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Why you should now be wary about visiting the Plaza Premium lounge in Terminal 5

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Regular readers will know that I am very fond of the new Plaza Premium Lounge in Heathrow Terminal 5.   See my article here for example.

Even though I have British Airways status, I still pop in here if travelling through Terminal 5 on my own because it is less crowded than the BA Galleries and the food is better.  The only thing that is poor is the newspaper and magazine selection.

The reason the lounge has always been quiet – the record number of guests ever spotted by myself or any HFP reader was 20 – is that it did not accept Priority Pass or Lounge Club cards.  Look at the second photo below for an example of how busy it used to be.

Plaza Premium Heathrow Terminal 5 overcrowding

The only way to get in is:

for cash (book via LoungeBuddy here or book direct here) or

by flashing an American Express Platinum Card or

by flashing a DragonPass lounge access card

Since DragonPass cards have historically been rare in the UK, they were not responsible for a lot of business.  That all changed a couple of weeks ago when NatWest / RBS Black switched from Priority Pass to DragonPass for its lounge access partnerI wrote about that here.

Plaza Premium Heathrow Terminal 5

The big problem is that the covering letter sent out to NatWest and RBS account holders with their DragonPass specifically mentioned Plaza Premium Heathrow Terminal 5 access.   It says:

“Unlimited access to over 1,000 airport lounges worldwide – this includes our flagship Plaza Premium lounge in Heathrow Terminal 5 which replaces the Aspire lounge currently available in this location”

Since then, according to many Head for Points reader reports, the place has become a bit of a scrum.  The ultimate insult came from a reader who said it was ‘nearly as bad as the Club Aspire lounge’ at the other end of Terminal 5.

So, be warned.  It looks I may end up back in Galleries First after all.

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Comments

  1. OT – bit of a random question I know, but I wondered what the food was like in BA Club World? Flying to Tampa in December in CW for the first time using Amex 2 for 1. I’m vegetarian, so normally order a vegetarian meal before I fly, but they generally end up being pretty crappy and worse than the vegetarian offering on the plane. Was thinking of not booking a meal in advance on the plane. I know it is a slight risk, but am kind of assuming that being in CW it shouldn’t be too much of an issue? Or is this completely wrong to assume?

  2. Better than GF? I thought you were saying it was better than GC, which isn’t hard. Then again GF now is like GC food five years ago. It definitely is more slop than food…

  3. I guess you feel the same about Lounge cardholders as I, earned Hilton Diamond for life, feel about the “status matched” cluttering up Hilton Executive lounges. 🙂

  4. I was in there 3 months ago unfortunately at food change over time so had to wait for a while to get any food but it was a great fresh selection when it came.

    We managed to get a nice spacious spot for the family of 4 and it wasnt too busy, nobody at the bar 5pm on a friday is great.

    I’m there again on the 25th so i’ll see if it has changed

  5. dean stannard says:

    They enforce the admission rules with zeal. I got turned away with a Amex Centurion Card as it was for Platinum only

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