How long does it take British Airways, Virgin Atlantic and Lufthansa to refund a cancelled flight?
Over the last few weeks I have had to cancel seven long-haul redemptions, racking up over £250 in cancellation fees.
Four were booked via British Airways with Avios, one with Virgin Flying Club miles and two with Lufthansa Miles & More miles.
British Airways did an excellent job processing all the refunds. Not all of the flights could be automatically cancelled online, but however it was done I always had the money back on my credit card within three days.
Lufthansa is not as good. One refund hit after around 9 days. I am still waiting on the second, with tomorrow being Day 7 since I cancelled. The cancellation system is also a little odd – you must call and you must pay the cancellation fee separately before they will process the refund.
Virgin Atlantic has been poor. 10 days after my cancellation, I haven’t seen my money yet. I also had to call to cancel as it was a Delta flight (BA lets you cancel partner redemptions online).
In all seven cases, my miles were returned very quickly. It’s ‘only’ the money – £300+ each time – that often drags on. Well done to BA for getting this right.
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