A friend of mine recently flew British Airways First Class. After a litany of issues, including BA only loading one fish plate for a cabin of nine people and only loading one bottle of a particular wine, he wrote to complain.
10,000 Avios was offered. He felt that was not suitable and wrote back to say so. This is what happened (note that the person is BA Gold):
Apparently he can have the 10,000 Avios back if, at any point in the next 12 months, he changes his mind and decides that it is suitable compensation.
PS. I have, in the past, received a written complaint from BA for referring to Avios as ‘Avios points’, which apparently they are not. It seems no-one told the app development team.
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