World in shock as BA’s improved economy food turn out to be quite good

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It is a now a week since British Airways launched its improved World Traveller long haul economy food offering.  I’m pleased to say that the response from Head for Points readers who have tried it so far is very positive.

(Here is my original article which outlines exactly what was changing.)

Here is what one reader got on the relatively short (7 hour) flight to Muscat last Friday, which he described as ‘definitely an improvement’:

First up (the bag only contained three pretzels, however!):

British Airways economy food

followed by a surprisingly decent main meal which – if plated – would not be far off some Club World meals I have had on British Airways:

British Airways economy food

with the sandwiches for a small 2nd meal nearer landing – again, this is not a lot different, apart from the missing scones, to what you would get in Club World (they don’t open the packet for you in Club World either ….):

British Airways economy food

Reader Neil flew to Las Vegas for the massive CES conference and told me:

“Food much improved.  We got the main meal of beef or chicken, then half way through the flight some popcorn and other snacks and then, unexpectedly, about an hour before landing a ‘folded pizza in a box’ with some other bits.  I have to confess, much better than I was expecting/dreading.”

There was also a positive article in The Sunday Times over the weekend, which is here but behind a paywall unfortunately, which was also very enthusiastic about the changes.

The next question is what happens with World Traveller Plus catering.  A revamp of the entire WTP ‘soft product’ (ie not the seat) is expected later in 2018.

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Comments

  1. Coincidentally I was also on the Muscat flight last Friday in WTP. Improvements were broadly the same.
    – Inclusion of pretzels with the first drink run
    – Main meal was served on the same tray with cheese/crackers, chocolate pot and a bottle of water, albeit with metal cutlery and an improved entree in a porcelain dish. Bread was served out of a basket rather than pre-wrapped as in WT (!).
    – Breakfast was the same sandwich and cereal bar combo.

    • Flight back in WTP on Sunday – will keep you posted on the ‘day’ changes. Will be interested to see how the changes are manifested from outstations.

      • Snap ! I was on that flight last Friday and fly back on Sunday too… but in economy (let’s hope the engines are in better shape ). I think perhaps we should swap seats going back so that you can get the full World Traveller experience !

        Enzo… if you’re reading apologies we got back late on the Tuesday night but glad you loved Salalah it’s an amazing place !

        • Are you working out there? What’s amazing? Isn’t it just mostly desert?

        • Haha Paul – I’ve spent my fair share of time in WT so will give your offer a miss :p. There seem to be a few avios seats open in WTP so see if you can grab yourself an upgrade. Give me a shout if you want access to the lounge in Muscat also. R

  2. Just flew to Cape Town in economy unfortunately. Unreferbished 747, Very Old uncomfortable seats with tiny screens that have the chessboard lines. Food very poor only one drink served prior to meal. Looking forward to CW on the return. Will use points for Qatar Airlines out of Mcr in future. Particularly when BA switch to “dynamic” pricing redemptions.

  3. I have to say I remain a loyal BA fan. Not everything is perfect or to my liking but overall I think they are good. The new T5 Gold check in and security is amazing. I find all the sledging of BA on HFP a bit sad – including the sarky headline for this article!!!

    • Flown BA economy recently?

      There is a BA internal video of Troy Warfield (now gone) discussing how he made a kid cry when he tried being cabin crew for the day because he had to enforce the ‘only one fun size Mars Bar per person or we are turning this plane around’ rule. He wasn’t sad about it, by the way.

      I would note that the editor of Business Traveller congratulated me on the headline yesterday as a good piece of writing.

      I would suggest that a quick run through Qatar Business, Emirates Business and Etihad Business (or even Aer Lingus or Iberia Business staying within IAG) may reset your expectations. And Norwegian Premium blows WTP – and Virgin PE – out of the water.

    • Chris L says:

      I’m sure HFP see it as part of their mission to hold BA management to account on some of the decisions they make – both to praise the positive and slate the negative. They have a platform to do this because BA know that many of the readers are frequent flyers who spend a lot of money with them. If we just sit back and let them take the flower out of the first class toilet without making them think twice we are doing ourselves a disservice and we are doing them a disservice.

      I want our national carrier to be the best in the world
      – it’s good for our economy and good for me as I use them. BA are at the top of the tree when it comes to safety but their service has stagnated while others have raced ahead. BA used to be the innovators, but now they are playing catch up. Let’s help them be a great airline again!

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