My review of the British Airways Galleries lounge in the Terminal 5 ‘B’ satellite terminal

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This is my review of the British Airways Galleries Lounge in Terminal 5B of London Heathrow airport.

It is part of our collection of UK airport lounge reviews which is well on the way to completion now!  You can see our full list of UK airport lounge reviews here.

If you are flying long-haul on British Airways from Heathrow Terminal 5, your knee jerk reaction is to use one of the two Galleries Club lounges, Galleries First (if you have a Gold card) or The Concorde Room (if you are flying in First) in the main building.

This is not necessarily a good idea, in my view:

The lounges in the main building are frequently overcrowded

The majority of long-haul flights depart from Terminal 5B or Terminal 5C

You need to leave the lounge early to ensure you get to 5B or 5C in time

British Airways has a perfectly pleasant, and usually empty, lounge with an Elemis Spa in 5B for anyone flying from 5B or 5C

Heading out to Hong Kong, it was clear – as it was an A380 departure – that we would be on a satellite gate.  It made sense to head over the to lounge in 5B using the transit train, even though our flight was from 5C.

This is what you find there.  I apologise for the poor quality of some of these photos – it was 5pm, the sun was low in the sky and, flooding into the glass walled terminal, it played havoc with the exposure settings on my iPhone.

How do you get into the British Airways lounge at Heathrow Terminal 5 (Satellite B)?

The lounge operates the standard British Airways policies.  To get in you must:

be flying in Business Class or First Class on a British Airways or oneworld alliance partner airline

hold Silver or Gold status in British Airways Executive Club

hold comparable status with another oneworld alliance airline

It is NOT possible to get into British Airways lounges for cash, and you cannot use lounge club cards such as Priority Pass.  There are two lounges in the main part of Heathrow Terminal 5 which accepts lounge club cards – Club Aspire and Plaza Premium (review here).

How is the BA Galleries lounge in the Terminal 5 satellite terminals?

The good news is ….. no people.  Remember this was 5pm with the evening peak about to get into full swing.

There were no people in the area to the left as you go in (click on any of the pictures to enlarge):

British Airways Galleries lounge Heathrow Terminal 5B satellite

…. which connects to the (empty) kids room:

British Airways Galleries lounge Heathrow Terminal 5B satellite

There were no people over to the right hand side of reception, where the spa reception is:

British Airways Galleries lounge Heathrow Terminal 5B satellite

The dining area was a little quiet too:

British Airways Galleries lounge Heathrow Terminal 5B satellite

This area also contains the business centre.  I was excited to see two people but it turned out they were my kids!

British Airways Galleries lounge Heathrow Terminal 5B satellite

There is also a large seating area which links the left and right-hand sides of the lounge together (it is shaped like an arch):

British Airways Galleries lounge Heathrow Terminal 5B satellite

There is a real person, not related to me, in the shot above if you look closely enough!  And:

British Airways Galleries lounge Heathrow Terminal 5B satellite

Perhaps everyone except me had heard that you won’t be getting food at 5pm in the Galleries Terminal 5B lounge:

British Airways Galleries lounge Heathrow Terminal 5B satellite

and:

British Airways Galleries lounge Heathrow Terminal 5B satellite

Although there was no shortage of wine (I didn’t check if champagne is available on request, as it is in the Terminal 5A Galleries Club lounges):

British Airways Galleries lounge Heathrow Terminal 5B satellite

…. and the usual coffee and biscuits selection was there.

British Airways Galleries lounge Heathrow Terminal 5B satellite

If you are familiar with the Galleries lounges in the main Heathrow Terminal 5 building then you will recognise everything you’ve seen above.  British Airways has used the same fixtures and fittings.

To be fair, I have been in 5B lounge in the morning and found it far busier.  I’ve no idea why it was so quiet at this point.

If you are looking for peace and quiet, and you are flying in Club World, it makes sense to head over to the 5B lounges ASAP if you know your flight will be from 5B, and potentially if – like us – you are off 5C.  If you have access to Galleries First in Terminal 5A you need to trade off the loss of the better food offering and better drinks to found there.

And something you might not know …..

After a lengthly wait for a transit train to get us from 5A to 5B, we decided to walk across to 5C.

