How long does it take British Airways, Virgin Atlantic and Lufthansa to refund a cancelled flight?
Over the last few weeks I have had to cancel seven long-haul redemptions, racking up over £250 in cancellation fees.
Four were booked via British Airways with Avios, one with Virgin Flying Club miles and two with Lufthansa Miles & More miles.
British Airways did an excellent job processing all the refunds. Not all of the flights could be automatically cancelled online, but however it was done I always had the money back on my credit card within three days.
Lufthansa is not as good. One refund hit after around 9 days. I am still waiting on the second, with tomorrow being Day 7 since I cancelled. The cancellation system is also a little odd – you must call and you must pay the cancellation fee separately before they will process the refund.
Virgin Atlantic has been poor. 10 days after my cancellation, I haven’t seen my money yet. I also had to call to cancel as it was a Delta flight (BA lets you cancel partner redemptions online).
In all seven cases, my miles were returned very quickly. It’s ‘only’ the money – £300+ each time – that often drags on. Well done to BA for getting this right.
How to earn Avios from UK credit cards (January 2021)
As a reminder, there are various ways of earning Avios from UK credit cards. Many cards also have generous sign-up bonuses!
There are two official British Airways American Express cards:
You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points, such as:
Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.
If you have a small business, we especially recommend Capital On Cap’s Visa card which comes with a generous bonus worth 10,500 Avios:
(Want to earn more Avios? Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)