Review of the new Plaza Premium Arrivals Lounge at Heathrow Airport Terminal 3

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This is my review of the new Plaza Premium Arrivals Lounge at London Heathrow Terminal 3.

This is part of our series of reviews of airport lounges across the UK. You see all of the reviews here.

The new Plaza Premium Arrivals Lounge at Heathrow T3 has been open for a little less than a month.  As neither Rob nor I had any plans to fly into Terminal 3, we asked Plaza Premium if they would arrange a tour for us.  This is my review of the Terminal 3 lounge – I also visited the fairly new arrivals lounge at Terminal 4 and that review will follow later this week.

Details of all of the Heathrow lounges run by Plaza Premium can be found on their website here.

Getting there

The Plaza Premium Arrivals Lounge at T3 is outside the terminal, opposite the bus stop.

To be honest it took me a while to find the lounge as there weren’t any signs inside the terminal. (I later learned that I should have followed the signs to the former Delta Arrivals Lounge which used to occupy this space as those signs had not been taken down yet).

Review Plaza Premium arrivals lounge Heathrow Terminal 3

The lounge is open from 5am until 2pm, the peak arrival times at T3.

I got there at 12pm and there was only one person in the lounge who left pretty soon after I arrived.

Review Plaza Premium arrivals lounge Heathrow Terminal 3

The lounge is quite small but with one sitting area, one ‘dining’ area and a separate small office it shouldn’t feel cramped.

Plaza Premium decided to keep the layout and some of the decorative features of the former Delta Arrivals lounge like the London themed wall decoration.

Review Plaza Premium arrivals lounge Heathrow Terminal 3

This is the main sitting area with a number of armchairs and a good selection of magazines and newspapers.

Review Plaza Premium arrivals lounge Heathrow Terminal 3

This is the office area with space and sockets for laptops.

Review Plaza Premium arrivals lounge Heathrow Terminal 3

There is further seating inside the drinks and snacks room. As the lounge closes at 2pm there is no hot food but a good selection of pastries, yoghurts and fruits.

Currently the lounge doesn’t have an alcohol license but they are in the process of getting one.

Review Plaza Premium arrivals lounge Heathrow Terminal 3

The coffee machine is at the other end of this room with more seats and a table.

Review Plaza Premium arrivals lounge Heathrow Terminal 3

There are 11 shower rooms in the lounge which is a good amount for this otherwise fairly small lounge.

Review Plaza Premium arrivals lounge Heathrow Terminal 3

How to get in

As Plaza Premium lounges are independent an airline ticket won’t get you in, unless your airline has made a special deal with the facility.  On the other hand you don’t need an airline ticket to use the lounge, although at the Terminal 2 arrivals lounge they will reportedly now ask to see a boarding pass.

Paying cash, a shower costs £15, 1 hour lounge access £25 (the current opening offer is £20) and two hours cost £35.  You can book yourself in via this page.

You CANNOT get in using Priority Pass (free with American Express Platinum or buy one here) or Lounge Club (two free passes when you get an American Express Gold).

However, American Express Platinum cardholders CAN get in by showing their Platinum card (NOT their Priority Pass card) at the desk.


The Plaza Premium arrivals lounge at Heathrow T3 is quite small but with 11 showers and a good breakfast selection it is a decent place to freshen up before heading to a meeting in the city.

If you want to pre-book the lounge for cash in advance, you can do so via the Plaza Premium website here.

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  1. I’m confused, you say “As the lounge closes at 2pm there is no hot food but a good selection of pastries, yoghurts and fruits.”

    But the website states “the lounge features a selection of chef prepared fresh food and wide range of beverage”

    • phatbear says:

      maybe the chef prepared the pastries?

    • They have a few small rolls, such as a fancy club sandwich. They are not on the buffet, though, but in the fridge on the lowest board wrapped in plastic foil. As hard to find as the lounge itself… The gentleman at the counter told me they have an average of 10 guests per day…

  2. Looks a bit disappointing for a Plaza Premium, seems like they didn’t have the usual budget? The T4 one is far nicer.

    • Tend to agree, having only seen the photos.

      • Received an email from PP advising T4 Arrivals lounge is now open.
        Used T2 Arrivals lounge at weekend around Dinner time and was served decent dinner.
        Saved me a trip to take-away after reaching home!