If you press the bottom button in the lift in 5A, 5B or 5C then you go below the level of the transit train and into this tunnel.  It has travelators so the walk from 5B to 5C is surprisingly quick.

British Airways Galleries lounge Heathrow Terminal 5B satellite

Again, not surprisingly, we were alone.

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Comments

  1. By far the best BA lounge for CW passenger’s in T5.

  2. Genghis says:

    The 5B lounge is indeed quieter than N or S but last time I was there at 6am on a Sat morning it was rather busy. The tunnels are a good shout.

  3. Yes, when I was silver I would always just head to T5B for long-hauls, but I think a lot of HFPers don’t fly BA long haul that often anymore 🙂

    Now as Gold and a London resident, I’m always hungry by the time I get to LHR, and it’s usually a short-haul so T5 GF it is…

  4. HIDeHi says:

    I dont understand the food situation. Even outside meal times, there is a much better food selection in the 2 club lounges in the main terminal e.g. soup, cake etc.. Are you saying that the 5B lounge does not offer the same food options? What about at mealtimes?

  5. Only in a BA lounge would you not find food. That is those pictures are pretty damning. Poor show from BA but sadly typical of a carrier with that has lost its ability to deliver a premium service.

  6. Looks okay but the lack of food is disappointing. My wife and I are heading to LOS next month and she won’t be impressed with the food offering. For me, I have simpler requirements and only need a few beers to keep me going.

  7. Champagne is available on request in 5B. Due to my flight times I’ve never actually been in Galleries when there is hot food available, but for my HKG flight there were at least plenty of sandwiches and cake.

    I was also able to get a facial with 30 minutes notice at 5B, flying on a Wednesday afternoon

    • Martin says:

      Best GC lounge in T5 by far, the tunnels are also a great way to avoid the crowds and get some quiet in T5. Walked through them a few times now and each time I saw no more than a handful of folk

  8. Alastair France says:

    It really is almost a complete lack of food beyond occasional sandwiches outside “established meal times”. BA needs to think that it actually wants people to connect between flights here – their body clocks may well not be set for any particular meal time and those of us who are diabetic sometimes need to regulate food intake carefully when on long haul flights. First lounge in the main terminal is much better in that respect.

    In terms of the tunnel walk – between 5B and 5C it is worth doing. Because of the layout of the terminal, if you are in 5B and want to take the transit you need to go down to platform level, and will typically only be able to catch half of the transits going to 5C (at least in my experience) as the others will be on the other platform which you can’t get to (it’s not really designed for people to get on at these platforms as they are really for passengers departing from 5B). It’s possible to wait nearly ten minutes for a transit if you are unlucky.

    And yes – it’s quite exciting with kids!

  9. Barry cutters says:

    Yes I often use the tunnel if coming off a b or c flight and want to stretch my legs before getting a taxi for 90m home. It takes about 15m to walk all the way from c to a.

  10. Perhaps BA are trailing out a new scheme…..buy in lounge….. 🙂

    • Please don’t give them any ideas… AA already do that in their lounges in the US. Chicken salad for $8 anyone?

  11. If travelling F, isn’t going to the CCR a no brainer as opposed to a 5B (or any other lounge)?

    • I sometimes prefer the First lounge to CCR as I can help myself to the buffet rather than be waited on. Also the First lounge has the help yourself champagne bar, I prefer to pour my own!

      • Genghis says:

        But lose out on the LPGS?

        • Well, now you get into GF automatically, so you could serve yourself then move to CCR if you like, without feeling awkward walking from CCR to GF

          • Hingeless says:

            We would you feel awkward? Do you think the lounge staff are bothered in the slightest? Imagine it was you your job, would you care if somebody wanted to leave the CCR forms the Flounge?

        • Plenty time on the plane to catch up on that, my partner has no reservations in asking for it with breakfast!

      • IanMacK says:

        I can’t drink the Henriot (Henirot) or the other stuff they put out in First Lounge – I’d rather have a glass of Prosecco to that !! Have to suffer the Rose when travelling with family – have tried twice to squeeze two guests into CCR but they have tightened up (you always get somebody who doesn’t know the rules – oh but you’re GGL so that will be ok !)

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