Maximise your Avios, air miles and hotel points

British Airways will refund ALL flights to 31st May for a voucher – but should you say no?

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Finally ….. British Airways has seen the light and is now allowing you to cancel ALL flights up to 31st May, in return for a travel voucher.

However …. I am not convinced you should accept.

Let me explain.

Here is the British Airways ‘Book With Confidence’ website.

British Airways BA 777X 777 9X

These are the new rules:

If you are travelling between 14th March and 31st May, you can refund your flight for a British Airways e-voucher irrespective of when you booked.  No refunds are on offer for flights beyond 31st May.

If you are travelling between 1st June and 31st December 2020, you can refund your flight for a British Airways e-voucher if you booked between 3rd March and 31st May

The voucher is valid for 12 months from the date of your original flight

The voucher can be used on any route, not necessarily the one you originally booked

This applies to both British Airways marketed flights and BA Holidays bookings, although Comair and SUN-AIR are exempt

You cannot claim if you have already started your journey

Flight cancellations can be made until the close of check-in, whilst BA Holidays bookings must be cancelled within 48 hours of departure

Anyone who has already cancelled their booking and lost money cannot retrospectively request a voucher

You can also change your flight dates without any change fees, although you have to pay the fare difference.

The small print on how the voucher works is on the ‘Book With Confidence’ website.

British Airways Book With Confidence

But …. but …. but …. perhaps you should wait?

I know this sounds contrarian.  Many of you have been on tenterhooks waiting for a decision like this to allow you to cancel your trip.

And yet ….

The EU has agreed the terms of a deal to allow airlines to cancel flights without losing their slots.

Next week, British Airways is likely cut anything from 25% to 100% of its scheduled flights – probably around 50% given what Lufthansa is doing.   If your flight is cancelled, you are entitled to a full refund IN CASH.  No messing around with e-vouchers.

By taking the refund now, you are also giving up your right to potential EC261 compensation if you were due to travel within 14 days of the cancellation being made.

Unless you are travelling in the next 4-5 days, you might want to think about waiting in case you end up missing out on a full cash refund.

Of course, there is also a risk that British Airways withdraws this offer and you can no longer refund your ticket at all.

It’s up to you.


How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (April 2025)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

Get 5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

30,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

80,000 bonus points and great travel benefits – for a large fee Read our full review

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, and the standard card is FREE. Capital on Tap cards also have no FX fees.

Capital on Tap Visa

NO annual fee, NO FX fees and points worth 1 Avios per £1 Read our full review

Capital on Tap Pro Visa

10,500 points (=10,500 Avios) plus good benefits Read our full review

There is also a British Airways American Express card for small businesses:

British Airways American Express Accelerating Business

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

50,000 points when you sign-up and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (857)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Mart says:

    Our trip has gone due to Madrid being out of bounds .
    We have flights with iberia(cash) and avios to Rio from Madrid a few days later.
    Insurance want cancellation notices ,rang and rang either not getting through or phone put down anyone any ideas?

    • Anna says:

      Has it been cancelled? This is rather crucial when it comes to determining what you are entitled to.

      • Mart says:

        Not cancelled but fco advise only essential travel to Madrid ,rang insurance and they said ok to claim but want cancellation evidence

  • Clive says:

    Insane sale on LX out of CDG in Business. Global prices under £1000 even to Australia

    • Rob says:

      14 days quarantine required.

      • Clive says:

        Rob it’s a Global sale and currently you are able to push tickets out so why not take advantage? Dubai is £799 and SE Asia under £900

        • Rob says:

          Because people will not think it through. These are essentially non refundable tickets because the repricing after the free change will be massive.

          • Andy says:

            Yes…God knows why all the morons on FT are buying them given all the uncertainty.

          • Lady London says:

            Could be worth it for original routing credit if *A key ones go in for that. Have to use any rapidly though as it will only be a respectable interval before devaluations

    • Lady London says:

      Interestingly, BA seems to be providing the SIN-SYD-SIN flights on those itineraries. When sold by and ticketed by Lufthansa or Swiss, apparently, rather than an OTA? I looked at it quickly, might have even wrong, but haven’t seen BA legs on tickets sold by those in quite a while

  • Mikeact says:

    We’re currently looking to cut short our US trip and just get back home anyway possible. It’s just that, what’s the point? Restaurants are closed, attractions are closing fast, our Holiday Inn has had to close the restaurant on instructions from HQ. And looking on TV tonight…showing the MASSIVE queues of arrivals into Chicago O’Hare, all having to be tested and having to answer written questions and then having a one on one….total nightmare.
    Feels like living in a real life horror movie.

