BA Sale

FIRST REVIEW: Inside The Langley, Marriott’s new uber-luxury UK country house hotel (Part 1)

Links on Head for Points may pay us an affiliate commission. A list of partners is here.

This is our review of The Langley country house hotel, just outside West London.

The Langley opened last week, the newest entry in the annals of ‘luxury country house hotels near London’.  What makes The Langley different to Four Seasons Hampshire, Chewton Glen, The Grove, Soho Farmhouse, Whatley Manor etc is that it is available on hotel loyalty points.

(The only other redemption option is Hilton’s Syon Park which we reviewed here.  There is a lot to like about this hotel – it was originally a Waldorf Astoria and is very expensively finished – but it is sat next to a garden centre and overlooks an ugly housing estate.)

The Langley is currently bookable for 35,000 Marriott Bonvoy points per night.  This is, arguably, the best ‘bargain’ in the whole Bonvoy system and I think the hotel is using this as a carrot to fill the rooms whilst it builds up cash guests.  I would be very surprised if it is not 60,000 points per night by Christmas.

I value a Marriott Bonvoy point at 0.5p.  The Langley is £400+ per night on peak days, getting you well over 1p.

Review The Langley Hotel

We stayed on Saturday night using points, as did a few other HFP readers.  Let me summarise what I found:

the hard product (room quality etc) is very high indeed – I haven’t had Hermes toiletries in a hotel room for a long time, for example

the staff are generally very impressive

the spa, pool and gym complex is outstanding – probably one of the top five hotels spas in the UK

breakfast is a total disaster and there are issues with the restaurant overall – some of these will be fixed quickly, others may be structural

kids are allowed, but little ones will have a far better time at Four Seasons Hampshire for a stay of more than one night

The Langley website is here if you want to find out more.

Introducing The Langley

The Langley, sitting in Langley Park, was originally a hunting lodge for the Duke of Marlborough with gardens designed by ‘Capability’ Brown.  Following a massive refurbishment and extension, it is now a 40-room hotel.

Getting there is relatively straightforward.  The nearest major railway station is Slough, from where it is a £12 taxi ride.  Langley and Iver stations are nearer but may be trickier for taxis.  It is an easy drive from London – we took an Uber to Westfield on the way home and it took about 35 minutes.

The hotel is also a modest drive to Heathrow which, as long as you have a car or are happy to pay for a taxi, makes it a very pleasant alternative to the airport hotels.

40 rooms is, of course, very small.  Four Seasons Hampshire has 133.  This is the rear view:

Review The Langley Hotel

Here are three shots of the main lobby, which looks fantastic:

Review The Langley Hotel

and:

Review The Langley Hotel

and:

Review The Langley Hotel

The ground floor of the main building also contains a lounge:

Review The Langley Hotel

…. and a bar (PR photo as I forgot to take one – all other photos in the review are mine):

Review The Langley Hotel

The Cedar Restaurant is also on the ground floor – we will come back to this.

If you are wondering how the owners will fill it every night at the sort of rates it charges, it is worth noting that Pinewood Studios is very close.  I can imagine Daniel Craig and his co-stars checking in when filming on Bond 25 resumes ….

Rooms at The Langley

The 40 rooms and suites are split equally between the main building and the Brewhouse:

Review The Langley Hotel

The Brewhouse is directly opposite the main building, and it only take a minute to walk across.  This was fine on a sunny June weekend but could cause problems in wet or cold weather.  I have no idea how they are going to deliver room service there.

We had two rooms.  As a Titanium Elite member of Marriott Bonvoy, I was upgraded to a suite in the Brewhouse with an adjacent but not connecting second room.

The top floor Brewhouse rooms still have original wooden beams in place:

Review The Langley Hotel

and

Review The Langley Hotel

This was the non-suite room we had next door – I’m not sure what category this is:

Review The Langley Hotel

and

Review The Langley Hotel

The quality of everything was top notch.  No expense has been spared.  The suite (below) had a double shower and even the standard room had double sinks, although no bathtub.

