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Why you should now be wary about visiting the Plaza Premium lounge in Terminal 5

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Regular readers will know that I am very fond of the new Plaza Premium Lounge in Heathrow Terminal 5.   See my article here for example.

Even though I have British Airways status, I still pop in here if travelling through Terminal 5 on my own because it is less crowded than the BA Galleries and the food is better.  The only thing that is poor is the newspaper and magazine selection.

The reason the lounge has always been quiet – the record number of guests ever spotted by myself or any HfP reader was 20 – is that it did not accept Priority Pass or Lounge Club cards.  Look at the second photo below for an example of how busy it used to be.

Plaza Premium Heathrow Terminal 5 overcrowding

The only way to get in is:

for cash (you can book direct here) or

by flashing an American Express Platinum Card or

by flashing a DragonPass lounge access card

Since DragonPass cards have historically been rare in the UK, they were not responsible for a lot of business.  That all changed a couple of weeks ago when NatWest / RBS Black switched from Priority Pass to DragonPass for its lounge access partnerI wrote about that here.

Plaza Premium Heathrow Terminal 5

The big problem is that the covering letter sent out to NatWest and RBS account holders with their DragonPass specifically mentioned Plaza Premium Heathrow Terminal 5 access.   It says:

“Unlimited access to over 1,000 airport lounges worldwide – this includes our flagship Plaza Premium lounge in Heathrow Terminal 5 which replaces the Aspire lounge currently available in this location”

Since then, according to many Head for Points reader reports, the place has become a bit of a scrum.  The ultimate insult came from a reader who said it was ‘nearly as bad as the Club Aspire lounge’ at the other end of Terminal 5.

So, be warned.  It looks I may end up back in Galleries First after all.


how to earn avios from credit cards

How to earn Avios from UK credit cards (June 2021)

As a reminder, there are various ways of earning Avios from UK credit cards.  Many cards also have generous sign-up bonuses!

There are two official British Airways American Express cards:

British Airways American Express card

British Airways American Express

5,000 Avios for signing up, no annual fee and a companion voucher for spending £20,000 Read our full review

BA Premium Plus American Express card BAPP

British Airways American Express Premium Plus

25,000 Avios and the UK’s most valuable credit card perk – the 2-4-1 companion voucher Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points, such as:

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Platinum card Amex

The Platinum Card from American Express

30,000 points and an unbeatable set of travel benefits – for a fee Read our full review

We also recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card:

Capital On Tap Business Rewards Visa

The most generous Avios Visa or Mastercard for a limited company Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

(Want to earn more Avios?  Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)

Comments (53)

  • dean stannard says:

    They enforce the admission rules with zeal. I got turned away with a Amex Centurion Card as it was for Platinum only

    • Rob says:

      Really? Did they get their big book of eligible cards out?

      • dean stannard says:

        Sadly not. Just a fairly brief “Platinum only” I smiled and turned my heel – rejected

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