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Bits: £100 off £500 BA spend, 4000 Miles & More miles with a hotel, Troy Warfield leaves BA

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News in brief:

£100 off a £500 British Airways spend deal with Amex

American Express is offering a very limited number of cardholders a £100 statement credit with their next £500 British Airways purchase.

If you are targetted, it will appear on your American Express online account under ‘Offers’.  It is limited to the first 7,000 people to save the offer to their card and the £500 transaction must be made by 12th June.

Neither my wife or I have this.  If you have put British Airways transactions through one of your Amex cards recently then you will probably be out of luck.   Some – but not all – HfP readers who have contacted Amex Customer Services have managed to get this offer added to their accounts even though they were not targetted.

Helpfully, £500 just covers the taxes and charges on a Club World or First Class long haul Avios redemption.

British Airways A350

4,000 Miles & More miles with any hotel booking

Lufthansa is again offering a generous bribe to encourage you to try its new hotel booking website.

It is only valid for first-time bookers via the Miles & More Hotels portal which you can find here.   There is no minimum stay and no minimum spend.  You need to book by 23rd May but the stay can be for a future date.  All bookings must be pre-paid.

The 4,000 miles is the minimum you will earn – this consists of a 3,000 miles bonus and 1,000 base miles.  You may receive more than 1,000 base miles based on the cost of your room.

Troy Warfield

British Airways loses its second ‘Director of Customer Experience’

British Airways staff were told last week that Troy Warfield, BA’s ‘Director of Customer Experience’ is leaving the company after 18 months.

The announcement:

Troy Warfield, Director Customer Experience, has decided to leave British Airways.  Since joining the airline, Troy has led many customer improvements including the Gatwick and Boston Lounges, First Wing and forthcoming transformation of Club World catering, service and sleep proposition.  The process of finding a successor is now under way and an announcement will be made once an appointment is confirmed.

…. seems to be lacking the usual ‘leaves with our best wishes’, ‘we wish him success in his future career’, ‘I am sad to leave behind such a hard working group of colleagues’ etc platitudes normally found in such wording.

There were raised eyebrows when Warfield was hired, given that his previous employer (Avis Budget) is not exactly known for its outstanding customer service.  His job before Avis was running Andrex, Kleenex, Scottex and Velvet for Kimberley-Clark in Europe ….

That said, Warfield’s departure mirrors that of Frank van der Post.  van der Post was Warfield’s predecessor and the first person to have this role.  He came from a successful stint at Jumeirah Hotels – which does have a good reputation for customer experience – but he did not last too long either, albeit he went on to a senior role at KPM Royal Dutch Telecom.


How to earn Avios points from UK credit cards

How to earn Avios from UK credit cards (August 2022)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

25,000 Avios for signing up and an upgrade voucher for spending £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

5,000 Avios for signing up and an upgrade voucher for spending £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways BA Premium Plus American Express Amex credit card

British Airways American Express Premium Plus

25,000 Avios and the UK’s most valuable card perk – the 2-4-1 voucher Read our full review

British Airways BA Amex American Express card

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £12,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points.

EDIT: Until 25th October 2022, there is an exceptionally generous sign-up bonus on The Platinum Card. You will receive 60,000 Membership Rewards points – double the usual amount – and £200 to spend at Amex Travel. You need to spend £6,000 within six months to earn the bonus.

American Express Amex Gold

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Platinum card Amex

The Platinum Card from American Express

60,000 points, £200 travel credit and an unbeatable set of travel benefits – for a fee Read our full review

Run your own business?

We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,000 Avios.

Capital On Tap Business Rewards Visa

10,500 points bonus – the most generous Avios Visa for a limited company Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.

British Airways Accelerating Business American Express card

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

Amex Platinum Business American Express

American Express Business Platinum

40,000 points sign-up bonus and a long list of travel benefits Read our full review

American Express Business Gold

20,000 points sign-up bonus and free for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

(Want to earn more Avios?  Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)

Comments (189)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • wetboy1uk says:

    Could someone just confirm if the BA offer is only for flights as it says in my offer page for flights departing from UK only. Or does it apply to flight and car hire or flight and hotel bookings also? I have a booking where I need to pay off the balance so just wondering if this would work or not. Thanks

  • Kevin H says:

    Just to say that I (secure) emailed Amex yesterday pm and received a reply this morning adding this offer to my account.

    • Curious says:

      What “sub-topic” did you use?

      • Kevin H says:

        I used “contact us: , “email” and then “membership rewards” from the drop down relating to my card number.

  • Simon says:

    Is this offer only for BA co branded Amex card?
    I have emailed Amex and they said it is not available on my platinum

  • David2910 says:

    Thank you HFP. Messaged them under ‘other reward programmes’ and they replied with it added to card within hours. Was just about to book 500+worth of flights. Going to combine with the Amex travel 250 for a separately booked return flight.

  • Bob says:

    Would 3 flights of £200 pounds trigger that Amex-BA deal or does each transaction need to be £500 or more?

    • the real harry1 says:

      most Amex statement credit deals are cumulative

      • BA says:

        Not this one.

        • Danny says:

          Just booked 3 separate flights for early 2018 and the total was £501.69 and received Amex email with 30 seconds to say I have redeemed my BA offer 🙂

        • the real harry1 says:

          looks like you’re not 100% correct, BA 🙂

          last one was cumulative as well

          • wetboy1uk says:

            Have you received the credit yet? I am still waiting for mine and have the feeling BA will do anything to get out of paying them

  • RKP says:

    What if I book flexi fare and cancel it. BA charge £15 and refund. Will Amex rollback statement credit? or wont notice? Any experiences to share please? Offer is tempting to take a risk of £15.

    • Peter K says:

      They will usually take back the statement credit/ I had a Hilton spend refunded and at the same time as the refund went through the statement credit was taken back from me.

      • RKp says:

        Thanks. Will give this one a miss. The prime objective of this specific Amex card is to get these discounts on BA. It’s very frustrating that the day I booked my return to Kathmandu using BA and Qatar, I received offer later in the night. Well, I might think of planning something for next bank weekend using ba avios

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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