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Workaround found! How to trigger an online British Airways flight refund using Google Chrome

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EDIT Monday 30th March – Some people are reporting today that this workaround is not working for them. If it does not work as described, it is probably not your fault!

Our main article today is about BA’s unwillingness to let you claim an online cash refund for an Avios flight.

We have now found a way of triggering a cash refund – as opposed to a voucher – without calling British Airways (and waiting hours in the queue …..)

This next chunk of text is for getting a refund of your taxes on Avios bookings which have not yet been cancelled by BA. 

For a refund on a CASH or Avios BA flight booking which has been cancelled, scroll down this page and read the PS. at the bottom.

If you have a CASH BA flight booking which is NOT showing as cancelled, do NOT follow any of the advice on this page.  You are not yet able to get a cash refund.  You either need to accept the British Airways travel voucher offered or wait until your flight is cancelled and then follow the steps above.

To be clear:

Got an Avios booking which is not yet cancelled?  Read on

Got an Avios booking which is cancelled?  Go to the PS at the bottom

Got a cash booking which is cancelled?  Go to the PS at the bottom

Got a cash booking which is not yet cancelled?   Sorry, there is no way of getting a cash refund.  You need to accept the BA voucher or wait for your flight to be cancelled.

How can you stop British Airways forcing a flight voucher on you?

In summary ….. if you turn off JavaScript in Google Chrome then ba.com will take you to the full cancellation page.

Here’s proof it works:

How to trigger an online Avios flight refund using Google Chrome

This is how to do it, using the Google Chrome broswer.

Go into ‘Manage My Booking’ on ba.com and select ‘Cancellation options for this booking’.  You must be logged in and using the BA account of the person who booked, ie the person who is named on the confirmation email.

You are taken to the ‘consent’ screen:

How to trigger an online Avios flight refund using Google Chrome

Do NOT continue the process, as you will only be taken to the ‘Future Travel Voucher’ page which you don’t want.  In order to cancel, you need to first disable JavaScript in Chrome.  (If you are not using Chrome, you need to find out how your browser handles JavaScript.)

This is how you do it:

Click the ‘three dots’ in the top right corner of Chrome

Scroll down to ‘Settings’ and click – this opens a new ‘Settings’ page

Click ‘Privacy & Security’ in the left menu – this brings the ‘Privacy & Security’ section to the top

Click ‘Site Settings’ in the ‘Privacy & Security’ section

Scroll down to the ‘Permissions’ section and click ‘JavaScript’

Turn off JavaScript by toggling the ‘Allowed’ button

Do NOT close the window as you need to turn it back on later.  Switch back to the window where you have the ba.com ‘Consent’ page open.  Tick the ‘Please tick here’ box and click ‘Continue’.

You will now be on the standard cash cancellation screen.

Turn JavaScript back on.

You can cancel your booking for a full cash refund of your taxes, and with your Avios returned.

But don’t forget …..

You will be still be paying the £35 per person cancellation fee on a long-haul booking.  If you want to avoid this, you need to wait until BA cancels your flight automatically, assuming it does not operate.

If you paid for seat selection, you LOSE this money if you cancel.  You may prefer to take the travel voucher as I believe the seat selection value is retained, either as part of the voucher or as a credit for free seat selection when you rebook.

PS.  How to get a refund for a CASH British Airways booking

If you are looking to refund a CASH booking which has already been cancelled, this is an alternative set of steps:

1) Go into Manage My Booking on ba.com and select the flight shown as cancelled

2) Go into your browser’s settings and disable JavaScript – for Chrome, follow the instructions I outlined earlier in this article for cancelling an Avios booking

3) Go back to ‘Manage My Booking’ and click on the ‘Cancel and Refund’ button which is just under the cancellation notice

4) Confirm that you now see the correct cash refund form and not the voucher refund form

5) Turn JavaScript back on in your browser settings

6) Click on the “Yes” radio button to select that you are a person in the booking

7) When nothing happens press “Enter” on your keyboard. (this works in Firefox and Chrome). The page refreshes and shows an error at the top of the page “email address invalid”

8) Click on the “Yes” radio button again

9) Complete and submit the form

You will see this screen:

British Airways cancellation

For absolute clarity, do NOT cancel a CASH flight if you have not received an email from British Airways saying that your flight is cancelled.  If your flight is still showing as operating, cancelling means you lose EVERYTHING except a nominal amount in taxes.

Comments (1143)

  • Katherine says:

    I got through on attempt #3 this morning by choosing 2 for every option – think it is just luck if you dial when the queue can take another line on hold. Having already been declined a refund via the voucher system, declined a refund via email, declined a refund via Twitter DM (they actually told me i wasn’t entitled to a refund on Avios unless the flight is cancelled), i was relieved to get through. But the person i spoke with told me i have now joined a cancellation queue and that she thought i wasn’t entitled to a refund. Its a club class Avios booking – surely refundable? I fear i am in the usual voucher queue and the outcome won’t be good. I am now getting to the stage where i am worried i am not going to get my cash taxes refunded, let alone the xxx,xxx of airmiles i wasted. Not to mention the £00s a year i spend on BA Amex in order to earn these miles etc etc etc.

    • Rhys says:

      Yes, Avios bookings are refundable. Not sure why BA call centre think they aren’t – I had no trouble getting a refund for an Avios ticket recently.

      • Katherine says:

        Part of the problem is i think the call centre / refund queue is staffed by people not familiar with the normal process. The woman i spoke with said she was a volunteer, perhaps from BA ops.

        • Rhys says:

          Cancellation rights are in the terms and conditions of the fare so if worst comes to worst all you have to do is direct them to it.

  • Tony Bath says:

    I just spoke with a v. helpful staff member (0825 this morning), using the Gold Exec tel number 0800 123 111 ignoring any Options (stay silent). After three-five minutes the process was completed, along with the cautionary advice that refunds are taking approx three weeks to reach the credit card account.