Maximise your Avios, air miles and hotel points

Plaza Premium lounge NOW OPEN in Heathrow Terminal 5

Links on Head for Points may pay us an affiliate commission. A list of partners is here.

Word has it, although I haven’t seen any photographs yet, that the Plaza Premium lounge opened in Heathrow Terminal 5 yesterday afternoon.

This was odd timing, given that every travel journalist in London was down at Excel for World Travel Market, where Plaza Premium wasn’t even exhibiting.

I hope to get a few photos for tomorrow.  If you are there today, please send a couple of pics to rob at

It isn’t clear if it is accepting Priority Pass and Lounge Club already.   Some other Plaza Premium lounges at Heathrow have seen short delays before they were accepted.  However, you will definitely get in by showing an American Express Platinum charge card due to the global deal they have with Plaza Premium.

Plaza Premium lounge Heathrow Terminal 5

This is what the website has to say:

“In an ideal location overlooking the runway, Plaza Premium Lounge Terminal 5 Departures is the perfect setting for both business and leisure passengers.

The luxurious space is open to all travellers and features an abundance of comfortable seating away from the hustle and bustle of Terminal 5. The lounge boasts freshly prepared seasonal food, a fully serviced bar with a wide variety of drinks, unlimited high speed Wi-fi, shower facilities to refresh and reinvigorate before flying and international newspapers and magazines.  Experience a new way to travel at Plaza Premium Lounge, Terminal 5 Departures.

Level 2, Terminal 5 Departures, London Heathrow Airport (Next to Gate A7)

Opening Hours
05:00 – 22:00 daily”

Full details are on the Plaza Premium website here.

Comments (64)

  • Jon says:

    They are not accepting Priority Pass, just tried this afternoon.

    • Rob says:

      Boo! Looks like it is Amex Plat only then.

      • Alan says:

        At least a rare extra benefit for Plat! May check it out later this month en route to gate (gotta make use of First Wing entry initially!)

  • Keith says:

    OT as no bits. Any trick to adding Nectar card (comes up with error) as Membership Awards partner to get rid of points I can’t transfer anywhere?

    • the real harry1 says:

      no trick needed – if you don’t fancy doing it online, phone them & they’ll add it for you

      • Keith says:

        Thanks it won;t accept my nectar number though for some reason. Shows error like SPG (which needs zero’s)

        • Keith says:

          Ah you don’t need spaces and don’t need the 9826300 it has accepted it now

        • Liz says:

          If you’ve had a previous Amex card linked to your Nectar card CS needs to remove the link from the old card first then they can add it to your new card.

  • Michael says:

    Entered today and told it’s never going to accept priority pass just Amex platinum. Very quiet with a good bar.

    • Alan says:

      Interesting! Certainly a way of keep a cap on demand. Look forward to trying it out next month 🙂

    • Rob says:

      Plaza Premium has a history of not taking PP on Day 1 but finally coming round. However …. £40 cash on the door is 3x what PP would pay so there could be a strategy to get 30 cash guests over 90 PP guests ….

      I am meeting Mrs Song, the founders wife, on Wed so I can ask 🙂

      • the real harry1 says:

        you reckon Amex is paying much more than £15?

        • Rob says:

          I get a feeling the Amex deal will be a flat fee which covers cross-promotion etc. Why bother otherwise, given that Amex Plat has a Priority Pass and Amex is already paying Priority Pass less than £15?

  • Mark Donoghue says:

    Yes, great lounge, very friendly service, great food and bar, nice little workstations designed like a business class cubicle with desk, light, USB and power sockets. Got in with Amex Platinum (no sign of Priority Pass access yet); much needed in a terminal where the only alternative, if you’re not a One World Elite cardholder, is the cramped overcrowded corridor otherwise known as the Aspire Lounge 🙂

  • @mkcol says:

    Trying to book my mum into the Plaza Premium T5 lounge (she has no status, PP or Lounge Club type cards & is going traveller to Oslo) but cannot for the life of me see this lounge on their own website to book, can only see their other LHR lounges :-/

    • Rob says:

      Showers are not open yet and I get a feeling they are keeping it low key for a while. Official media launch is not for another 2-3 weeks.

    • John Lynch says:

      Book her into the Aspire Lounge, they are open and much more on the ball.

  • Graham Walsh says:

    Sitting in the new lounge now. Empty. About 10 people in here. They swiped my Amex and the receipt mentions 3 hours use.

  • John Lynch says:

    Amazing how it can be classed as open. I arrived to discover that the advertised showers were not available because they were still “under construction”. I asked for the manager, apparently there was no manager, nor was there any supervisor available. I won’t be using them again.