Palace of the Dukes of Granada of Ega y Villahermosa which was built in 1851.

After an extensive renovation, adding contemporary touches whilst keeping the original neo-renaissance spirit, the hotel opened in Summer 2016.  The hotel website is here.

Even in Winter it is very impressive.  In Summer I can imagine that it is effectively a  self contained urban resort with its rooftop pool and spa.  If you have Melia Rewards Gold status via an American Express Platinum card then this may be a good way of using your 20% discount voucher.

Getting to Gran Meliá Palacio de los Duques

The Gran Meliá Palacio de los Duques is located in the heart of Madrid close to important sights like the Royal Palace, the Senate building and the opera house.

It took around 25 minutes to get to the hotel from the airport by taxi. If you take one of the official taxis outside the airport, you pay a fixed fee of €30 regardless of traffic. According to Google Maps it would take a bit more than an hour by public transport.

gran melia

Check in

The entrance hall was impressive with its wooden staircase:

Gran Melia Palacio De Los Duques Madrid entrance hall

…. and reproductions of paintings by Diego Velázquez.  These can be found throughout the whole hotel in the public spaces as well as the bedrooms.

The long reception table had enough space to check in five people at the same time and I never saw anyone waiting.  This picture was taken from the hotel’s website:

Gran Melia Palacio de Los Duques entrance reception

At the back in the picture above is the entrance to the RedLevel lounge.  RedLevel is the hotel’s boutique hotel within a hotel. In the RedLevel lounge, photo below, guests can check in and have breakfast and drinks as well as snacks throughout the day.

Gran Melia Palacio De Los Duques Madrid Red Level breakfast lounge

My room at Gran Meliá Palacio de los Duques

I stayed in a Premium Room with a view over the internal courtyard.  The video below gives a good impression of how it looked.

Gran Melia Palacio De Los Duques Madrid Bed Bath

There was a desk (not always guaranteed in new hotels these days) with two chairs and a bottle of water and some chocolates as a welcome gift.

On the wall was a EU plug socket as well as USB sockets. There were further sockets next to the bed.

Gran Melia Palacio De Los Duques Madrid desk

My room had a Nespresso machine with three capsules and a couple of teabags – though there was no kettle.

The TV had Spanish, English and German channels.

Gran Melia Palacio De Los Duques Madrid bedroom tv desk

Two robes and slippers were in one of the two cupboards.  I’ve never really mentioned the quality of slippers before as I assumed they were always the same – not very tight and almost a tripping hazard. However the ones at the Gran Melia were great and I wasn’t afraid of falling out of my slippers when I walked to the spa.

Gran Melia Palacio De Los Duques Madrid Room wardrobe

The bathroom was arranged as a large cubicle inside the bedroom with a glass wall that could be covered with a curtain – in case you didn’t want to watch TV whilst taking a bath.  It had two sinks, a toilet behind a separate door and a shower room with freestanding bathtub.

Gran Melia Palacio De Los Duques Madrid Bed Bathroom

The toiletries were by Clarins – I took them home but I’m yet to use them.

Gran Melia Palacio De Los Duques Madrid Bed Bathroom toiletries

Healthwise it was probably been the worst week for me to travel. With a terrible cough, headache and more I wasn’t able to leave my room for dinner and decided to order room service and watch Netflix (good wifi). I had salmon with fries and a mixed salad. Including a tray fee of €5 I paid €32.

(I should mention the fantastic member of staff who showed me to my room.  When he heard my horrible cough, and that I hadn’t brought my cough medicine because I couldn’t get it through airport security, he volunteered to go out and buy me a bottle – and he did. This was a lovely gesture which really made a difference.)

Gran Melia Palacio De Los Duques Madrid Room Service

Other rooms

This is a picture of one of the suites with a glass wall separating the bedroom area from the living room area. There are some suites in the hotel that have proper walls for separation.

Gran Melia Palacio De Los Duques Madrid Suite

The bathroom in the suite looked very much like the one in my room, and all the other rooms.  Every room in the hotel has a bathtub and a shower.

Like the other room categories, suites also have Clarins products but in bigger sizes. In addition to a hairdryer suites also have hair straighteners.

Gran Melia Palacio De Los Duques Madrid Suite bathroom

This is a picture of a Deluxe Red Level. It was slightly bigger than my room and comes with the perks of Red Level.

Gran Melia Palacio De Los Duques Madrid Deluxe Red Level

To give you a better impression, here is a 90-second YouTube video of the Gran Meliá Palacio de los Duques in Madrid (you can subscribe to our YouTube channel via this page – this is the same link to visit if the video does not appear below).

