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Why you should now be wary about visiting the Plaza Premium lounge in Terminal 5

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Regular readers will know that I am very fond of the new Plaza Premium Lounge in Heathrow Terminal 5.   See my article here for example.

Even though I have British Airways status, I still pop in here if travelling through Terminal 5 on my own because it is less crowded than the BA Galleries and the food is better.  The only thing that is poor is the newspaper and magazine selection.

The reason the lounge has always been quiet – the record number of guests ever spotted by myself or any HfP reader was 20 – is that it did not accept Priority Pass or Lounge Club cards.  Look at the second photo below for an example of how busy it used to be.

Plaza Premium Heathrow Terminal 5 overcrowding

The only way to get in is:

for cash (you can book direct here) or

by flashing an American Express Platinum Card or

by flashing a DragonPass lounge access card

Since DragonPass cards have historically been rare in the UK, they were not responsible for a lot of business.  That all changed a couple of weeks ago when NatWest / RBS Black switched from Priority Pass to DragonPass for its lounge access partnerI wrote about that here.

Plaza Premium Heathrow Terminal 5

The big problem is that the covering letter sent out to NatWest and RBS account holders with their DragonPass specifically mentioned Plaza Premium Heathrow Terminal 5 access.   It says:

“Unlimited access to over 1,000 airport lounges worldwide – this includes our flagship Plaza Premium lounge in Heathrow Terminal 5 which replaces the Aspire lounge currently available in this location”

Since then, according to many Head for Points reader reports, the place has become a bit of a scrum.  The ultimate insult came from a reader who said it was ‘nearly as bad as the Club Aspire lounge’ at the other end of Terminal 5.

So, be warned.  It looks I may end up back in Galleries First after all.


How to earn Avios points from UK credit cards

How to earn Avios from UK credit cards (May 2022)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards. You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

25,000 Avios for signing up and an upgrade voucher for spending £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

5,000 Avios for signing up and an upgrade voucher for spending £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways BA Premium Plus American Express Amex credit card

British Airways American Express Premium Plus

25,000 Avios and the UK’s most valuable card perk – the 2-4-1 voucher Read our full review

British Airways BA Amex American Express card

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £12,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points.

The Platinum Card has doubled its sign-up bonus to 60,000 Membership Rewards points, which convert to 60,000 Avios, if you apply by 1st June 2022.

American Express Amex Gold

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Platinum card Amex

The Platinum Card from American Express

60,000 points (SPECIAL OFFER) and an unbeatable set of travel benefits – for a fee Read our full review

Run your own business?

We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,000 Avios.

Capital on Tap Visa card

Capital On Tap Business Rewards Visa

10,500 points bonus – the most generous Avios Visa for a limited company Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.

British Airways Accelerating Business American Express card

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

Amex Platinum Business American Express

American Express Business Platinum

40,000 points sign-up bonus and a long list of travel benefits Read our full review

American Express Business Gold

20,000 points sign-up bonus and free for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

(Want to earn more Avios?  Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)

Comments (53)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • dean stannard says:

    They enforce the admission rules with zeal. I got turned away with a Amex Centurion Card as it was for Platinum only

    • Rob says:

      Really? Did they get their big book of eligible cards out?

      • dean stannard says:

        Sadly not. Just a fairly brief “Platinum only” I smiled and turned my heel – rejected

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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