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What should you do now Travelex is closing Supercard?

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Travelex announced yesterday that it is closing Supercard, its 0% foreign exchange fee payment card.  Your card will cease to work on 24th July.

Supercard was an innovative payment product which has, I think, been ruined by poor implementation – primarily the high failure rate of transactions when you tried to use the card.

In theory, it was great.  You link any other Visa or Mastercard to your Supercard.  When abroad, you swipe your Supercard and Travelex automatically converts your purchase into £ without any FX fees.  It then recharges the transaction to your underlying Visa or Mastercard in £.

This meant that you could earn rewards on your underlying Visa or Mastercard without paying the 3% foreign exchange fees which are attached to almost all loyalty Visa and Mastercard products.

No more.

If you have a Travelex Supercard – or if you don’t have one but are looking for ways of not paying a 3% foreign exchange fee on all your holiday spending this Summer – you have three options today:

Switch to a credit or debit card with no foreign exchange fees

Using a credit card with a 3% foreign exchange fee but which earns rewards

Switch to the Curve Card, which comes with £5 for trying it out and has the same (better, actually) functionality as Supercard but with a 1% FX fee

I will look at each of these options in turn.

Option 1:  Switching to a credit or debit card with no foreign exchange fees

Historically, it was almost always a bad idea to use a mileage card for overseas spend. This is because all miles and points cards – and indeed almost all other UK credit and debit cards – charged a foreign exchange fee of 2.99% which is itemised on your statement.  You can clearly see how much money is going out on avoidable FX fees.

In late 2013, Lloyds Bank broke the mould by introducing a credit card – the Lloyds Avios Rewards card – which gave you miles AND no foreign exchange fees.  It was the first UK credit card to do this.

No-one else has yet followed suit and, now that interchange rates are capped, I doubt anyone will.  After all, FX fees are one of the few ways that a card issuer can now make a profit from anyone who pays their bill promptly.

The Lloyds card has a £24 fee, albeit (as my review explains) you can receive 4,500 Avios for signing up if you are referred.

There are also a number of FREE credit cards in the UK which do not charge any fees on overseas purchases.  These include The Post Office Money Platinum Credit and Halifax Clarity.  Clarity also offers totally free overseas ATM transactions.

How does the Lloyd Avios Rewards card compare?

The Lloyds Avios Rewards card comes with a £24 annual fee, which makes it worse than the Post Office and Halifax Clarity cards. There is also a 3% fee on cash withdrawals abroad.

You will, however, receive 1.25 Avios per £1 spent abroad on the Amex card and 0.25 Avios per £1 spent abroad on the Mastercard. The Post Office and Halifax Clarity cards have no rewards programme.

For the first six months you receive double points, so 2.5 Avios per £1 on the Amex.

If you value an Avios at 1p, and assuming your foreign spend is 75% Amex (your hotel will take it) and 25% Mastercard, then the Lloyds Avios Rewards card is a better deal than the Post Office or Halifax cards if you spend over £2,400 abroad each year.

(Why? Because your £24 annual fee will be offset by the 2,400+ Avios earned back)

Option 2:  Using a credit card with a 3% foreign exchange fee but which earns rewards

With the Travelex Supercard closing, you may not want to go to the trouble of applying for another credit card just for overseas transactions.  There are some miles and points cards which are a decent choice for using abroad if you don’t want to go to the trouble of applying for a ‘no FX fees’ card.

The American Express Preferred Rewards Gold card (click for review) gives you double points when you use it abroad. This means you get 2 Membership Rewards points per £1, which converts to 2 Avios per £1. This does not fully offset the 2.99% FX fee, but comes close.

The IHG Rewards Club Premium Mastercard (click for review) gives you 4 IHG Rewards Club points per £1 spent abroad. These can be redeemed for free nights at Crowne Plaza, Holiday Inn, InterContinental etc hotels. I value these at roughly 0.5p per point, so 2p of value per £1.  Representative APR 41.5% variable including the £99 fee based on a notional £1200 credit limit.

If you are a high earner and qualify for HSBC Premier, their cards are also worth a look.  The free HSBC Premier Mastercard (click for review) earns double points abroad, so 1 Avios or other airline mile.  Representative APR 18.9% variable.  The World Elite version of this card, with a £195 fee, also earns double points abroad and is worth 2 Avios per £1.

