British Airways sending legal letters to people requesting compensation for the data breach

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• MDA says:

  15 Nov15 November 07:11

  OT: Does using the curve card nullify a section 75 claim? (as your essentially using a debit rather than a credit card) or do you have to claim with both Curve and then the underlining CC company (but that is risky since Curve transaction might not be looked upon the same as if you purchased directly with a retailer using your card – lawyers are welcome to answer!)

  Are Amex charge cards (not credit cards) transactions eligible for section 75 claims? (I’m sure the answer is yes but I wanted to make sure before buying an appliance)

  • Anna says:

    15 Nov15 November 07:15

    I’ve refrained from asking so far but shouldn’t the Curve “announcement” be happening around now?!

    • MDA says:

      15 Nov15 November 07:16

      Mid-end of Nov.. but I really wish to know consumer rights using Curve – especially if it involves dedicated spend on the card and no rights!

    • Genghis says:

      15 Nov15 November 07:17

      It has been announced for some. Looks like it’ll be beta only for selected users.

      • Zana711 says:

        15 Nov15 November 08:44

        A bit disappointed at not being picked as a beta user. I’m almost at my £50,000 limit and would happily move to a paid version so I can access a higher limit.

  • Genghis says:

    15 Nov15 November 07:16

    1) yes. I guess there could maybe be S75 so far as Curve fail to deliver but the underlying does not have to put things right if something goes wrong with the end retailer.
    2) no. But Amex operate their own scheme on basically equal terms.

    • MDA says:

      15 Nov15 November 07:23

      Thanks Genghis btw (OT) how does one get an avatar?

    • Shoestring says:

      15 Nov15 November 07:28

      I don’t think S75 applies at all. Curve is not a credit card. The underlying card is not being used to purchase the item.

      There’s no S75 protection.

      You’d have to ask Curve to do a chargeback.

  • Paul says:

    15 Nov15 November 07:28

    You wouldn’t have Section 75 rights as there isn’t a debtor-creditor-supplier agreement as you’ve added Curve in the middle as a intermediary. You’d have chargeback rights

  • Alan says:

    15 Nov15 November 14:14

    It does, no S75 with Curve – just chargeback ability. Same as if you pay via PayPal you are reliant on their protections.

• Claire says:

  15 Nov15 November 07:29

  Iberia… the original T&Cs only said the points had to be redeemed, not redeemed within Iberia. And then they alllwed transfers. So I transferred mine to BA and then redeemed them (Hawaii with AA, and a part-pay IAD with BA). I’ve got 20k remaining and I fully intend to use them up before this week in line with the terms. If the Iberia website had worked I’d have considered using them there instead but it was utter pants.

  • marcw says:

    15 Nov15 November 09:23

    Programs are still independent. If IbPlus says Avios need to be used/redeemed, it is understandable to say it is within IbPlus, especially when transfer to BA is not considered “use”.

    • Londoner says:

      15 Nov15 November 09:30

      Agreed. It’s separate programs with the same “currency”. They clearly stated that transferring didn’t count as redemption, so you are breaching the terms.
      Will be interesting to see what happens come 2nd of December.

      • marcw says:

        15 Nov15 November 11:02

        I don’t know why everyone is assuming Dec 2. The redemption deadline is actually November 30 (Avios need to be redeemed BEFORE December 1).

• Liz says:

  15 Nov15 November 07:41

  OT: Does anyone know if you have a Gold Supp Card on a Plat Account if the gold card earns double pts for booking flights? I suspect not – but just want to check as I need to book some easyJet flights today and have a choice of cards to put the spend on.

  • Alan says:

    15 Nov15 November 14:15

    No it’s still just tied to the Plat account and its poorer earning structure.

• Scallder says:

  15 Nov15 November 07:44

  OT a few people have been asking Bout Amex travel charges posting after the end date of the spend £600 get £200 back. Whilst this is not that specific offer I had one for Caffe Nero (8% back if spent over £5). I used that on the penultimate day of the offer and the charge didn’t hit my card for 3 days and I still got the money off for the offer.

  Obviously mine had a much lower value at stake but I would like to hope that the Amex offers would all work im the same way…

  • Louie says:

    15 Nov15 November 07:57

    I was typing my post at the same time as you it seems. Good to know it worked out for you.

• Anna says:

  15 Nov15 November 07:56

  I’m a bit fed up with Amex too. The 500 bonus avios still haven’t posted on 2 out of 3 cards and now there’s a warning note on the accounts saying the offer is about to expire! Something has clearly gone wrong and I’m convinced I’m going to have to chase it up before I get the points.

