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IHG has changed (positively) its rule on crediting multiple rooms – but no-one noticed

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There is no simple answer to the question of “Can I get the points and status credit from multiple hotel rooms on the same night?”.  If you have a couple of kids it is one that comes up on a regular basis, as two standard rooms are often cheaper than a suite.

Back in January I ran a long article on this subject which looked at each of the main chains policy.  It was quite clear that IHG Rewards Club was the least generous.

Unless you were staying in the US or Canada, you could not earn points from two or more rooms on the same night.  No other chain was this restrictive.

IHG has quietly changed its rules and has gone from the worst to the best!

IHG Rewards Club now has a new and much improved policy.  

Take a look at the IHG Rewards Club rules here and scroll down to clause 21.  It now says:

“At U.S., Canada, Europe, and Greater China (Mainland China, Hong Kong, Macau, Taiwan) hotels (except InterContinental® Alliance Resorts), you can earn Points on all Eligible Charges for multiple hotel rooms (up to 9) provided those rooms are used in conjunction with the Member’s stay at the same hotel, and the Member’s IHG Rewards Club account number is recorded on each reservation, or the charges from those multiple room reservations are referred to on the hotel room bill associated with the Member’s reservation.”

Yes, Europe and Greater China are now included in the list of regions where you can credit up to nine rooms to your account per night.  It still isn’t global, admittedly, but adding Europe is a substantial improvement for Head for Points readers.

What are the chain policies on crediting multiple hotel rooms to one account?

Let’s take another look at the ‘multiple room’ policies of the major chains.  In all cases:

All rooms must be booked in your name, and

You must occupy one of the rooms, and

You must pay for all of the rooms

IHG Rewards Club (Holiday Inn, HI Express, Crowne Plaza, InterContinental etc)

Let’s start with IHG Rewards Club, as that was what started this discussion in the first place.

Can you ‘qualifying nights’ credit for multiple rooms per night?  No

Can you earn points for multiple rooms per night?  ‘Yes’ in the US, Canada, Europe and Greater China (Mainland China, Hong Kong, Macau, Taiwan) (maximum 9 rooms per night), ‘No’ elsewhere

The terms and conditions of IHG Rewards Club are here if you want to check the wording.  See clause 21.

When it comes to Accelerate, it is usually better to credit each room to a different IHG account anyway.  Accelerate usually offers a generous bonus for your first stay during each promotional period, so if you have multiple rooms you should credit each to a different IHG account.  You can be creative here – if you have one room for you and your partner and another for your kids, book a room each under your name and that of your partner.  The hotel won’t know who is sleeping in each room and your partner gets the credit for the 2nd room.

intercontinental-vienna-exterior-night

Hilton Honors (Hilton, Conrad, Hampton, DoubleTree, Waldorf Astoria etc)

Hilton Honors has a decent policy but you need to be aware of the small print:

Can you ‘qualifying nights’ credit for multiple rooms per night?  No

Can you earn points for multiple rooms per night?  Yes, up to two rooms per night, but ONLY if the bills for the two rooms are merged into one bill at check-out. 

The Hilton Honors terms and conditions are here.  See clause 5 under ‘Accrual of Points’.

I came a cropper here a couple of years ago at an Embassy Suites, because the hotel had already prepared the bills the night before and I forgot to merge them.  Whilst my name was on both rooms I only received points for one of them.  Luckily the Hilton contact centre took pity on me and credited the additional points, but you shouldn’t rely on this.

JW Marriott Venice main building

Marriott Bonvoy  (Marriott, Moxy, Renaissance, Delta, Sheraton, Westin, W, The Luxury Collection, The Ritz-Carlton etc)

Following the merger of Marriott Rewards and Starwood Preferred Guest, this is what the new combined programme offers:

Can you ‘qualifying nights’ credit for multiple rooms per night?  No

Can you earn points for multiple rooms per night?  Yes, up to three rooms per night

This is a change from the old Starwood Preferred Guest rules, which DID let you earn qualifying nights for up to three rooms per night.  People who were close to status would often book three nights at one of the Heathrow hotels over a cheap weekend!

The Marriott Bonvoy terms and conditions are here.  Click on ‘Earn Points’ to bring up the relevant section – it is in Clause 2.1.b

Park Plaza Westminster Bridge

Radisson Rewards  (Radisson, Park Inn, Park Plaza)

Radisson Rewards has an identical policy to Marriott Bonvoy:

Can you ‘qualifying nights’ credit for multiple rooms per night?  No

Can you earn points for multiple rooms per night?  Yes, up to three rooms per night.  Note that the rules say “credit for multiple rooms must be requested at or before the time of check-in”.

You can clarify this in the Radisson Rewards terms and conditions here under Clause 3 / a / i.

Hyatt Regency Churchill

World of Hyatt (Andaz, Hyatt branded chains)

World of Hyatt also has the same rules:

Can you ‘qualifying nights’ credit for multiple rooms per night?  No

Can you earn points for multiple rooms per night?  Yes, up to three rooms per night

The World of Hyatt terms and conditions are here.  See clause 1.8 in Appendix A.

Conclusion

With its recent change, IHG Rewards Club is – by far – now the most generous scheme in terms of how many rooms per night can be credited to the same loyalty account.  In Europe, the US, Canada and Greater China, IHG will let you credit nine rooms whilst other schemes now cap out at three.

However ….. there is one other thing to remember.  All of the other schemes listed above allow, with different levels of restriction, FREE transfers of points from one account to another.  IHG Rewards Club does not.  If you have a four room Hilton booking, for example, you could credit two rooms to your account, two rooms to another person and then use points pooling to send those points – for free – to yourself.

There is no major scheme which allows multiple rooms to count towards additional elite qualifying nights.  The good news is that, if you are pushing for elite status, you can qualify more quickly via elite qualifying points (as opposed to nights) in many schemes by crediting multiple rooms to your account.

(Want to earn more hotel points?  Click here to see our complete list of promotions from the major hotel chains or use the ‘Hotel Promos’ link in the menu bar at the top of the page.)

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Comments

  1. For Hilton, if e.g. a member is Gold and books multiple rooms, does each room avail of the member’s status benefit – e.g. upgrade / free breakfast?

  2. I’ve always got benefits for multiple rooms. Three nights in Porto yielded 6 nights of credit and points.

  3. Was surprised to see that I had been given IHG points for two rooms booked at HI Regents Park recently. Both rooms booked under my name but checked in separately and paid for separately. Also got the Platinum Amenity bonus on a third room even though the person in the third room changed the Priority Club number to their own.

    Very positive change and makes it a lot easier to keep Spire level.

  4. Mr(s) Entitled says:

    Accor?

  5. Hi does anyone know what the situation is with Melia hotels ?

    • TGLoyalty says:

      Meliá give points on 2 rooms (but I believe the T&C’s mention it should be you children! though I can’t see anyone checking if it’s in your name and paid for by you)

  6. OT – Does anyone know the best way of contacting IHG (not by phone)
    Booked a hotel on an advanced pre-pay rate, all confirmations showed quite a large amount of points being due.
    The stay has now posted as non-qualifying despite the reminder email about the stay sent the day before I checked in showing the same large amount of estimated points.
    I never get anywhere on the phone with IHG so wondering what the best way to raise this would be, im IHG Platinum if that makes a difference?

  7. Duncan Riddell says:

    You appear to continually miss out the Accor Brand which has Banyan Tree Pullman So Sofitel etc so not exactly a small chain can you please look to remedy Thank You

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