It seems that British Airways is willing to refund non-refundable flights booked during the data breach period, as well as BA Holidays purchases.
They are also willing to refund your out of pocket expenses, such as pre-booked hotels.
A reader who wished to cancel a non-refundable booking sent me copies of his correspondence with BA this week. It resulted in a full settlement of everything he requested, including incidental costs AND interest on the money he paid, at the standard County Court-imposed rate of 8%.
This particular reader relied on The Consumer Rights Act 2015, Chapter 4, section 49(1) which states that ‘all services must be performed with reasonable care and skill’.
If you accept that British Airways has clearly breached this obligation, the underlying purchase contract for your flight or holiday would be void and you could request a full refund.
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