Bits: £100 off £500 BA spend, 4000 Miles & More miles with a hotel, Troy Warfield leaves BA

News in brief:

New £100 off a £500 British Airways spend deal with Amex

American Express is offering a very limited number of cardholders a £100 statement credit with their next £500 British Airways purchase.

If you are targetted, it will appear on your American Express online account under ‘Offers’.  It is limited to the first 7,000 people to save the offer to their card and the £500 transaction must be made by 12th June.

Neither my wife or I have this.  If you have put British Airways transactions through one of your Amex cards recently then you will probably be out of luck.   Some – but not all – HfP readers who have contacted Amex Customer Services have managed to get this offer added to their accounts even though they were not targetted.

Helpfully, £500 just covers the taxes and charges on a Club World or First Class long haul Avios redemption.

Get 4,000 Miles & More miles with any hotel booking

Lufthansa is again offering a generous bribe to encourage you to try its new hotel booking website.

It is only valid for first-time bookers via the Miles & More Hotels portal which you can find here.   There is no minimum stay and no minimum spend.  You need to book by 23rd May but the stay can be for a future date.  All bookings must be pre-paid.

The 4,000 miles is the minimum you will earn – this consists of a 3,000 miles bonus and 1,000 base miles.  You may receive more than 1,000 base miles based on the cost of your room.

British Airways loses its second ‘Director of Customer Experience’

British Airways staff were told last week that Troy Warfield, BA’s ‘Director of Customer Experience’ is leaving the company after 18 months.

The announcement:

Troy Warfield, Director Customer Experience, has decided to leave British Airways.  Since joining the airline, Troy has led many customer improvements including the Gatwick and Boston Lounges, First Wing and forthcoming transformation of Club World catering, service and sleep proposition.  The process of finding a successor is now under way and an announcement will be made once an appointment is confirmed.

…. seems to be lacking the usual ‘leaves with our best wishes’, ‘we wish him success in his future career’, ‘I am sad to leave behind such a hard working group of colleagues’ etc platitudes normally found in such wording.

There were raised eyebrows when Warfield was hired, given that his previous employer (Avis Budget) is not exactly known for its outstanding customer service.  His job before Avis was running Andrex, Kleenex, Scottex and Velvet for Kimberley-Clark in Europe ….

That said, Warfield’s departure mirrors that of Frank van der Post.  van der Post was Warfield’s predecessor and the first person to have this role.  He came from a successful stint at Jumeirah Hotels – which does have a good reputation for customer experience – but he did not last too long either, albeit he went on to a senior role at KPM Royal Dutch Telecom.

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How to earn Avios from UK credit cards (February 2025)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios Mastercard

Get 5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

30,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

50,000 bonus points and great travel benefits – for a large fee Read our full review

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, and the standard card is FREE. Capital on Tap cards also have no FX fees.

Capital on Tap Visa

NO annual fee, NO FX fees and points worth 1 Avios per £1 Read our full review

Capital on Tap Pro Visa

10,500 points (=10,500 Avios) plus good benefits Read our full review

There is also a British Airways American Express card for small businesses:

British Airways American Express Accelerating Business

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

50,000 points when you sign-up and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.