  3. I visited when it used to be the Air Canada arrivals lounge.

    A walk through the tunnel to T2 would get you a much more premium and less ‘plastic’ feel at the Plaza Premium arrivals lounge there – the shower rooms much more upmarket and the hot breakfast and coffees or pots of tea brought to your table by th staff.

    • I would def feel cheated if l walked into that plastic looking lounge. Far better to get to the T 2 one, Paul, as you say. Good idea. It’s a much classier styled one, albeit small, but very cosy and welcoming on a cold winters morning one time when we used it. fabulous hot cooked breakfast. Yes, and really nice table service.

  4. Looks like they just shoved a few armchairs in the Delta Lounge and stuck up a new sign at reception. Very down market for Plaza Premium.

  5. Nick Burch says:

    Did you try eating any of the pastries? When I went, there was a decent selection, but almost all of them were inedible! Either stale or cold or both…

    No hot foot at 9am when I visited last week either, and the coffee wasn’t very nice 🙁

  6. Sorry to jump the gun, but will be staying at the Premier Inn T4 tomorrow… will we be able to access the arrivals lounge without a boarding pass? (I have personal Plat Amex and the associated PP). And secondly, is it worthwhile? – We will need to get something to eat, and looks like we have a choice of the hotel restaurant, Costa or Cafe Nero?

    • Michael says:

      I’ve had no problem doing that a couple of times. Breakfast selection is decent (no pork products though) and the all day menu features a decent range including fish and chips and chicken tikka masala. Lovely lounge with classy feel and good food. One of the best PP lounges in the world for sure. @Rob I have a range of photos from the T4 lounge and food snaps from breakfast and dinner if you’re interested in them 🙂

      • Michael says:

        Sounds like it depends on how busy it is, I’ve used T4 twice in the past couple of weeks (last on Friday night) and no request for BP.

    • I was in the T4 last week and they asked to see our boarding passes.

    • The_real_a says:

      No, they need a same day boarding pass and have started checking. However I have often used the T2 lounge BEFORE my flight (T5) if I arrive early as i prefer it to galleries.

    • Thanks guys

  7. OT, I used my 2 gold Amex lounge passes at the Escape lounge at MAN T3 on Thursday afternoon. It wasn’t heaving but unless you got allocated a seat away from the windows it was blisteringly hot! Food choices were a bit more varied than BA (the cakes were very good), but not that impressive. The hot pies were all chicken and mushroom – my OH can’t abide mushrooms so was bitterly disappointed as he is very partial to pies! The wines were very much below par compared to BA offerings with one Tempranillo which didn’t originate from any noteworthy Spanish wine house, and. Sangiovese which I always find unpleasantly tart. I don’t think I’d use this lounge if I also had access to the BA lounge.

  8. I visited about 2 weeks ago around 9 am. I personally would not say the breakfast selection was great to be honest. I think is ok but not great.

    Maybe it has improved in the last 2 weeks, but when I was there there were approx. 3 croissants and 2 pain au chocolates. A plate with some cheese and ham, many biscuits and many cornflakes boxes.
    I did not try any pastries there, because they did not look that good.

  9. Translated: It’s a dump but because I (Anika) got a freebie tour (and will wish to avail of such hospitality in the future in more favourable sites), I feel obliged to write such a ‘conclusion’.

    • The_real_a says:

      But it’s better than nothing…

    • If you’ve got an Amex Plat (or Priority Pass soon) then you’re not paying real £ so I think the main point of the piece is to let you know it exists. At least you now jab an option if you want an arrivals facility in T3.

    • That’s a bit strong there. I do think it looks under par for Plaza Premium but the showers look okay and in reality the purpose of arrivals lounges is largely to “freshen up”. It doesn’t look like a dump.

        In fact the lounge is almost exactly as it was when it was Delta – and as Rob says if you have amex plat you have nothing to lose – and have the option of a decent shower a at least a cup of coffee.

        • Nick Burch says:

          Fair shower – I wouldn’t say decent as the water didn’t go as hot as I’d wanted on my visit, and there weren’t really quite enough places to put / hang your clothes…

          Coffee was pretty dreadful too, I’m glad I got in for free with my Amex Plat!

  10. OT – I’ll be arriving at T2 LHR by 7pm after a long flight – so my idea is to refresh a bit at the lounge using my free PP card and take a taxi an hour later. Is the PP arrival lounge easy to locate? Also, do they have some space where we can leave our 4 large bags while we get some food or drinks? The lounge is apparently small-ish according to some of the reviews.

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