New CAA guidance given to airlines on dealing with hidden disabilities

Links on Head for Points may pay us an affiliate commission. A list of partners is here.

The Civil Aviation Authority issued new instructions to UK airlines yesterday on how they should treat passengers with ‘hidden disabilities’, including the deaf and blind.

The new guidance requires airlines to:

Have a clear and accessible pre-notification system in place allowing passengers to request special assistance at the point of booking

Share information about a passenger’s assistance needs within their own organisation and with the airport and ground handling agents 

Civil Aviation Authority hidden disabilities

Ensure a passenger with a hidden disability is seated with a travelling companion at no extra cost

Invest in quality training for staff so hidden disabilities can be identified and passengers assisted accordingly

Ensure passengers with hidden disabilities are looked after in the event of flight delays and cancellations

If you want to know more, the full CAA guidance can be found here.

An attractive British Airways Gatwick to Barcelona fare for 80 Executive Club tier points
I watch some airport fire fighter training in action!

Click here to join the 15,000 people on our email list and receive the latest Avios, miles and points news by 6am.

Amazon ad
About Head for Points

We help business and leisure travellers maximise their Avios, frequent flyer miles and hotel loyalty points. Visit every day for three new articles or sign up for our FREE emails via this page or the box to your right.


  1. O/T: I’m having a mental blank and could do with your advice. I have to spend my 90000 Iberia points soon and am trying to work out the best way to get myself and the family to Malta. In an ideal world I will book the lot on Iberia but if there is split availability across iberia/Avios/ BA sites am I able to book flights in other family members names without being on the same booking. To complicate the issue further I have a Lloyd’s upgrade voucher which expires soon which I want to use as well. We are 2 adults, 2children and a baby.
    My brain hurts from thinking about this!

    • Shoestring says:

      Just use the IB points

    • I thought they all shared the same availability (in theory?). Also you would need to check if can use avios from your Iberia account or if you would have to move them to BA first (with the associated complications. Are you planning to have the 2 adults in CE and the kids in ET or are there plenty of CE redemption seats?

      • The flights are for next years October half term so am not sure about how many CE seats will be released. Although I would love to put the kids in economy they are still a little too young. If it’s the same availability throughout Iberia/ba/Avios then that answers probably the main issue.
        I was thinking that I could book all of us outbound with Iberia ,myself with the baby and one child with Iberia and then the wife and one child back with the lloyds voucher.
        With the lloyds voucher do I have to be a one if the upgrades if it was from my account?

        • You’ll have to be very fast to bag 4 CE seats for a half term holiday. You’re also further risking them being taken by someone else if you wait to call to use the Lloyds voucher. If you need to use the avios/vouchers for a particular date I would suggest having a couple of back up destinations in mind.

Please click here to read our data protection policy before submitting your comment.