British Airways call centres to remain in-house following staffing changes

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• Cate ⛱️ says:

  30 Mar30 March 09:56

  I suppose the knock on effects of the alleged Conrad changes will trickle down through the rest of Hilton’s brands. Hilton do appear to be taking a stance against customer’s ‘freebies’ this year don’t they.

  Would Diamond Hilton people change their allegiance to Marriott after the initial toy throwing; swelling Marriott’s exec lounge? Will Marriott watch what Hilton are doing and bring in their own version when the SPG/Marriott finalizes next year? Interesting times seem to be ahead of us.

  • Olly says:

    30 Mar30 March 10:51

    Looking at the Conrad Exec lounge headline in isolation as meaning the group are denying access to all the Honor members regardless of status is wrong. Looking at other hotels though, such as IHG or Pan Pacific in Singapore, you only get access if you pay for a club room or get upgraded to one which, because they are more pricey isn’t really a perk anyway. I have read quite a few Hilton brand hotel in the far east reviews on TA recently that have mentioned Gold are not getting access to the Exec lounge, only Diamond and that was regardless of room type reservations so I am keen to see how this pans out.
    I am yet to stay at a Marriott hotel since upgrading to Platinum to compare the two brands but if this Hilton change becomes worldwide and official I think the comments about Marriott getting Hilton’s customers will be prophetic. I have read that a lot of Marriott are older properties and perhaps lesser in quality but TBH I’ve been to a few Hilton hotels that have been in need of refurb but the room/suite upgrades and lounge access have compensated for older decor and furnishings.

• krys_k says:

  30 Mar30 March 10:53

  Stayed at the Conrad a year and a bit ago. Very disappointed. Aged rooms on the exec floor (although believe at the time they were renovating). Lights were manipulated via a physical and gaudy box that a 60s Bond villain would be proud of. Not a patch on NY Conrad which from memory didn’t have a lounge.

• Tom Holmes says:

  30 Mar30 March 11:06

  Conrad Singapore news is interesting. This is an approach you find from time to time in Starwood hotels which have a ‘Platinum’ lounge with reduced offerings and then a ‘real’ club lounge which requires booking a club room or suite instead. Sheraton Hong Kong springs to mind as an example (and unfortunately the Platinum lounge there is not well regarded, it’s basically just a couple of hotel rooms joined together!)

  On the Conrad Singapore generally I stayed there a couple of years back (pre-renovations) when I was focused on Hilton Honors rather than SPG. Wasn’t terribly impressed by the hotel or the stale-smelling suite I was given (that I had paid for, not a free upgrade) or being told I’d have to move from the suite I’d paid for if I wanted to check out after 12pm to a different ‘late checkout room’. Understand it may be slightly better now, but this is somewhat off topic from my general point.

• Roger says:

  30 Mar30 March 11:10

  OT- Can you have both Amex Platinum and Gold at the same time?
  Obviously you do not expect bonus but would the MR accounts be a single merged account in such scenario?

  • The_real_a says:

    30 Mar30 March 11:46

    I cannot think of why you would want to do this… but i have the platinum charge and a MR platinum credit card merged into one MR account (previously they were seperate)

    • Roger says:

      30 Mar30 March 11:58

      Which is this platinum credit card?
      One which was exclusive to monseysupermarket?

      • the_real_a says:

        30 Mar30 March 19:34

        Yes that’s the one. At the time there was some enhanced points promotion and since its free i took it out. I just use it for AMEX offers otherwise it lives in a drawer.

  • Rob says:

    30 Mar30 March 12:10

    Yes, you can have both. Same MR account.

• Andrew says:

  30 Mar30 March 11:49

  OT If you qualify for BA silver on the outbound and return before the tier points credit, are you able to get into the lounge? I’m guessing not thinking of the practicalities of it but thought I might as well check!

  • Genghis says:

    30 Mar30 March 11:54

    Even when you get the required TPs it takes a day or so for status to update.

  • roberto says:

    30 Mar30 March 16:26

    Ask..
    Be prepared for a knock back but in reality you may get in.. I got into the Flounge at LHR recently by doing just that.. Was about 12hours after my last flight to get to gold. The tier points hit 36 hours later..

• Roger says:

  30 Mar30 March 11:52

  OT- Marriott rewards

  I am 60 points away from travel package.
  Any quick option to get these points easily?

  • Rob says:

    30 Mar30 March 12:08

    Ring and ask nicely – seriously

• Kathy says:

  30 Mar30 March 12:32

  I have been toying with the idea of getting my IHG platinum status matched to Hilton diamond before it expires and maybe picking a Hilton with an exec lounge on my next trip (not entirely sure where I’m going to go yet though!). Not sure if it’s really worth it for a twice-a-year at most leisure traveller who normally doesn’t spend much time in the hotel though!

  • John says:

    30 Mar30 March 14:41

    I thought IHG Platinum would match to Hilton Gold, though you may get lucky.

    • S879 says:

      30 Mar30 March 15:10

      I got IHG Platinum matched to Hilton Diamond twice

  • Tracy says:

    30 Mar30 March 15:47

    My OH got platinum matched to diamond last summer..

• Rob says:

  30 Mar30 March 13:02

  Cash at 1.2p per point

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