The Civil Aviation Authority issued new instructions to UK airlines yesterday on how they should treat passengers with ‘hidden disabilities’, including the deaf and blind.
The new guidance requires airlines to:
Have a clear and accessible pre-notification system in place allowing passengers to request special assistance at the point of booking
Share information about a passenger’s assistance needs within their own organisation and with the airport and ground handling agents
Ensure a passenger with a hidden disability is seated with a travelling companion at no extra cost
Invest in quality training for staff so hidden disabilities can be identified and passengers assisted accordingly
Ensure passengers with hidden disabilities are looked after in the event of flight delays and cancellations
If you want to know more, the full CAA guidance can be found here.