Review The Langley Hotel

Toiletries were Hermes, which you don’t see very often.  The coffee machine was from Illy.  Wi-fi was very good.

Review The Langley Hotel

Apart from feeling that the room was a little dark – this is always a problem in rooms with very high ceilings because it is hard to fix lights – there was literally nothing with which I could find fault.

Housekeeping was a little sloppy.  The clock by the bed was showing the date as Tuesday 29th (on Sunday 9th) and the time was six hours out.  The cleaners should be fixing this.  The coffee supplies were not refilled at turndown.  Turndown turned up at 6.45pm when we were changing for a dinner reservation at 7pm – a Four Seasons would have noted this and told them to come at 7.15pm.  Bizarrely, in both rooms one or two windows did not have the blinds lowered at turndown.

I should also mention that I did not get my promised newspaper the next day, and neither did a fellow reader.

This is the end of Part 1.  Click here for Part 2 of our The Langley review, also published today, which covers the spa, the restaurant, my view on its suitability for children and one of the most disastrous hotel breakfasts I have ever experienced.

The official website for The Langley is here.

How to earn Marriott Bonvoy points via UK credit cards

As a reminder, there are various ways of earning Marriott Bonvoy points from UK credit cards.  Many cards also have generous sign-up bonuses!

Click here to read our detailed summary of all UK credit cards which earn Marriott Bonvoy points.  That page is regularly updated with the latest special offers and will still be accurate even if you are reading this article months after publication.

Hilton Honors increases some redemption rates with no notice
FIRST REVIEW: Inside The Langley, Marriott's new uber-luxury UK country house hotel (Part 2)
Click here to join the 14,000 people on our email list and receive the latest Avios, miles and points news by 6am.

BA Sale
Amazon ad
About Head for Points

We help business and leisure travellers maximise their Avios, frequent flyer miles and hotel loyalty points. Visit every day for three new articles or sign up for our FREE emails via this page or the box to your right.

Comments

  1. Waribai says:

    Very fair review. Now, I know why my upgraded Brewhouse suite disappeared off the app on Saturday morning…
    I didn’t know the spa had such restricted hours for children. I think we were in there around 5:30 or 6 and you looked very relaxed for someone with that curfew knowledge! If I recall correctly though actually it was only people with children in there at that time.
    We must have lucked out at breakfast as we got there slightly earlier. A catastrophe was brewing though. They didn’t charge us for anything though which I thought was a great deal but now I realise it must’ve been a mistake!
    Also, the restaurant is bookable online. We booked via bookatable….

  2. Nick G says:

    Rob

    Have to disagree about Hilton Syon park. We’ve been 3 times since last September and throughly enjoyed each stay. I wouldn’t say you have a view of an ugly housing estate, it’s a few houses that are at the back of the hotel, and if you don’t want that pay the £10 extra and get a view room! Also. the garden centre is next to Syon house itself so while it might sound odd it doesn’t stick out like you say. We have a view room which granted partly overlooks the car park, but in the context of a large country estate these things sound far worse than what they are.

    Also Hermes toiletries are found in Sofitel suites and above Europe wide in my experienc. Hence when we go we usually need a few more to take home 😉

    • Syon Park is great with kids, especially the pet fish shop in the garden centre. The garden centre cafe is also good for family eating. I would happily go again, but it isn’t ‘country house’.

      • RussellH says:

        I totally agree; Syon House is most definitely NOT ‘Country House’. After all, the main vehicle entrance is barely 300 yards from where I grew up 🙂
        In the 1970s the local teenagers (not me, too old) realised that the road through Syon Park was not a ‘public highway’ and took to riding mopeds and motorbikes there.
        Before that it did have more of a country feel to it, as it was farmed – pigs and cattle in particular.
        The garden centre was a much later addition – 1980(?) and the hotel much more recent.

      • Nick G says:

        Fair point….

  3. Danny says:

    How are you getting 35,000 per night? I did some dummy searches and it comes up 70,000 per night.