This was part one of my review of the Gran Meliá Palacio de los Duques with its gorgeous rooms.  In part two of my Gran Meliá Palacio de los Duques review I will focus on the public spaces including various restaurants and the Thai spa.

How to get MeliaRewards Gold status from American Express

How to get MeliaRewards Gold status from American Express (June 2024)

Do you know that holders of The Platinum Card from American Express receive FREE MeliaRewards Gold status for as long as they hold the card?  It also comes with Marriott Bonvoy Gold, Hilton Honors Gold and Radisson Rewards Premium status.

We reviewed American Express Platinum in detail here and you can apply here.

You can discover the benefits of MeliaRewards Gold status on the Melia website here. It includes three vouchers per year worth 20% off any booking.

The Platinum Card from American Express

40,000 bonus points and a huge range of valuable benefits – for a fee Read our full review

Small business owners may want to consider American Express Business Platinum instead:

American Express Business Platinum

40,000 points sign-up bonus and an annual £200 Amex Travel credit Read our full review

(Want to earn more hotel points?  Click here to see our complete list of promotions from the major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.)

Comments (8)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Adey says:

    Thanks for the review. Looks like a nice hotel in a great city.

    I just checked the Meila website and for dates I am interested in (April) there is a 35% discount for this hotel. Other Melia hotels in Madrid have a different, though similar, discount.

    Also this promotion is interesting:

    Get this exclusive private gift only if you book through!

    20 eur per room in credit every day to spend in bars and restaurants.

    Book before: 31 December 2017

    Stay before: 31 December 2017

    • Rob says:

      Yes, that’s the standard Melia ‘book direct’ bonus to keep you off Expedia.

    • Stu N says:

      Stayed in a Melia in Berlin last summer and they had a similar promotion running, covered most of a very decent meal in the hotel restaurant.

      If your budget doesn’t stretch to the Gran Melia, the ME Reina Victoria on Plaza Santa Ana is great – stayed there last weekend. It was booked as part of a BA holiday so no perks but they did honour my Melia Silver status with free fast wifi and 2 for 1 breakfast.

  • Bob says:

    Great review Anika!

    You are not going to be disappointed by Clarins.

    I find them to be very good products.

  • Chris S says:

    Looks lovely – the staircase looked oddly familiar, and a quick check on the map made me realise I actually stayed there three years ago when it was a Tryp branded hotel that, while I could see the potential, was pretty much on its last legs. Think peeling wallpaper, stuck lifts, and avocado bathroom suites! Glad to see they’ve done it up a bit!

    Despite being very central, there are some lovely cheap and cheerful eateries on the same street. And of course there’s always Mercado de San Miguel a stone’s throw away – hope you feel better next time Anika!

  • RussellH says:

    > On the wall was a EU plug socket

    There is, of course, no such thing as an ‘EU’ plug. I guess that you are thinking of Schuko sockets.

    Spain uses CEE 7/3 sockets and CEE 7/4 plugs. This is the same as in Germany, Austria, Netherlands, Hungary, Sweden etc. etc. It is a 2 pin system with side contact earth.

    France, Belgium, Poland, Czechia and Slovakia use what is on first glance the same system, but it has a male earth pin sticking out of the socket. These are CEE 7/5 sockets and CEE 7/6 plugs. Most molded plugs these days are CEE 7/7 which is compatible with both CEE7/3 and CEE7/5.

    Britain, Ireland, Malta and Cyprus use BS 1363 plugs and sockets, which we usually refer to as 13A sockets (square pins and a fuse in the plug).

    Denmark uses plugs that are Schuko type, but are different (CEE 7/17). It is their own system, and earthing does not work with any plugs from any other country.

    Italy is transitioning to Schuko sockets, but older hotel rooms will have the old Italian sockets that have three inline pins. Nothing else fits these.

    Switzerland (not EU, of course) also has its own, unique, sockets.

    All great fun to sort out.


    • RussellH says:

      I did put in coments that I was being pedantic here, but they have been stripped out some how??

    • Guesswho2000 says:

      Somewhat OT, but I always wonder, specifically with hotels, which arguably could (not in all locations, granted), be expected to accommodate people from various regions, why they don’t use those universal sockets you see on planes and travel adapters.

      Admittedly, these are somewhat temperamental at the best of times, which is probably a factor. I find that Australian plugs seem to be quite good at damaging them for some reason.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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