American Express Platinum closes its “UK Hotel Collection” of special deals

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• xcalx says:

  7 Feb7 February 11:18

  Totally OT I did a section75 claim due to a hotel closing down for 6 months to make repairs after hurricane Irma which affected our dates. The holiday company refused a refund . The CC company asked me to send the email from travel company informing us the hotel was closed until May 2019 then the CC company refunded our payment. 4 month has passed and now I have a letter from the travel company demanding the payment. First time using section 75 Is this really how it works that I am still on the hook for the payment.

  • xcalx says:

    7 Feb7 February 11:19

    2018

    • JAXBA says:

      7 Feb7 February 13:05

      Send their own email (about resort being closed) back to them. Cite non-delivery/availability of service. State your position is final, and let them work it out.

      If they try and send to small claims, or anything silly, then counter claim.

      Hopefully a light bulb will come on for them somewhere…

  • mark2 says:

    7 Feb7 February 13:10

    You say that the holiday company refused a refund, so you must have paid. So what are they demanding now?

    • xcalx says:

      7 Feb7 February 14:37

      The holiday company refused to refund so I contacted the the CC company who refunded our payment and gave them 45 days to counter they did not so the cc company are saying case closed holiday company say we still owe the money.

      • RussellH says:

        7 Feb7 February 16:27

        I am not quite clear what your situation is – you refer to a *hotel* being closed, but having paid a *holiday company*.

        Who was the the holiday company? Are they UK based?
        What is their status – agent for the hotel? Tour operator?
        Did you just book the Hotel with the holiday company? Or did you buy a package, including travel? If a package, did it include air travel?

        The law is complicated, but if you booked a package, then you most certainly should not have had to go down the S75 route!

      • xcalx says:

        8 Feb8 February 08:27

        The company was RCI I booked a seven night hotel only stay with them.

        I have just read the TCs and it looks like I will have to pay back the travel company

        11. Force Majeure
        Except where otherwise expressly stated in these booking conditions we will not be liable or pay
        you compensation if our contractual obligations to you are affected by any event which we or the
        supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These
        events can include, but are not limited to war, threat of war, civil strife, terrorist activity and its
        consequences or the threat of such activity, riot, the act of any government or other national or
        local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear
        disaster, volcanic and geological events, fire, chemical or biological disaster and adverse
        weather, sea, ice and river conditions and all similar events outside our or the supplier(s)’ control.
        Advice from the UK Foreign Office to avoid or leave a particular country may constitute Force
        Majeure. Without limitation, we will follow the advice given by the UK Foreign Office.
        12. Our Responsibility for Your Booking
        We have a duty to select the accommodation providers with reasonable skill and care. We have
        no liability to you for the actual provision of the accommodation, except in cases where it is
        proved that we have breached that duty and damage to you has been caused. Therefore,
        providing we have selected the provider with reasonable care and skill, we will have no liability to
        you for anything that happens at the accommodation or any acts or omissions of the provider or
        others.
        We also have no liability in the following situations:
        (i) where the accommodation cannot be provided as booked due to circumstances beyond our
        control or due to force majeure.
        (ii) where you incur any loss or damage that could not have been foreseen at the time of your
        booking, based on the information provided by you.
        (iii) where you incur any loss or damage that relates to any business activity.
        (iv) where any loss or damage relates to any services which do not form part of our contract with
        you.
        (v) where services or facilities do not form part of our agreement or where they are not advertised
        on our website. For example any excursion you book whilst away, or any service or facility
        which your accommodation supplier or any other supplier agrees to provide for you.
        If we are found liable to you on any basis, we limit the amount we have to pay you to a maximum
        of three times the cost of your accommodation. This limit does not apply to cases involving death
        or injury

  • Mr dee says:

    7 Feb7 February 21:05

    I can’t see how you will be made to pay for the unavailability of a resort you booked in a court

• Save East Coast Rewards says:

  7 Feb7 February 11:57

  Same old Virgin, always moaning. It’s the Virgin way to play the victim. Virgin Trains lost the west coast franchise in 2012 and continually said how First’s bid was not viable and after a lot of protesting ‘irregularities’ were found in the bidding process and Virgin were allowed to go on for a couple of years until the government sorted out the franchising process.