    • SimonW says:

      Just made 2 sat night bookings over winter, each one was 35,000 points. 2 adults in one room

      • Do you lock in that redemption rate if you book in advance or would you be liable to pay ~70,000 should the redemption rate increase between now and December,

        Looking at an early December weekend myself.

        • SimonW says:

          Pay the rate agreed at the time of booking. Same as any hotel booking surely, even cash.

        • It is locked in at time of booking (unless you make any changes to the booking)

  4. Matthew says:

    O/T but Marriott related…does anyone know if awards nights count towards a platinum challenge? It’s because the wording of my challenge doesn’t specify paid nights so I’m thinking 16 nights of any form should be ok?
    ————
    Thank you for contacting Marriott Bonvoy.

    Once you finish the challenge and complete 16 nights, your status will be upgraded to Platinum.
    ———-

    Thanks 👍

  5. Frenzie01 says:

    I am not sure if you have ever been in the SPA of Hotel Cafe Royale in London, but I would say that is definitely far better – if not the best- in the UK.

  6. Joseph says:

    “I value a Marriott Bonvoy point at 0.5p. The Langley is £400+ per night on peak days, getting you well over 1p.”

    That’s contradictory.

    • Jonathan says:

      The point being 35,000 points is normally worth £175 at 0.5p/point but here you’re getting £400 value so 1.15p/point. This is exactly the benefit of points based loyalty schemes, the potential for outsize redemptions, compared to eg. Accor where each point has a set cash value redeemable towards standard cash rates.

    • Peter K says:

      What you value something at and what you get for it are different things.
      I might value my car at £y but if someone offered to buy it for twice what I value it at I’d jump at the chance. If someone offered my half what I value it as I’d tell them to take a hike.
      It’s the same with hotel points, airmiles etc. You would sell for less than you value them, but if your can get more you would.

    • £175 v £400+…

    • It is only contradictory if I was planning to redeem all my points for Langley rooms before it goes up.

      In reality the rest will be redeemed for other hotels in other places where I expect to get 0.5p.

      I do have St Regis NYC booked at a value of 1.5p per point but I would never pay £1000 per night cash so I don’t count that. I can and do pay £400+ for luxury weekend break places.

      • Michael says:

        One of the things I like the most about this blog is your honesty Rob.

  7. RussellH says:

    Could someone perhaps explain the point of ‘turndown’?

    I first came across this about 15/16 years ago, about 10 mins after arriving at a 5* hotel in central Frankfurt, one of a coachload of exhausted tour operators, around 1830/1900. We got checked in and had 30 mins to get to our rooms, showered and changed for a function elsewhere in the city.
    I had been in the shower for all of 2 mins when there was banging on the door. I assumed that ignoring it would mean that the person would go away, but they did not. Continual banging until I got out of the shower and opened the door.
    “Could she do turndown?” I did not have the time to say more than “Nein” and slam the door shut.

    And a related question:- Why do hotels in the UK always tuck duvets in under the mattress instead of leaving them dangling over the edge like they are supposed to? It drives us both mad!

    • Ha! Indeed, it’s usually impossible to actually get into the bed until you’ve pulled the duvet out from under the mattress again so a completely pointless exercise on behalf of the staff. I think turndown is just one of things which makes posh hotels think they are a notch above the rest by continuing customs from the olden days, when one’s maid or valet would “turn down” the bed covers in order to put one’s warming pan in the bed on winter nights. (Though my mum definitely used to do that with hot water bottles in the 70s as well!)

      • David says:

        Why was there a whole coachload of tour operators? Were they all operating their own tour?

