I have covered a few Iberia Plus promotions on Head for Points recently. This has led to a few emails asking exactly how you can transfer Avios points from Iberia Plus to British Airways Executive Club. The process has got even messier following security ‘improvements’ last year.
This article will act as a reference post and I can direct future queries to it!
The important thing to remember is that there is the ‘proper’ way to do this and there is the ‘fudge when Iberia’s IT goes down the toilet’ way. I will cover both here.
Here are a few things to remember before moving Avios points out of Iberia Plus:
Your Iberia Plus account must be 90 days old before you can move Avios points out of it
If you want to transfer INTO Iberia Plus, your Iberia account must also have earned at least 1 Avios point. The easiest way is to do a transfer from American Express Membership Rewards or credit a flight, car rental or hotel stay.
You can transfer your points back and forth, as many times as you like, for free
Transfers are instantaneous
There are two ways to do the transfer. You will often find that doing it from ba.com fails for technical reasons no-one can understand. You may have more success doing it from Iberia Plus. If that fails, there is also a Plan C!
New security measures
In 2017 Avios introduced improved security measures for people wanting to transfer Avios between their accounts.
The bottom line is that pretty much ALL of your personal data must now match. Email, date of birth, home address ….. the lot.
If you have combined Avios in the past but are now having problems, it is possible that your accounts do not have the same email address, or you moved house and forgot to update one of them.
There is also another issue. Because of the Spanish surname system, signing up for Iberia Plus involves you giving your ‘first name’, ‘last name’ and ‘second last name’. Your English surname should be ‘last name’. If you enter your middle name as ‘second last name’ then Iberia’s system treats it as part of your surname and cannot match it with your Avios or BA surname. This cannot be corrected online.
Go to ba.com and log-in via the top right of the screen
Go to the ‘Manage My Account’ section which is under the ‘Executive Club’ tab
Click on ‘Combine My Avios’ in the left hand margin
However, as I mentioned above, this often fails to work when you try to move Avios points out of Iberia. This forces you to plan B:
This is the one that proves tricky because it is hidden away!
Go to iberia.com and log-in by hovering over the ‘Iberia Plus’ box in the top right of the screen
Hover over ‘Iberia Plus’ again in the top-right corner and select ‘My Avios’ under the ‘My Profile’ menu
From the ‘My Avios’ page, click on ‘Buying or transferring Avios’
At the bottom of that page, headed ‘Buy, give away or transfer Avios’, you will see the line “Don’t forget you can combine your Avios with those of other customer loyalty programmes”. Click this text.
(Important: if your Iberia account has not been open for 90 days and has not earned at least 1 Avios point, you will NOT see this line of text because you are not yet able to transfer Avios. Instead, you will see this:
There is a blank space under the ‘Transfer’ box where the ‘combine’ link should be.)
You will now be on the ‘Combine My Avios’ page. Follow the instructions to send your points to avios.com or British Airways Executive Club.
And if that still fails to work:
However, using avios.com as an intermediary almost always works perfectly.
(Unless your avios.com account is a household account. Then you are stuffed!)
If you don’t have an avios.com account you will need to create one. Then, from inside avios.com using the ‘Combine My Avios’ option under ‘My Account’, do this:
Make a transfer from iberia.com into avios.com
Make a transfer from avios.com to ba.com
This WILL work (most of the time!) even when other options fail.
(Want to earn more Avios? Click here to visit our home page for the latest articles on earning and spending your Avios points and click here to see how to earn more Avios from current offers and promotions.)