Maximise your Avios, air miles and hotel points

British Airways will refund ALL flights to 31st May for a voucher – but should you say no?

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Finally ….. British Airways has seen the light and is now allowing you to cancel ALL flights up to 31st May, in return for a travel voucher.

However …. I am not convinced you should accept.

Let me explain.

Here is the British Airways ‘Book With Confidence’ website.

British Airways BA 777X 777 9X

These are the new rules:

If you are travelling between 14th March and 31st May, you can refund your flight for a British Airways e-voucher irrespective of when you booked.  No refunds are on offer for flights beyond 31st May.

If you are travelling between 1st June and 31st December 2020, you can refund your flight for a British Airways e-voucher if you booked between 3rd March and 31st May

The voucher is valid for 12 months from the date of your original flight

The voucher can be used on any route, not necessarily the one you originally booked

This applies to both British Airways marketed flights and BA Holidays bookings, although Comair and SUN-AIR are exempt

You cannot claim if you have already started your journey

Flight cancellations can be made until the close of check-in, whilst BA Holidays bookings must be cancelled within 48 hours of departure

Anyone who has already cancelled their booking and lost money cannot retrospectively request a voucher

You can also change your flight dates without any change fees, although you have to pay the fare difference.

The small print on how the voucher works is on the ‘Book With Confidence’ website.

British Airways Book With Confidence

But …. but …. but …. perhaps you should wait?

I know this sounds contrarian.  Many of you have been on tenterhooks waiting for a decision like this to allow you to cancel your trip.

And yet ….

The EU has agreed the terms of a deal to allow airlines to cancel flights without losing their slots.

Next week, British Airways is likely cut anything from 25% to 100% of its scheduled flights – probably around 50% given what Lufthansa is doing.   If your flight is cancelled, you are entitled to a full refund IN CASH.  No messing around with e-vouchers.

By taking the refund now, you are also giving up your right to potential EC261 compensation if you were due to travel within 14 days of the cancellation being made.

Unless you are travelling in the next 4-5 days, you might want to think about waiting in case you end up missing out on a full cash refund.

Of course, there is also a risk that British Airways withdraws this offer and you can no longer refund your ticket at all.

It’s up to you.


How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (April 2025)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

Get 5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

30,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

80,000 bonus points and great travel benefits – for a large fee Read our full review

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, and the standard card is FREE. Capital on Tap cards also have no FX fees.

Capital on Tap Visa

NO annual fee, NO FX fees and points worth 1 Avios per £1 Read our full review

Capital on Tap Pro Visa

10,500 points (=10,500 Avios) plus good benefits Read our full review

There is also a British Airways American Express card for small businesses:

British Airways American Express Accelerating Business

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

50,000 points when you sign-up and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (857)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Billy says:

    Given the flight lock down it may be of little use, and I don’t know if it is targeted but TripIt offering free upgrades to TripItPro for six months.

  • vince says:

    Supposed to fly to India on Sunday. remarkably BA still flying with empty planes due to cancelled visas.
    Applied for travel voucher 5 days ago and heard nothing from BA. Not even an email to acknowledge application.
    You would think they could get their systems to at least send automated replies.

    • Jill ( Kinkell) says:

      When I completed the details for voucher , an automatic BA response acknowledged it which said 5 working days. Screen shot it!

    • Lady London says:

      Screenshot any attempt to reach BA, e.g. if you use Skype it gives you a nice shot of how long you’ve been trying to get through if you wouldn’t have a phone statement as proof.

      Screenshot any form or contact you have with them if you are looking to cancel flights or apply for vouchers.

      I would honestly be worried if I didn’t receive some form of automated acknowledgement and would do it again in that case to make sure and with screenshots

  • Lynne says:

    Will the BA voucher be protected under Section 75 of the Consumer Credit Card Act?

  • James says:

    I booked a flight using Avios + a Companion Voucher + cash. The companion voucher was due to expire in April, would I get a new companion voucher with new dates?

  • Smid says:

    So if you paid a premium for a flight, say on Good Friday, and want to either move or (voucher and use later), what happens to the spare 100 odd quid you paid because it was good friday?

    • Rhys says:

      The voucher is based on what you originally paid.

    • Rob says:

      If you book a cheaper replacement flight the excess is kept in voucher form for you to use later.

  • xcalx says:

    I have a cash Iberia flight booked for April, when I go in to MMB its showing a time change (of only 15 mins) but is asking me to accept changes or decline. If I decline does that cancel the ticket and issue a refund. Thanks.

  • Anna says:

    Not being allowed to cancel either of my Avios bookings now. BA are holding about £3k and 400k Avios if mine in contravention of their own Ts & Cs. I am mindful of the pressure on call centres but I am starting to wonder if I will see any of it again! Voucher no use to us as OH can’t book more leave for 12 months.

  • AndyB says:

    Does anyone know if the voucher can be used to pay down the balance on a holiday booking? Hopefully things better by December! Thanks.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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