        • RussellH says:

          Post-convention tour following a big trade fair.
          The Germany Travel Mart 2018 (I believe it is a somewhat smaller thing these days compared with when I went) had 521 international participants, over 60% tour operators from all over the world. Most of the rest were travel journalists – the people who write the destination articles you read in Saturday + Sunday papers, and glossy magazines. Most of the visitors would take part in a post-convention tour too. In the course of one day you would visit two or three attractions / destinations, all designed to persuade you to start selling packages in their particular area. Or, if it was somewhere that you already offered, you would have the chance to catch up with people that you knew, but maybe had not seen in person for some time.
          HTH

    • Probably not something to get all that worked up about, especially 15 years later.

      I like it. They set the room and bed up for night rather than day, replenish snacks, towels if necessary, bottled water etc. Seems like a sensible and helpful thing to do. If you are using the room at the time just tell them to come back in 20 mins when you’ve gone, or not to bother.

  8. New Card says:

    Anyone found points availability after early January?

    • SimonW says:

      Seems to only be loaded up to the 4th Jan when I check the availability calendar.

  9. The Telegraph have reviewed the hotel too. They must have had a better time at breakfast, unless they only looked at the breakfast menu but didn’t bother to stay for it!

    https://www.telegraph.co.uk/travel/destinations/europe/united-kingdom/england/buckinghamshire/hotels/the-langley-hotel/

  10. Julian says:

    Great review of a hotel in a location I have known for all my life and is literally 3 miles from my parents family home of 50 years in Stoke Poges until it very sadly had to be sold five months ago to pay HMRC far too much money in IHT and split the proceeds with my divorcing sister who needs the money to pay off her lower earning husband. Also my parents used to live in Langley before they moved to Stoke Poges so I have known Langley Park literally all my life and my grandparents and parents took me there for walks from when I was a toddler onwards. Black Park (often used for filming by Pinewood Studios) is also just across the road from the hotel and literally in very short walking distance of it.

    I had seen the illuminated signs go in at the entrance about 4 months back but when I last went down there only about 7 weeks ago the place still wasn’t yet open and the builders were still on site.

    Another option for getting there for anyone who already has an all 6 zones tube pass would be to get the Met or Piccadilly line to Uxbridge station (Zone 6) and then get some form of taxi from there (easy to get a taxi from Uxbridge station). I’m not sure if a bus runs down the dual carriageway or not but in any case its over half a mile’s drive from the entrance on the dual carriageway to the hotel itself so I can’t see this appealing to those who can afford the hotel’s not inconsiderable prices.

    Ultimately I would argue that its not nearly as grand as Stoke Park Club in Stoke Poges that is only a few miles away and was the scene of the filming of the incident in the James Bond Goldfinger film where Odd Job takes the head off a statue with his bowler hat and Blofelt is also seen playing golf on the course with Mr Bond.

  11. 1nfrequent says:

    Just for information, there’s actually a taxi firm that operates in the building next to Langley train station. It can be quiet there on a weekend but if you phone them to book, you can literally walk off the train and into a waiting cab plus when the Elizabeth Line finally opens you’ll be able to get faster trains into/out of London.

    (I have to say though that I’ve never had any problems getting a cab at Slough station either – usually plenty waiting in the rank).

    • Julian says:

      Always taxis at Slough station rank near 24/7 and for short trips like this one (which is between 2 and 3 miles from Slough station) usually Uber or pre booked private hire of any kind won’t be any cheaper. For instance taxi fare from Slough station to my mother’s house in Stoke Poges 2.4 miles away was latterly around £7 but was not any cheaper through private hire or online booking. Uxbridge tube station is only 4 to 5 miles away from the hotel compared to 3 to 4 miles from Slough station (more one way than the other as there is no cross over on the dual carriageway at the hotel entrance) and saves a lot of money on rail fares compared to Slough mainline station, especially as staying at the hotel you won’t be able to benefit from the cheaper off peak return fare unless travelling long distance across London from other Home Counties or from further afield. Train services to Langley and Iver station are slow stoppers and also not nearly as many of them, especially on a Sunday.

      But as I said above in Toto its not nearly as magnificent a location as Stoke Park Country Club and Hotel in Stoke Poges, which is only 3.5 miles away.

Please click here to read our data protection policy before submitting your comment.