Maximise your Avios, air miles and hotel points

New CAA guidance given to airlines on dealing with hidden disabilities

Links on Head for Points may pay us an affiliate commission. A list of partners is here.

The Civil Aviation Authority issued new instructions to UK airlines yesterday on how they should treat passengers with ‘hidden disabilities’, including the deaf and blind.

The new guidance requires airlines to:

Have a clear and accessible pre-notification system in place allowing passengers to request special assistance at the point of booking

Share information about a passenger’s assistance needs within their own organisation and with the airport and ground handling agents 

Civil Aviation Authority hidden disabilities

Ensure a passenger with a hidden disability is seated with a travelling companion at no extra cost

Invest in quality training for staff so hidden disabilities can be identified and passengers assisted accordingly

Ensure passengers with hidden disabilities are looked after in the event of flight delays and cancellations

If you want to know more, the full CAA guidance can be found here.

Comments (144)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • JohnW says:

    O/T: I’m very nearly at my £50k Curve annual limit. Has anyone had any success in accidentally ‘losing’ their Curve card and it then being replaced with a new one where you can start afresh on another £50k?

    Or is my only option to get a Curve card for my wife and getting a new allowance that way?

    • Shoestring says:

      yes, I think so from memory

      • JohnW says:

        Nice one, thanks Harry.

        Will give it a go and report back…

        • rams1981 says:

          losing it doesn’t work. Wife best way to go

        • Axel says:

          How about upgrading to Black from Blue does that reset the spend?

        • Genghis says:

          Losing doesn’t work. Been there, tried that.
          @Axel that doesn’t work either as I know someone who tried recently.
          Though full change from the “pre-paid” to debit did.

    • KevMc says:

      Losing it worked for me, but not for Mrs Mc.

      I assume I was the anomaly, although I only tried it following a suggestion by someone in the comments section a few months ago, so I guess that is at least 2 successful resets.

      I am assuming the best (and possibly only option) in future is going to be to sign up to their new card when they launch next month, which will include a monthly/annual fee. If this fee is small enough, I will be looking to upgrade Mrs Mc immediately, and myself once my £50k limit is reached again.

  • Prune says:

    O/T: I’m having a mental blank and could do with your advice. I have to spend my 90000 Iberia points soon and am trying to work out the best way to get myself and the family to Malta. In an ideal world I will book the lot on Iberia but if there is split availability across iberia/Avios/ BA sites am I able to book flights in other family members names without being on the same booking. To complicate the issue further I have a Lloyd’s upgrade voucher which expires soon which I want to use as well. We are 2 adults, 2children and a baby.
    My brain hurts from thinking about this!

    • Shoestring says:

      Just use the IB points

    • Anna says:

      I thought they all shared the same availability (in theory?). Also you would need to check if can use avios from your Iberia account or if you would have to move them to BA first (with the associated complications. Are you planning to have the 2 adults in CE and the kids in ET or are there plenty of CE redemption seats?

      • Prune says:

        The flights are for next years October half term so am not sure about how many CE seats will be released. Although I would love to put the kids in economy they are still a little too young. If it’s the same availability throughout Iberia/ba/Avios then that answers probably the main issue.
        I was thinking that I could book all of us outbound with Iberia ,myself with the baby and one child with Iberia and then the wife and one child back with the lloyds voucher.
        With the lloyds voucher do I have to be a one if the upgrades if it was from my account?

        • Anna says:

          You’ll have to be very fast to bag 4 CE seats for a half term holiday. You’re also further risking them being taken by someone else if you wait to call to use the Lloyds voucher. If you need to use the avios/vouchers for a particular date I would suggest having a couple of back up destinations in mind.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.