How long does it take British Airways, Virgin Atlantic and Lufthansa to refund a cancelled flight?

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How long does it take British Airways, Virgin Atlantic and Lufthansa to refund a cancelled flight?

Over the last few weeks I have had to cancel seven long-haul redemptions, racking up over £250 in cancellation fees.

Four were booked via British Airways with Avios, one with Virgin Flying Club miles and two with Lufthansa Miles & More miles.

British Airways did an excellent job processing all the refunds.  Not all of the flights could be automatically cancelled online, but however it was done I always had the money back on my credit card within three days.

How long does it take British Airways to refund a flight?

Lufthansa is not as good.  One refund hit after around 9 days.  I am still waiting on the second, with tomorrow being Day 7 since I cancelled.  The cancellation system is also a little odd – you must call and you must pay the cancellation fee separately before they will process the refund.

Virgin Atlantic has been poor.  10 days after my cancellation, I haven’t seen my money yet.  I also had to call to cancel as it was a Delta flight (BA lets you cancel partner redemptions online).

In all seven cases, my miles were returned very quickly.  It’s ‘only’ the money – £300+ each time – that often drags on.  Well done to BA for getting this right.

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