Maximise your Avios, air miles and hotel points

British Airways will refund ALL flights to 31st May for a voucher – but should you say no?

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Finally ….. British Airways has seen the light and is now allowing you to cancel ALL flights up to 31st May, in return for a travel voucher.

However …. I am not convinced you should accept.

Let me explain.

Here is the British Airways ‘Book With Confidence’ website.

British Airways BA 777X 777 9X

These are the new rules:

If you are travelling between 14th March and 31st May, you can refund your flight for a British Airways e-voucher irrespective of when you booked.  No refunds are on offer for flights beyond 31st May.

If you are travelling between 1st June and 31st December 2020, you can refund your flight for a British Airways e-voucher if you booked between 3rd March and 31st May

The voucher is valid for 12 months from the date of your original flight

The voucher can be used on any route, not necessarily the one you originally booked

This applies to both British Airways marketed flights and BA Holidays bookings, although Comair and SUN-AIR are exempt

You cannot claim if you have already started your journey

Flight cancellations can be made until the close of check-in, whilst BA Holidays bookings must be cancelled within 48 hours of departure

Anyone who has already cancelled their booking and lost money cannot retrospectively request a voucher

You can also change your flight dates without any change fees, although you have to pay the fare difference.

The small print on how the voucher works is on the ‘Book With Confidence’ website.

British Airways Book With Confidence

But …. but …. but …. perhaps you should wait?

I know this sounds contrarian.  Many of you have been on tenterhooks waiting for a decision like this to allow you to cancel your trip.

And yet ….

The EU has agreed the terms of a deal to allow airlines to cancel flights without losing their slots.

Next week, British Airways is likely cut anything from 25% to 100% of its scheduled flights – probably around 50% given what Lufthansa is doing.   If your flight is cancelled, you are entitled to a full refund IN CASH.  No messing around with e-vouchers.

By taking the refund now, you are also giving up your right to potential EC261 compensation if you were due to travel within 14 days of the cancellation being made.

Unless you are travelling in the next 4-5 days, you might want to think about waiting in case you end up missing out on a full cash refund.

Of course, there is also a risk that British Airways withdraws this offer and you can no longer refund your ticket at all.

It’s up to you.


How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (April 2025)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

Get 5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

30,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

80,000 bonus points and great travel benefits – for a large fee Read our full review

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, and the standard card is FREE. Capital on Tap cards also have no FX fees.

Capital on Tap Visa

NO annual fee, NO FX fees and points worth 1 Avios per £1 Read our full review

Capital on Tap Pro Visa

10,500 points (=10,500 Avios) plus good benefits Read our full review

There is also a British Airways American Express card for small businesses:

British Airways American Express Accelerating Business

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

50,000 points when you sign-up and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (857)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Bjorn says:

    Does anyone know if I need to request the voucher first and then also cancel the flight? Or just request the voucher and no cancelling myself? Thanks!

    • ChrisC says:

      just request the voucher and leave it up to BA to cancel the flights

  • Gavin says:

    Anyone know what happens if you upgraded using avios?

    Does the Avios come back to your account?
    Do you need to call to sort it out?

    • Lady London says:

      Yes but sort it out later when people who are actually stranded or have flights scheduled very soon are not also trying to speak to BA.

      So long as you or BA have actually cancelled your flight within the minimum time ahead if it’s you cancelling then this can all be sorted out later.

  • Saz Shousha says:

    Hi, so I’m wondering here what the rules are with companion vouchers. So I have one that expires in August 2021 which I want to start thinking about using given my son is now in school and my travel is restricted by holidays. If I use it now for travel prior to December 2020 can I then rebook to next December with a voucher BA will issue me? Will they issue such a voucher? Will it be an extended companion voucher so I would need to find reward availability still or even a cash value voucher? Have not been able to find anything on this and we are being not to contact BA unless we have urgent issues to resolve. Thanks.

    • Anna says:

      It’s not very clear what you’re asking here. If the voucher is valid until August next year you have plenty of opportunity to use it and it’s unlikely BA would give you any leeway. If you cancel a 2 4 1 booking the usual rule is that you get the voucher back but with the original expiry date. I can’t see you getting it extended until December 2021 at this time.

  • Petr Velky says:

    One thing to keep in mind is that the airline could go bust.. sounds unreal but for many airlines it’s just matter of time.

    • Shoestring says:

      it’s not unreal when from one day to another you suddenly have no money coming in but still have bills to pay

      cashflow difficulties kill businesses

      so yep, kinda regretting my Avios stash 🙂

      • Choons says:

        Better blow it on some DP before its too late then…

      • Anna says:

        I am in no way a conspiracy theorist but here we have a virus which strikes down the old and infirm, seemingly leaves the very young unaffected, potentially brings air travel and other polluting behaviours to a standstill…
        My OH said get writing a screenplay, I said I’m sure somebody is already!

        • Shoestring says:

          they would actually have had to test it first on a sizeable, contained population…

          • Anna says:

            A really bad flu-like bug went round my son’s school last autumn, so bad he & I both caught it and we are never ill. I had a bad cough for weeks, the school had to re-schedule the mock exams because so many kids were ill. Coincidentally I had a health screening through work at that time and my immune response results were so weird my GP sent me to have them tested again. How do we know it’s not been around longer than has been generally accepted?

        • Alex Sm says:

          The nature has just striken back, yes…

        • JRC says:

          What an odd comment. It impacts everyone young and old- France have said that over half the ICU cases are under 60. Unfortunately HfP has turned everyone into an expert or conspiracy theorist.

          • Novice says:

            Imagine reading the’Atlantis gene’ trilogy whilst this is happening.

            The author must be a prophet lol.