    • Just my tuppence says:

      Oh no. I hear you. But why cancel. Take a deep breath, chill, relax. Enjoy the close company of your loved one and make the most of the lovely climate, nature etc etc etc. Switch off your phone get in the zone. You’ll be returning to a nightmare here so please, relax and enjoy your well deserved trip!

      • DF says:

        Great advice
        We are in San Francisco

        • BJ says:

          Great time to hire a car and head into the rural north…Lassen and then up to Shasta if you have the time and never been before.

          • Novice says:

            Great time to be a writer.

            The book is gonna write itself with all this world turning into a dystopian nightmare.

    • Jeff says:

      Based on the pictures of what US airports look like at the moment, you don’t want to be anyone near one at the moment

  • Mark says:

    I had planned to go to Bulgaria at the end of the month and booked in Feb as the route gets good tier points (160 return in club) but most likely not going and thus I am entitled to receive the voucher. Does anyone know, that as I paid cash and avios, if I get the Avios back?

  • Simon G says:

    Any news on BA extending 2-4-1 vouchers? I have a trip planned for Easter booked a year ago with a voucher that is due to expire on 2nd May. I know I can cancel (although suspect BA will first) and get the Avios and voucher back, but the chance of using the voucher in the next 6 weeks are pretty slim!

    • Sue says:

      Hi Simon
      I’m in the same boat, although my 2-4-1 runs out during my trip! I tried to call BA just now (gold line) and the message is done not call unless you are due to within 72 hours. Use the website’. I have scoured the website – it says if you have booked through Avios claim here, but nothing about whether you will get your 2-4-1 extended. At a loss as to what to do now!

      • AJA says:

        Simon and Sue wait until 36 hours before your trips to cancel as BA will probably cancel your flights in the meantime. But if not you can cancel up to 24 hours before departure and get everything back for a fee of £35 per passenger.

        If you do cancel you should do it over the phone and ask for an extension to the 2-4-1 voucher. Anecdotal evidence is that extensions are given. It’s not an official policy.

        Also it seems the £35 fee per passenger is noe being refunded as an e-voucher as well.

  • Patrycja says:

    FCO is now advising against all but essential travel to Peru as well.

  • Pee Lee says:

    Latest from QANTAS

    From today, we are giving customers who hold tickets for domestic and international travel the ability to cancel their booking and retain the value as travel credit. The offer is available until 31 March for travel booked up to 31 May 2020 and applies to all Qantas and QantasLink services.”

  • Ruth4325 says:

    How long is it taking BA to refund just now? My April flight was cancelled on Tuesday CDG-LHR-EDI, an avios redemption. I’ve not had any taxes or avios back yet.

    • AJA says:

      Give BA a chance. You will get it back eventually. Their call centres are inundated, a BA employee posted a message on FlyerTalk yesterday pleading for people only to call if they are travelling in the next week. Everyone else should just hold off. He and many colleagues was called back in to work on his weekend off to assist.

      I think we should be grateful for anything they’re doing. Especially as there will be many whose jobs are at risk.

      I am sure that is the same at all the airlines and hotels. Tough times ahead.

      • TGLoyalty says:

        Reduced down to 72hrs.

        Any questions about extending 2-4-1 vouchers if the expire soon can be emailed in via the website with a general enquiry.

      • Ruth4325 says:

        Actually I haven’t phoned the contact centre as I know they are busy. I’m not an imbecile. I simply asked if anyone knows how long refunds are taking at the moment.

        • Annabel says:

          Hi Ruth. I cancelled an open jaw companion ticket booking on Monday and have had no Avios / refund or companion voucher back. I queried it with ‘you first’ and they said it will be another 3-5 working days. So I think it’s around 2 weeks from point of cancellation.

          • JAD says:

            Hi, re refunds query – quick data point on my recent experience. BA cancelled a LHR – ARN flight on Weds last week for travel this weekend. I rang on Thurs last week to ask for a refund. It was a cash booking and I also used Avios to reduce the cash price Avios were refunded in c. 2 days and I had the cash refunded to my cc today – so c. 4 days. HTH.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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