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Changes to how Iberia flights operate at Heathrow Terminal 5

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From Thursday, there are changes to how Iberia flights are handled at Heathrow Terminal 5.

Because Terminal 5 was built exclusively for British Airways, the IT systems were not designed to handle other traffic.  This meant that the Iberia services to Madrid were given BA flight numbers and, behind the scenes, treated as BA services.

Iberia flight changes at heathrow terminal 5

This all changes on Thursday.  From this date, the Iberia flights from Terminal 5 will have their own check-in desks in Zone E.  The flights will no longer carry BA flight numbers and the Iberia check-in system will be used.  There is a dedicated group of BA check-in staff who have been cross-trained to work here.

Premium BAEC members can no longer check-in for Iberia flights at the Business Class desks in Zone H or the First Wing.  Gold card holders without checked luggage and with an online boarding pass may still use the First Wing security lane, and of course any Gold member with luggage can check it in at Zone E and then clear security via the First Wing.

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