Spending abroad also helps you to achieve spending targets.

The IHG Rewards Club Premium Mastercard mentioned above also gives you a free night voucher when you spend £10,000 per year.

The Virgin Atlantic cards offer upgrade vouchers when you hit specific spend thresholds.

And of course the BA Premium Plus Amex gives you a 2-4-1 voucher for Avios redemptions valid in any class when you spend £10,000 per year.  Representative APR 76.0% variable including the £195 fee based on a notional £1,200 credit limit.

You may find it worthwhile paying the FX fee on your credit card in order to achieve some of your spending target.  After all, for most of us our holiday is one of the main expenditures of the year.

Option 3:  Switch to the Curve Card, which has the same functionality as Supercard but with a 1% FX fee

The Curve Card is a similar product to Supercard, although it can be used in the UK and abroad.  Foreign currency transactions come with a 1% fee, which is cheaper than using your usual Visa or Mastercard.

The idea behind Curve is that you can link all of your Visa and Mastercard cards to Curve, allowing you to just carry one card with you. Using the Curve app, you can switch the card which is recharged with your purchase. For businesses, there are additional features such as the ability to scan a receipt with your phone and have it stored alongside the transaction data.

The basic version of Curve is free – in fact, Curve will pay you £5 for trying it out if you use my referral code below.  It is now available for Android users as well as iPhone and works with any other Visa or Mastercard you hold.

Curve is currently targeting the small business market.  You will be asked to confirm that you run your own business, are a partner in a partnership or have some form of self employed income on top of your regular job during the application process.  If you do not feel able to make this declaration, you should wait for the consumer version of the card which will be launched later this year.

If you use Curve in the UK, you can also benefit from Curve Rewards.  This pays you cashback, usually 1.5%, at various retailers including Argos, Marks & Spencer, B&Q, Boots, Debenhams, House of Fraser etc.  You earn the cashback immediately – it is literally added to your Curve account as soon as your card is swiped in a participating store.  (I use this in M&S on a regular basis and can confirm it works fine.)

It is important to remember that you earn Curve Rewards on top of any rewards you earn from your underlying Visa or Mastercard.  When I make a purchase in M&S, I get my 1.5% cashback from Curve plus 2 IHG Rewards Club cards per £1 from the IHG MasterCard which is linked to my Curve card.

Curve has one other perk. You can withdraw £200 per month from a cash machine, fee free, and it will be treated as a purchase – earning points on your linked credit card.

How to apply

Curve is a bit fiddly to explain, so the easiest thing to do is to sign up and try it for yoruself.  The basic Curve Card is free and you are paid £5 for trying it out.

The Android version of Curve can be downloaded here.  The iOS version for Apple devices is here.  Enter referral code OQB4J into the app on the first page when prompted. This is my refer-a-friend code and is required in order to trigger the £5 free credit. 

This code will get you a £5 credit added to your Curve Rewards account.  You can choose between the Blue card (no fee) or the Black card (£50 fee, higher rewards as outlined above).  To be honest, I don’t recommend you take the latter option unless you are certain that you spend enough money at partipating Curve Rewards merchants to justify the additional cashback you will receive.

The £0 fee may not show during the application process but will appear on your confirmation email.

Conclusion

It is shame that Travelex Supercard failed.  Those of us who were involved in the beta trial, when it was operated by a different payment processor, will confirm that the card worked better then.

I don’t think that I ever got a payment of over £100 to work on the relaunched version.  Curve may have a 1% fee but it is more reliable – I got a £1,500 hotel bill in Hong Kong to go through first time over Easter.  That said, don’t ever leave home with just the Curve Card in your pocket, irrespective of what their marketing says.

For many people, switching to the £24 Lloyds Avios Rewards credit card may be the best option.  This is especially true if you know that you will be using it abroad in places which take Amex, as the earning rate on the Lloyds Mastercard is weak at 0.25 Avios per £1.

If the Lloyds Avios Rewards card doesn’t work for you – and you may not want to pay the £24 annual fee – then it is worth giving Curve a try, linking it to a high earning rewards Visa or Mastercard.

In the worse case scenario, go for a fee-free Post Office or Halifax Clarity credit card.  It means adding another card to your wallet but you will still save 3% on every purchase compared to your usual loyalty credit card when travelling.