            If your into reading Anna, I would recommend it if you want to theorise whether it’s a man-made virus (I wouldn’t put it across humans they can be evil) or nature’s karma for all the pain humanity has waged on her for greed.

        • Lady London says:

          And Boris has decided to let it in.

          I know since Brexit the UK is “open to the world”, but isn’t this taking it too far?

          Everything known about the virus so far says ‘isolate the old and the sick particularly anyone who already has an underlying condition’ but I haven’t seen that advice being officially given to the UK populace.

          Maybe it’s just ‘isolate the rich’ ?

          • Novice says:

            Your right but I think that’s because the rich have their own experts so can afford to do whatever.

            Atm UK is trying to go out with a bang basically as I think Boris is aiming to be the next Churchill.

            But I think he didn’t get the memo that he’s going to war against a virus not humans.

            I personally think herd immunity won’t work but I’m no expert.

  • Anais says:

    Does anyone know this? I’ve filled out the form for a voucher for a flight tomorrow. Do I also have to cancel the flight on the website?
    On the website its showing a rebate of only taxes

    thanks very much!

    • ChrisC says:

      if you have applied for the voucher leave it to BA to cancel the flights

  • Newbie A says:

    Hi everyone,

    I was wondering how are people interpreting this condition of the voucher? I thought it meant you can use it on someone else. For example, if my family want to travel but I can’t, I can let them use the voucher. However, I just spoke to a BA rep to make sure they recorded my request for a voucher for my flight tomorrow, and they guy says the voucher has to be used by the named person.

    Does the booking have to be made in your name?
    You’re free to use your voucher however you want. Each person in a booking will receive their own voucher code

  • Jamie Rennie says:

    It seems very unfair that if you’ve already cancelled and are only going to receive a refund of the taxes you don’t then qualify for a voucher. I tried ringing BA for most of yesterday (Friday) but was unable to get through. I cancelled my MAN/LHR/ OTP flights which I was due to take tomorrow (Sunday 15th) via the BA website and was told I will only receive a refund of the taxes. A few hours later it turns out I could have sweated it until the last minute and got a voucher for my full outlay (nearly £900) instead of the paltry £130 I am due to receive. This seems ridiculously unfair. Any advice on how I should go about twisting BA’s arm over this?

    • Mr Cruz says:

      you don’t need to cancel the booking to reclaim taxes (if you did not fly)

      you should not have been eager to cancel

      lesson learned

      • Neil says:

        Can you claim all taxes back on flights not taken Eg: Passenger service charge and airport service charge for your destination or is it just the APD?

        When I’ve searched online it seems unclear – mainly just mentions APD.

  • Lashious says:

    So that has stitched me up then. I bought my flights to Miami next month, with the avios boost redemption last nov, and used a 2 4 1 companion voucher. I paid 1400 or something in taxes for business class and premium so now have to use the voucher soon and wont have the bonus of the avios redemption. What can I do Rob? Also we booked american airlines from MIA to Cancun, and then interjet back to MIA, with a hotel from hotels.com. Argh

    • Sean says:

      you can always cancel an avios booking under the normal rules with everything back bar £35 p.p fee so no need to get a voucher.

      • Anna says:

        How many times has this been asked this now?! People need to start reading the articles and comments, not to mention the Ts and Cs of their own bookings!

        • Luscious says:

          People arent so clever and wise as you

        • Aston100 says:

          The lack of proper forums and the search facilities they bring are the main reason questions get repeated.

          • Mikeact says:

            You meansome people cant be bothered to read or understand the cancellation or change procedures of a purchased or Avios ticket ? Ridiculous.

          • Iain says:

            110% agree. HFP needs to evolve…

          • Rob says:

            In hand, i have quotes on my desk from various web design groups for a full overhaul. £25,000 to £40,000, before anyone asks.

          • BJ says:

            I think many would still ask anyway. I also think most readers like HFP the way it is. Rob asks for feedback and ideas sometimes, usually around the new year, and judging by past comment there has been little demand for big changes.

          • jc says:

            @Rob no reason whatsoever to overhaul the whole website for those improvements to be made. If for argument’s sake you did want to make the changes mentioned above, you’d need a new plugin or two, for a fraction of that price.

          • Rui N. says:

            @Aston100 if you think questions on foruns don’t get repeated 100 times you Haven’t been around a lot of foruns… also, search functions on foruns usually suck, much more effective to use google with the “site:xxx” function

          • Lady London says:

            +1 a lot of the questions that have been asked here andanswered many times over in several places across multiple days now, seem to be being asked by people who aren’t showing signs of having actually made an effort to look at previously asked questions and answers. Also the answers they need will mostly be pretty plain in their own terms and conditions they received when they made their booking. Or if they check the website or their travel provider and look for any emails from their provider.

            I’ve noticed a group of regulars on here helping out when newbies ask frequently already asked questions. But it would be better to use those people’s expertise and voluntarily given time to help those with complicated problems. Like the guy stuck in Peru yesterday that could be left with Iberia not flying him home and no means of support in that country.

            Everyone will help you if it’s clear you have tried yourself first. We don’t want compassion fatigue of our best posters. Jus’ sayin.

          • Lady London says:

            +1 @Rui N.

          • Polly says:

            Only thing l would appreciate is a notification of a reply to a comment. Useful feature, that.

            LL, where is Julian in all this? Not a peep from him lately….

          • Lady London says:

            I think Julian may have been a sensitive soul who may have found it a bit rambunctious here sometimes.

            I was just about getting sick of virtue signalling and now we have a bit of pity signalling. We really are a full grown blog community now aren’t we. Luckily I know relevant posters won’t read that far back. But I will be prepared to defend my comment if necessary.

            Has Callum given us the virilogist’s view yet?

      • Luscious says:

        Thanks, I wanted to try and see if they were waiving that fee.

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