I wanted to give our luxury hotel booking service another mention today in case your mind has started drifting towards your next holiday! Since I launched this service two years ago with Emyr Thomas of Bon Vivant, the feedback from Head for Points readers has been excellent. Over £1m-worth of rooms have been booked so far.
Here is an email I received from a reader, for example:
“I just wanted to give some feedback on Emyr and Bon Vivant. I have just used him to book three nights at the Conrad NYC for my brother’s wedding and also a night at the Park Hyatt in DC. Fantastic service, emails answered promptly, very knowledgeable and a pleasure to deal with. Certainly offers a lot better service than other similar agents I have used through Flyertalk contacts.”
This is one I am particularly pleased about:
“Initially [after an enquiry about a previous trip] we didn’t use Emyr and that was almost certainly the wrong decision. I’ve just made a booking through Emyr today, which has likely saved me circa £150 for a two night stay. Emyr came back to my first email within a couple of hours. He understood my request perfectly and sent me the exact information I wanted. Thank you for the heads up on this gent. It’s much appreciated.”
Here is another from late 2019:
“I have just returned from a trip to Asia where Emyr booked the Mandarin Oriental, Singapore and Shangri-La Kowloon in Hong Kong for us. I wanted to compliment him on his service. We were thrilled with the room upgrade we got at both properties through booking via Emyr. Also, the other benefits, such as late check out and resort credit, were confirmed by the hotel on arrival without any prompting. Finally, it was great to be able to earn loyalty points by booking through Bon Vivant. I plan to book some more hotel stays in the US next year via Bon Vivant.”
What we can offer
The luxury hotel companies do not get a lot of coverage on Head for Points due to their lack of loyalty schemes. This is despite the fact that many HFP readers are regular visitors to high end hotels.
If you are staying at a major luxury hotel brand, there is one inescapable fact – you will not get the best deal by booking directly. The major hotel groups all offer additional benefits and special deals which can only be accessed when booking via a luxury travel agent. These agents are relatively difficult to locate in the UK.
To plug the gap, I have teamed up with Emyr Thomas who runs luxury agent Bon Vivant to offer a luxury hotel booking service for HFP readers.
Via our partnership with Emyr, you are able to book better luxury hotel deals than you could book yourself via a London-based travel agent who is committed to fast response times and excellent customer service.
If you are considering booking a luxury hotel, I would strongly recommend contacting Bon Vivant to see what special offers are available for that particular property.
Bon Vivant is an affiliate of SmartFlyer, a Virtuoso agency, which means that booking through them can give you access to benefits including upgrades, free breakfast, early check-in / late check-out and $100 hotel credits (or similar) at every Virtuoso hotel.
Most of the top hotel groups (including Mandarin Oriental, Shangri-La, Four Seasons etc) have hotels that are a part of Virtuoso and you can access these benefits by booking through Bon Vivant.
There are many hundreds of other luxury hotels globally – including many Fairmont, One & Only, Hyatt, Corinthia and InterContinental properties – where Bon Vivant can access similar deals via the Virtuoso network. At InterContinental Le Grand Paris and InterContinental London Park Lane, for example, you will receive free club lounge access (usually €150 / £120 per night) when you book any room at Best Flexible Rate.
Bon Vivant will make the reservation for you and send you a confirmation outlining your exclusive benefits. You pay the hotel as usual on departure. Some hotels may request a night’s refundable deposit, or similar, but this will be outlined at the time of booking.
Reservations booked under these deals are fully flexible and have the same cancellation rules as a standard booking at the same property. The price is usually the same as the flexible rate shown on the hotel website and, by negotiation, the hotel can often be persuaded to match any promotional rates.
When a hotel is part of a loyalty programme, you WILL receive points and any elite benefits as well. This is not usually the case when booking via a third party travel agent.
Contacting Bon Vivant
If you already have a hotel stay in mind and want to see what additional amenities may be available via Bon Vivant, please contact Emyr Thomas via the form below.
If you are reading this via our daily emails, the form may not work properly. Either click here and fill in the form online, or email me your requests at rob [at] headforpoints.com and I will forward it.
Please be as specific as possible about your requirements. For example ‘I am looking at booking a Deluxe Room at Mandarin Oriental Prague for 21st to 24th March. Can you please confirm the additional benefits you can offer at this property and the rate available?’.
Remember that, in most cases, you will need to book a refundable rate to unlock these additional benefits. This programme is NOT about getting you a cheaper rate than booking direct – it is about getting you valuable additional benefits for the same price.
If you have any comments about Bon Vivant and their service, please email me directly at rob [at] headforpoints.com
IMPORTANT: If you do not get a response within 24 hours, please drop me a note. The form below is not foolproof and it occasionally fails to trigger at our end or goes into spam at your end. If you do not see the form because you are reading via Apple News, RSS etc, please email me at rob [at] headforpoints.com with your requirements and I will pass it across to Emyr.
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GDPR data protection information: The information you submit through this form is sent to Bon Vivant and Head for Points. Bon Vivant will use it solely for the purpose of responding to your enquiry. You will not receive any unsolicited future marketing information. Head for Points will keep a record of your enquiry for up to six weeks and may contact you once for service feedback, at which point your data will be deleted from our email system.