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Why you shouldn’t appeal your British Airways compensation!

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A friend of mine recently flew British Airways First Class.  After a litany of issues, including BA only loading one fish plate for a cabin of nine people and only loading one bottle of a particular wine, he wrote to complain.

10,000 Avios was offered.  He felt that was not suitable and wrote back to say so.  This is what happened (note that the person is BA Gold):

Apparently he can have the 10,000 Avios back if, at any point in the next 12 months, he changes his mind and decides that it is suitable compensation.

PS.  I have, in the past, received a written complaint from BA for referring to Avios as ‘Avios points’, which apparently they are not.  It seems no-one told the app development team.

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Comments (159)

  • Tilly says:

    OT – seen BA have up to 40% off sale on CW/CE holidays until Monday. Any good?

  • Andrew says:

    Many years ago on BA flight to Manchester, I left a brand new and expensive book on the aircraft. When I returned home I called the BA office in Manchester and spoke to someone who confirmed it was in their offices in Manchester. The following day I called again to confirm BA s postal address so I could send a padded envelope . The response was “what book ” ? I wrote to BA customer services to report the theft of my book from their offices and received a very sharp response advising that BA do not employ thieves and the matter was closed !

    • Zild says:

      Back in my early days of flying I received an upgrade to business class on Air France. I left the last chapter of my book to read on the connecting flight to LHR, but accidentally left the book in one of the numerous extra business class storage holes when transferring. Had to buy the whole book again just to read the last chapter, but I just think of it as a very cheap upgrade to business class!

  • Zild says:

    On first reading that screenshot I thought BA had stripped the customer of his tier points in a fit of rage! 😀

  • Graham Walsh says:

    Flying LHR to DUB with Aer Lingus a few year ago, I left my Surface Laptop in the back of the seat. I also moved seats to an exit row too. Arrived at customer offices about 1hr after landing and I got a phone call as I was walking in. It was Aer Lingus asking my name and did I leave my laptop on board. Thankfully I was able to collect it from them the following day when heading home. £0 cost.

    A colleague left his laptop at OSL airport when going through security. I picked it up for him the following day at the airport lost property and had to pay around £15 for collecting it.