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American Express Preferred Rewards Gold

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Capital on Tap Pro Visa

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Comments (189)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Sam G says:

    I’ve tried to pay for multiple hotel bills with Curve and it always declines for me. Which is a right pain – as you say these are usually significant foreign spends!

    • Genghis says:

      I’ve never had any problems

      • Lee says:

        Never had issues, but a couple of suggestions.

        Register another card at check in for authorisation.

        Change to curve at payment stage when checking out.

        Ensure that you have your credit card selected in the app otherwise it will fail if it can’t debit from the points balance.

        • Sam Goss says:

          Yep tried just using it at check-out, making sure I’m using it for other small purchases etc. To be fair their support is responsive and have explained/resolved a couple of other glitches, but doesn’t give any specifics on these transactions.

          Given up now – only so many times I’m willing to be embarrassed at a reception desk with a decline before the product looses it’s credibility !

    • BigDave says:

      Never had issues with Curve – and when I rarely do the support is very quick and some of the best organised I have come across

    • the_real_a says:

      It depends when the card is declined, if its at checkin you are effectively “opening a tab” and that feature needs to be switched on by Curve by passing KYC checks.

  • Stu R says:

    I had hoped Supercard would be a warning shot to card companies and that its ultimate demise of would’ve been down to card companies following suit and reducing their excessive fees ;-(

    Unlike others, I never had any issues with the relaunched Supercard and every payment went through first time …. sad news!

    • RIcatti says:

      The lesson to learn is that winner takes all, as it happened in this specific app market.

      People will not be using a solution just because it is there and just because it is Travelex.

  • Sandgrounder says:

    The Barclaycard platinum travel credit card is currently offering no forex fees until 2022. You also get interest free credit on overseas withdrawals.

    • Lee says:

      And is probably the best solution out there except for curve.

      Supercard was a great idea, but awful.

      I am sure that I was never charged for some transactions under the beta card. The live version just kept on failing.

      Not a big loss.

      • John says:

        > I am sure that I was never charged for some transactions under the beta card.

        Yes, under the beta Supercard Visa a certain large overseas spend was authorised and I received the service but the transaction ended up never getting processed onto my linked card. Well, I offered to pay in cash at the time but they refused and insisted on their head office taking a card payment over the phone.

        • Mr Dee says:

          I heard of some strange activity with the beta supercard as well, I am quite sure they didn’t make any money, apart from refunds not always being credited it was good in beta.

          The new supercard was useless and I couldn’t use it online when I needed it.

  • Mark e says:

    Typo towards the begining of the article.

    “Switch to the Curve Card, which comes with £5 for trying it out and has the same functionality as Curve but with a 1% FX fee”

    The second Curve should be Super Card

  • Mark e says:

    Regarding Curve : if I link it to a a Creaton IHG card, does it still pay out double points for UK spending at Holiday Inn hotels?

    • Genghis says:

      I don’t think so. I never have as always pay on the IHG directly. What have you got to gain by trying it out?

      • Mark e says:

        Nothing to gain apart from one less card to carry in a wallet, which is a tiny tiny gain

  • Jon says:

    Currently on holiday- while Supercard has been really useful in terms of saving on FX fees and having a very clear app, as Rob said it does have a high failure rate. While sometimes this makes sense e.g. Lots of petrol pumps in the USA STILL don’t accept chip based cards, it has failed to work on many different occasions- unlike my Santander card.

  • Marsbar says:

    How does Revolut fit in to this?
    Heard good things about them

    • EdC says:

      The problem I have with Revolut (and similar) is that I have to top up in advance. So either I keep enough in there to handle any purchases I want to make, which is a fair amount of money tied up somewhere (is it easy to get every single penny back out?), or I have to top up as I go, which is a faff. Revolut do offer auto top-up, I think, but that still doesn’t solve the problem of always having enough for big purchases without having a lot in there.

      Nice thing about Supercard and Curve is that they’re about as easy to use as a regular credit card. Then again, I’m one of those folk who never had any problems with transactions being declined (maybe one, but I’ve also managed to get a few £100+ transactions through in such exciting countries as Cambodia and Vietnam).

      • Lewis says:

        Revolut will return every single penny into your UK bank account within a few hours now using their new turbo transfers. I use it when on holiday and it’s fantastic. I link it to my Tesco clubcard credit card and they charge 1% on it so I get a few points too. Topping up from a debit card is 100% free, too.

