Virgin Atlantic announces a loss for 2018

This article is closed to new comments. Feel free to ask your question in the HfP forums.

• Tony says:

  11 Apr11 April 09:22

  Many examples on our rail network where another organisation takes over and the service provided goes downhill.

  • Save East Coast Rewards says:

    11 Apr11 April 11:49

    The important thing is passengers on the west coast must keep the pressure on any new operator to avoid cutbacks. We put pressure on VTEC last year when they were cutting staff numbers and failing to deliver the advertised catering on many trains.

    The only private operator I thought did an exceptional job was GNER before they hit financial difficulties. Virgin did an OK job on the west coast but BR had much more ambitious plans for the line until they had their funding cut.

• Michael says:

  11 Apr11 April 09:55

  OT: My Plat card application got approved. I upgraded from Gold in order to take advantage of 20k MR when spending £1k in 3 months. Will there be something in the app that tells me how much I have to spend to get the bonus?

  • bsuije says:

    11 Apr11 April 10:28

    If nothing in the app, the almost certainly on the website. I’ve got something similar on BA Amex, which tells me how much I have spent to date and how much I still need to spend to hit sign-up bonus & for the 2-4-1 voucher.

  • Peter 64K says:

    11 Apr11 April 10:47

    Work the gold charge card to platinum upgrade very often there is no counter. It still posts alright however.

• Anon says:

  11 Apr11 April 10:43

  Most of the 787-9 are flying.

• Lee says:

  11 Apr11 April 11:49

  Have to save the offer on supplementary cards otherwise won’t work

• Crafty says:

  11 Apr11 April 11:49

  You have to save it on the supplementary card, which has its own set of offers.

  • PaulC says:

    11 Apr11 April 11:52

    Oh I didn’t realise that, may have to cancel and return my order.
    I also didn’t know supplementary cards have there own offers, do you have to set up a new account for them too?

    • PaulC says:

      11 Apr11 April 11:58

      Cant return on Beer52, messed up big time and I don’t even like Beer, Doh!

    • Michael says:

      11 Apr11 April 12:09

      I made this mistake when first playing the miles and points game!

• Grant says:

  11 Apr11 April 12:14

  Have you received your beer yet? I also ordered on the 8th but no dispatch email yet. Payment gone and £10 received back to main and supp cards.

  • PaulC says:

    11 Apr11 April 12:36

    No delivery yet. I ordered twice on two separate cards my BAPP card has the £10 credit my wife’s obviously not as above.

    • Sussex Bantam says:

      11 Apr11 April 13:47

      Not had mine yet – which is a little unusual as the two cases I ordered on the spend £24 get £18 back on my Platinum were processed next day.

    • Grant says:

      11 Apr11 April 13:48

      I’m guessing the tie up with MSE caused things to go in to meltdown

  • Alan says:

    11 Apr11 April 20:31

    Yep, was amazed how quickly the £10 Amex Offer credited – much quicker than others have done recently. Wonder if they’ve been working on their IT?

• Sarah says:

  11 Apr11 April 12:32

  Just want to share my JetAirways experience. I had a booking with JetAirways from Manchester to Amsterdam to Delhi to Cochin to Mumbai and direct back to Manchester (direct flight was reason for booking) They first cancelled 1st internal flight with 15 days notice and then 2nd internal flight a few days later. We couldn’t get hold of anyone at JetAirways so rebooked both internal flights with Air India. A few days later the flight coming home was cancelled (again no communication so we rebooked this flight home). We were then able to speak to someone who confirmed that outbound flight was ok because it was a codeshare with KLM. We were told to fly the outbound flight then request a refund for the remaining flights. Our bookings were shown on the KLM site. When I tried to check-in online via KLM 30 hours before the flight, there were no flights showing in the booking. A phone call to KLM confirmed that JetAirways had cancelled and they hadn’t told us! Again couldn’t contact JetAirways but they finally confirmed a full refund had been processed and would take 7-10 working days. It has now been 12 working days since they said they processed full refund and again no contact. I have requested refund under credit card protection but I am still quite a bit of money out of pocket. Travel insurance only covers for delays not cancellations.

  • Alex says:

    11 Apr11 April 12:43

    OMG…

  • RIccatti says:

    11 Apr11 April 14:39

    You should have requested a chargeback at first sight of financial trouble with the merchant.

    This does impose on the merchant, making their situation somewhat worse — but unfortunately, this is the only way for a credit card company/bank to catch and freeze the funds to pay to you. Sometimes, AMEX/bank covers the claims ‘from their own pocket’ or more precisely from the funds/provisions set up for default. VISA/Mastercard likely to operate such funds on country/regional basis for their members.

    Having said that, as part of risk management, the company such as AMEX will be proactively holding the funds in anticipation of claims against a defaulting merchant.

  • Nick_C says:

    11 Apr11 April 22:39

    If you paid with a UK credit card you are covered by S75, both for the cost of the flights and consequential loss.

• bsuije says:

  11 Apr11 April 13:25

  O/T

  Is there a minimum amount of points that need to accrued on the SPG card before they sweep over to Marriott?

  I have a small amount showing on Amex online, and by the looks of it nothing has left my account in the past 2 months…

  • bsuije says:

    11 Apr11 April 13:34

    Nevermind… I’ve looked at my Bonvoy account and points have been transferred regularly; just seems that they don’t show on the Amex account (or my one, at least) as transfers.

This article is closed to new comments. Feel free to ask your question in the HfP forums.