  • Louie says:

    15 Nov15 November 08:02

    I’m in that position too. Dealing with Amex is getting more tiresome.

    First time I’d used the Amex Travel website. Absolutely dreadful. My preferred hotel was over a third more expensive through Amex than any other site I looked at. Then the second choice was repeatedly available until you clicked through to pay, when suddenly the room had gone and only more expensive ones were available. Bait and switch alive and well. And the website appears to have been designed by a four year old circa 1995.

    • Leo says:

      15 Nov15 November 08:09

      Similarly every flight I looked at on Amex travel was more expensive than elsewhere. Basic BA fares to Florence were easily £60 more expensive than booking direct. I’ve let the £200 off £600 offer expire. Couldn’t find a use.

  • Liz says:

    15 Nov15 November 08:25

    I was told on chat and phone to wait till 90 days after 30/11 for the 500 Avios offer which is 4.5 mths after the transaction was done. Now finding that SPG offers are not triggering the emails either. Although 2 Heathspan credits have appeared but the Superdrug and WH Smith credits not appearing yet. Could be a long wait to get the credits back. Certainly lots of glitches on their system. Doesn’t bode well for a smooth Small Shop!

• James says:

  15 Nov15 November 07:56

  Decided to play the game fairly and spent up with Iberia. Some fantastic value. 2x TLV-LHR booked on Iberia £100tax – over on BA, over £300tax for the same flight! Some cracking hotel redemptions too…

  • Simon says:

    15 Nov15 November 08:02

    Me too. Business class flights booked, which I needed anyway. Stress free, at least for 1/12. Flights Heathrow to Madrid 30/3/19 to connect for flight to havana maybe a bit more concerning though!

    • Colin MacKinnon says:

      15 Nov15 November 08:30

      We cancelled a BA flight to New Orleans – free canc because of a time change – and rebooked MAD-Havana in IB’s excellent business class.

      • Chris says:

        15 Nov15 November 12:25

        Just got back from MSY.

        You made a wise choice!

    • James says:

      15 Nov15 November 09:18

      Yes, the different in tax is reduiculous when you start from London!

  • Chris says:

    15 Nov15 November 08:25

    MAD–LHR for family of five in CE for under £400 all in. No complaints here!

  • James says:

    15 Nov15 November 09:16

    Should clarify. 85k avios and £100 tax for FIRST on BA…

• Crafty says:

  15 Nov15 November 07:58

  Sort of. Transactions aren’t there, BUT I did immediately receive the emails saying I had redeemed the offers.

  • Louie says:

    15 Nov15 November 08:07

    Yes, I’ve received the emails. But they say “If your transaction meets the offer terms, your credit should appear on your statement within 5 business days (however it can take up to 90 days from the offer end date)”. So room for them to wriggle out of it possibly if the transactions aren’t processed today if they don’t accept that they meet the offer terms.

    • Chris says:

      15 Nov15 November 08:23

      You will be fine, it’s the billed date that counts and if you’ve had the email it means the transaction was put through – regardless of how long it takes to appear on your statement.

      Alas I’m with the other struggling to find non-poor value option on amex travel. Shame..

• Junk says:

  15 Nov15 November 07:58

  The Iberia promotion was a farce for me. I had an active account accruing points and wanted to use the points in Aug. After many chasers, I finally got the points a few weeks ago with the reminder that I had to spend the points by Dec 1. They wouldn’t extend the period and didn’t even apologise. I’ve transferred points to BA

  I have since closed the account (with an apology for taking 24 hours to respond to my request)

  Let’s see what happens

  • Shoestring says:

    15 Nov15 November 08:02

    How did you close the IB a/c? Timeline?

    • Junk says:

      15 Nov15 November 08:07

      Copy and paste from my email as on mobile:

      ¿ Cancel your Iberia Plus membership; you may go to our website http://www.iberia.com and scroll all the way down to the icon Contact. Then you will find the -Tools- menu on the right side; you must click ¿Request for personal data-.

      Yes, to cancel you have to goto request for personal data. Makes sense right? Anyway, as someone else said, you have to attach a scan of your passport or id (whatever you validated your account with) to verify your identity

      Took a few days

      • LewisB says:

        15 Nov15 November 08:56

        Thanks for this, I’ll follow that this evening. I need to start keeping a copy of my passport on my phone.

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