        • Lev441 says:

          Also a big fan of revolut. Mainly use it for cash withdrawals when outside of Europe – (although I think they’ve reduced the free withdrawals to £200), in Europe I use my metro bank debit card and everywhere abroad I use my lloyds Amex avois cards

          • Sandgrounder says:

            Revolut is great solution for people who send cash to the Eurozone or the US as you can make transfers free of charge. For those who are not aware you get three balances on the card (USD, GBP and EUR) and can transfer instantly at interbank rates between the three. I have property in Europe and use this now to pay bills etc. I am also still sitting an a stash of Euro I exchanged at 1.28 just after the Sunderland result came in.

            It is not perfect and certainly not the only tool you should possess, but well worth having for free.

          • John says:

            But you can’t load it with EUR or USD I believe. Wouldn’t be a problem if the GBP was strong but these days I want to spend from my USD and EUR (got a pile of 100 euro notes I exchanged at 1.5 many years ago, which is kind of beating any other investment I have ongoing)

          • the_real_a says:

            John – you can add foreign currency. I use my UK issued USD account (HSBC) to add funds via debit card and via electronic transfer.

    • HiDeHi says:

      Revolut offers 0% foreign exchange purchases and ATM withdrawals. Have been using it for a year and it is pretty good. I actually moved to Canada and used it to transfer about £30k to Canadian dollars, paying at most .5% above the interbank rate with no other fees at all. It also is fast, you can load it with money from your UK debit card or bank account and have it in your Canadian bank account within 2 days or so.

      The downside with Revolut is their support is not great. I have to deal with their support for various reasons and it can be a real pain, especially since you cannot phone them.

      Overall though, i am really surprised Rob doesn’t talk about them as an option.

      • Genghis says:

        What happens if you withdraw >£200 (currency equivalent) pcm?

        • Rob says:

          I dislike Revolut. It is ok for kids but as a grown adult I don’t want to be fiddling around topping up a card and worrying about my balance every time I want to buy something.

          Lloyds Avios gets you BETTER than spot if you factor in the value of 1.25 Avios per £1 on the Amex, plus you get up to 56 days credit and the bill for your foreign spend is settled with your normal card bill. Why make life hard for yourself?

          Or use Curve and recharge to a card with decent rewards which virtually nets off the fee, and doesn’t require additional fiddling, with charges settled via your underlying credit card bill as usual.

          WeSwap (a Revolut clone) recently offered us a lot of money to work with them and I turned them down on principle.

          • Alan says:

            When covering the options I still think it would have been worth mentioning both Revolut and Monzo under the 0% fee option – for people that don’t want a search on their credit file for another credit card the prepaid cards are quite handy. Also for no fee ATM withdrawals they’re good – much less faff to preload (and be able to withdraw any residual in the UK later) than make extra payments whilst on holiday to Halifax zero, etc. For my folks they’re happy with a Monzo card pre-loaded before they go.

          • Singing Dwarf says:

            Curve is OK if you are business. Its terms and conditions explicitly state ” The Curve Card attached to your Account is a ‘Commercial Card’ as defined by the EU Multilateral Interchange Fee Regulation therefore its use by you must be limited to business expenses.” This rules out a considerable proportion of the readers here.

          • Rob says:

            ….. which is why Curve Rewards pays you for spending at M&S, Cafe Rouge, House of Fraser ….

          • mark E says:

            When my teenage daughter goes on school trips abroad she has an emergency revolut card hidden inside the lining of her suitcase . I’ve not yet had to tell her about it.

          • Alan says:

            Haha love it!

        • lev441 says:

          Genghis – After the £200 cash withdrawal limit, anything is charged at 2%. I believe when I first signed up there was a higher limit of £500 for cash withdrawals

          • Genghis says:

            Thanks lev441. Is that what actually happens (as opposed to what is meant to happen)?

        • lev441 says:

          Couldn’t reply to your comment below, but I was charged the 2% last time around… But it was only on about 50p as it was a tad over £225 in total the last time I was away.

          • Genghis says:

            Thanks for your answer lev.441. I’ve only ever withdrawn up to the £200 limit.

  • Mikey says:

    I’m currently using my monzo, as forgot my Santander card (0% overseas), and seems to be working in Japan whereas supercard is being rejected everywhere!

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