American Express Platinum makes a big change to its travel insurance – but hasn’t told us (or you)
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One of the key benefits of The Platinum Card from American Express is the travel insurance that comes with it. It covers a lot of people – the cardholder, supplementary cardholders, their partners and dependent children under the age of 25, whether travelling together or alone and whether on business or leisure trips.
If you hand out your supplementary cards wisely, you can cover a lot of people. My Mum had a supplementary card on my account for many years until she reached 70, which is the cut-off point.
You are not FULLY covered however ….
Since the last ‘refresh’ of The Platinum Card, it has been necessary to pay with an American Express card in order to receive the full insurance coverage.
If you wanted to claim for any of the following:
- Cancelling, Postponing and Abandoning your Trip
- Cutting Short your Trip
- Travel Inconvenience
- Personal Belongings, Money and Travel Documents
- Purchase Protection
- Refund Protection
….. then it was necessary to have paid on an American Express card as long as the hotel or airline accepted it.
For medical and other ‘big stuff’, you are covered irrespective of how you paid for your trip. It is only claims under the categories above which require you to have used an American Express card.
But which card did you have to pay with?
This is the key bit.
The insurance policy USED to say that you could use:
“your consumer and small business cards issued by American Express in the UK, excluding corporate cards and any American Express cards issued by bank partners”
This meant that you could use ANY qualifying American Express card. A lot of Head for Points readers would pay on their British Airways American Express Premium Plus card because:
1.5 Avios per £1 is worth more than 1 Membership Rewards point per £1 on Platinum
the spend would count towards the £10,000 for the annual ‘2 for 1’ Avios voucher
British Airways spending charged to a BAPP card earns double points, so 3 Avios per £1
American Express has now changed the rules
Here is the new insurance document dated March 2019 (PDF).
Turn to page 6 and look at the definition of ‘Account’.
It says that you must now pay on The Platinum Card to be fully covered by the insurance. You will invalidate your claim if you pay with a British Airways American Express Premium Plus, or a Preferred Rewards Gold (which offers double points for airline spend and double points abroad), or a Starwood Preferred Guest American Express (which offers double points at Marriott hotels).
As you’ve not been told, it doesn’t yet apply to you
According to the rules of the insurance, American Express has to give you 30 days notice of any changes. Whilst the new policy is in force for new cardholders, no existing cardholders have yet been notified of the change as far as I know.
Until you receive a letter, you have nothing to worry about. There is a chance that American Express will not change the terms for existing cardholders, although I consider that unlikely.
What is NOT clear to me is what happens to existing bookings. If you book a British Airways flight today on your Premium Plus Amex, purely because you know you will still be covered under the Platinum insurance, what happens if / when American Express gives you 30 days notice of the change? Is your existing trip still fully covered or will Amex impose the new rules?
Has American Express made any other changes to the insurance?
I don’t know. If / when we are officially notified of the changes to our own policies I would expect Amex to include a list of any other changes.
Want to earn more points from credit cards? – December 2024 update
If you are looking to apply for a new credit card, here are our top recommendations based on the current sign-up bonuses.
In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.
You qualify for the bonus on these cards even if you have a British Airways American Express card:
Barclaycard Avios Plus Mastercard
Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review
Barclaycard Avios Mastercard
Get 5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review
You can see our full directory of all UK cards which earn airline or hotel points here. Here are the best of the other deals currently available.
SPECIAL OFFER: Until 14th January 2025, the sign-up bonus on ‘free for a year’ American Express Preferred Rewards Gold is increased to 30,000 Membership Rewards points. This converts into 30,000 Avios. Click here to apply.
SPECIAL OFFER: Until 14th January 2025, the sign-up bonus on The Platinum Card from American Express is increased to 80,000 Membership Rewards points. This converts into 80,000 Avios! The spend requirement is changed to £10,000 in six months for this offer. Click here to apply.
American Express Preferred Rewards Gold
Your best beginner’s card – 30,000 points, FREE for a year & four airport lounge passes Read our full review
British Airways American Express Premium Plus
30,000 Avios and the famous annual 2-4-1 voucher Read our full review
The Platinum Card from American Express
Huge 80,000 bonus points and great travel benefits – for a large fee Read our full review
Virgin Atlantic Reward+ Mastercard
18,000 bonus points and 1.5 points for every £1 you spend Read our full review
Earning miles and points from small business cards
If you are a sole trader or run a small company, you may also want to check out these offers:
SPECIAL OFFER: Until 9th December 2024, there are EXCLUSIVE sign-up offers for our readers on the two Capital on Tap small business Visa cards. You can earn 20,000 points on the Business Rewards card and 30,000 points on the new Pro card. Click here to apply.
American Express Business Platinum
50,000 points when you sign-up and an annual £200 Amex Travel credit Read our full review
American Express Business Gold
20,000 points sign-up bonus and FREE for a year Read our full review
Capital on Tap Pro Visa
30,000 points (TO 9TH DECEMBER) plus good benefits Read our full review
Capital on Tap Business Rewards Visa
20,000 points (ONLY TO 9TH DECEMBER) Read our full review
British Airways American Express Accelerating Business
30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review
For a non-American Express option, we also recommend the Barclaycard Select Cashback card for sole traders and small businesses. It is FREE and you receive 1% cashback when you spend at least £2,000 per month.
Barclaycard Select Cashback Business Credit Card
Get 1% cashback when you spend at least £2,000 per month* Read our full review
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