  Fast forward to 2018 and Virgin are still operating the west coast franchise and have just been awarded another direct award which will take them to 2020 without any competition in the franchising process. So because of their whining about how unfair things was they went from losing the franchise to having it handed to them on a plate for the next 8 years.

  Virgin are being very quiet about the failure of east coast though. They’ve left it to Stagecoach to be the front for that. Funnily enough they’re happy to claim the credit when VTEC were seeming to do well and also tried to make it appear they were responsible for the government ordered class 800 trains.

  • RussellH says:

    7 Feb7 February 16:31

    Fair enough to let Stagecoach take the rap for VTEC, since all Virgin do is own 10% in order to give the operation a Virgin name, which is thought to carry more kudos.

    TBH I have never had any difficulty in not feeling the slightest sympathy fro Brian Souter

• Alex W says:

  7 Feb7 February 12:04

  Sods. Not on any of our 5 Amexes.

• xcalx says:

  7 Feb7 February 12:24

  Same tactics (moaning) until they got there hands on the BMI slots.

• Duck Ling says:

  7 Feb7 February 13:07

  So WHHHYYYYYY did VS not put in a realistic bid to snap up the ex-BMI slots when they had the chance?

  Answer – they wanted them for next to nothing and let the deal slip through their fingers. And now they moan about BA’s domination.

  Pathetic.

  • Rob says:

    7 Feb7 February 14:21

    VS should have joined Star and Star should have jointly bought BMI. A once in a generation chance lost.

    • CV3V says:

      7 Feb7 February 17:33

      Many years ago there was a persistent rumour that VS would buy or team up with BMI, always thought it a shame it didn’t happen.

  • Michael Jennings says:

    7 Feb7 February 16:40

    This is like Three Mobile complaining and litigating endlessly about not having enough 4G spectrum. There was an auction held in 2012/13 and they could have bought a great deal more than they did, had they been willing to spend a little bit more money. EE and Vodafone ended up with more spectrum and better networks because they were willing to spend a bit more money. They now benefit from this, as they should.

• ANT says:

  7 Feb7 February 13:13

  Completely OT: we are flying into Doha this Saturday arriving at 0445 and departing at 1600. We have the options:
  Go to Marriott hotel where we have a room booked through the Qatar promotion or stay at the airport anduse the lounge and do the city tour. Asssume there will be availability,

  What do you suggest? Is it enough time to go to hotel, maybe use the pool and visit city or should we stick to lounge.

  Thanks

  • Leo says:

    7 Feb7 February 16:18

    The lounge isn’t worth 11 hours…..

  • CV3V says:

    7 Feb7 February 17:35

    If I am travelling onwards for that length of transfer i would prefer to just chill out rather than rush a city tour. I’d be doing the hotel and then the lounge.

  • John says:

    7 Feb7 February 17:40

    Will 0700-1400 coincide with night time for your body clock? If yes, go to hotel and sleep; if no, do city tour.

• Gavin says:

  7 Feb7 February 14:24

  Nice to see a pic of Cliveden, I proposed there to Mrs G

• Dave H says:

  7 Feb7 February 14:28

  OT:Amex Plat insurance.
  I have paid a deposit on a villa rental on my card some months ago, I have booked and paid for flights and car hire separately on my card, today I went to pay the villa balance to be told they no longer accept amex due to the changes in charges, anyone know where I will stand with the Plat Ins, I have just spent some time of chat and phone going backwards and forwards but can’t get an answer?

  • Genghis says:

    7 Feb7 February 15:03

    If are not given opportunity to pay on Amex, you’re covered.

    • Dave H says:

      7 Feb7 February 16:23

      Cheers, hopefully that is the case, what makes this slightly different is that the deposit was paid by amex and at the time I could have paid the full amount, but by the time the balance was due the firm no longer accepted amex

  • Canuck says:

    7 Feb7 February 16:11

    I understand it that you have to pay wholly with your Amex Plat. At least that’s what I was told when claiming for flights.

    • Dave H says:

      7 Feb7 February 16:24

      There is a clause that covers you if the trader does not accept Amex you can still be insured, hopefully that will apply in these circumstances

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