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Workaround found. How to trigger an online British Airways flight refund using Google Chrome

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Our main article today is about BA’s unwillingness to let you claim an online cash refund for an Avios flight.

We have now found a way of triggering a cash refund – as opposed to a voucher – without calling British Airways (and waiting hours in the queue …..)

This next chunk of text is for getting a refund of your taxes on Avios bookings which have not yet been cancelled by BA. 

For a refund on a CASH or Avios BA flight booking which has been cancelled, scroll down this page and read the PS. at the bottom.

If you have a CASH BA flight booking which is NOT showing as cancelled, do NOT follow any of the advice on this page.  You are not yet able to get a cash refund.  You either need to accept the British Airways travel voucher offered or wait until your flight is cancelled and then follow the steps above.

To be clear:

Got an Avios booking which is not yet cancelled?  Read on

Got an Avios booking which is cancelled?  Go to the PS at the bottom

Got a cash booking which is cancelled?  Go to the PS at the bottom

Got a cash booking which is not yet cancelled?   Sorry, there is no way of getting a cash refund.  You need to accept the BA voucher or wait for your flight to be cancelled.

How can you stop British Airways forcing a flight voucher on you?

In summary ….. if you turn off JavaScript in Google Chrome then ba.com will take you to the full cancellation page.

Here’s proof it works:

How to trigger an online Avios flight refund using Google Chrome

This is how to do it, using the Google Chrome broswer.

Go into ‘Manage My Booking’ on ba.com and select ‘Cancellation options for this booking’.  You must be logged in and using the BA account of the person who booked, ie the person who is named on the confirmation email.

You are taken to the ‘consent’ screen:

How to trigger an online Avios flight refund using Google Chrome

Do NOT continue the process, as you will only be taken to the ‘Future Travel Voucher’ page which you don’t want.  In order to cancel, you need to first disable JavaScript in Chrome.  (If you are not using Chrome, you need to find out how your browser handles JavaScript.)

This is how you do it:

Click the ‘three dots’ in the top right corner of Chrome

Scroll down to ‘Settings’ and click – this opens a new ‘Settings’ page

Click ‘Privacy & Security’ in the left menu – this brings the ‘Privacy & Security’ section to the top

Click ‘Site Settings’ in the ‘Privacy & Security’ section

Scroll down to the ‘Permissions’ section and click ‘JavaScript’

Turn off JavaScript by toggling the ‘Allowed’ button

Do NOT close the window as you need to turn it back on later.  Switch back to the window where you have the ba.com ‘Consent’ page open.  Tick the ‘Please tick here’ box and click ‘Continue’.

You will now be on the standard cash cancellation screen.

Turn JavaScript back on.

You can cancel your booking for a full cash refund of your taxes, and with your Avios returned.

But don’t forget ….

You will be still be paying the £35 per person cancellation fee on a long-haul booking.  If you want to avoid this, you need to wait until BA cancels your flight automatically, assuming it does not operate.

If you paid for seat selection, you LOSE this money if you cancel.  You may prefer to take the travel voucher as I believe the seat selection value is retained, either as part of the voucher or as a credit for free seat selection when you rebook.

PS.  How to get a refund for a CASH British Airways booking

If you are looking to refund a CASH booking which has already been cancelled, this is an alternative set of steps:

1) Go into Manage My Booking on ba.com and select the flight shown as cancelled

2) Go into your browser’s settings and disable JavaScript – for Chrome, follow the instructions I outlined earlier in this article for cancelling an Avios booking

3) Go back to ‘Manage My Booking’ and click on the ‘Cancel and Refund’ button which is just under the cancellation notice

4) Confirm that you now see the correct cash refund form and not the voucher refund form

5) Turn JavaScript back on in your browser settings

6) Click on the “Yes” radio button to select that you are a person in the booking

7) When nothing happens press “Enter” on your keyboard. (this works in Firefox and Chrome). The page refreshes and shows an error at the top of the page “email address invalid”

8) Click on the “Yes” radio button again

9) Complete and submit the form

You will see this screen:

British Airways cancellation

For absolute clarity, do NOT cancel a CASH flight if you have not received an email from British Airways saying that your flight is cancelled.  If your flight is still showing as operating, cancelling means you lose EVERYTHING except a nominal amount in taxes.


How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (May 2025)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

Get 5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus Card

30,000 Avios and the famous annual Companion Voucher voucher Read our full review

British Airways American Express Credit Card

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

American Express Preferred Rewards Gold Credit Card

Your best beginner’s card – 30,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

80,000 bonus points and great travel benefits – for a large fee Read our full review

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, and the standard card is FREE. Capital on Tap cards also have no FX fees.

Capital on Tap Visa

NO annual fee, NO FX fees and points worth 1 Avios per £1 Read our full review

Capital on Tap Pro Visa

10,500 points (=10,500 Avios) plus good benefits Read our full review

There is also a British Airways American Express card for small businesses:

British Airways American Express Accelerating Business Card

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

The American Express Business Platinum Card

50,000 points when you sign-up and an annual £200 Amex Travel credit Read our full review

The American Express Business Gold Card

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (1117)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • AlexT says:

    When I click Manage My Booking I now get taken to a new screen and not the usual one that allows seat selection, etc. It says “We’re sorry that your flight to XXX has been cancelled. You can choose a new flight or cancel this booking.” and the only option I can choose is Cancel Booking at the bottom, which, JavaScript active or not, takes me to the voucher request screen. Is there a way to sidestep this screen and access the normal Manage My Booking one?

  • PF says:

    Hi, managed to cancel an a Avios/Companion fare this morning on the phone. 0800 727 800 and then do not select refund and do not select booked with Avios on the next menu. Was only on hold for about 5 mins and confirmed cancellation there and then. Said Avios back in account within the hour and they were along with voucher. Chap said money would take up to 14 days which is fine. I can now rebook when flights for next April come available. Hope this helps someone. Good luck.

    • stevenhp1987 says:

      Thanks for this!

      Didn’t press any buttons, just ignored all the options, was through to an agent in about 5 minutes. 2-4-1 and Avios back in our accounts already!

  • Andrew Davey says:

    I too ended up on a screen without an option to proceed. However I kept hammering the enter button and it opened up below. Hope this helps.

    • Isherwood says:

      Thanks for this advice. Worked for me Friday 3.4 and successfully cancelled Avios booking for refund. Received email from BA immediately confirming refund being processed. No sign of Avios being returned as yet. Add this one to a collection of outstanding cancellations /refunds dating back to 16.3. Understand it will be a long wait with BA what with one thing and another.

      • Isherwood says:

        Apologies. Friday was actually 3.4.

        • Isherwood says:

          Why am I apologising? The date is correct. These airport rules for morning drinking are causing havoc to my concentration.

  • AF says:

    As per PF advice above (3rd 10.33) , was on hold for 15 mins but got hybrid cash/avios refund easily for our flight 3rd May

  • RMarkD says:

    Phone for a cash refund today. 15 minute wait, and all done in 5 minutes – it will go to back office team for processing in 14 days. CSA was completely charming and in remarkably good humour, call things considered. No complaints here.

    • Waribai says:

      This is what it has come to on BA:

      a) being grateful that someone picked up the phone.

      b) being grateful that said person was in a good mood!

  • fdjs says:

    I just called the gold line, was on hold for less than 5 minutes. Cancelled for full refund.

  • Duncan Stevenson-Price says:

    I’ll add my experience. Called today (Saturday) at 06:40 to cancel an Avios booking. Call answered in about an hour and the cancellation took about 13 minutes.

    Same info provided about times – Avios + companion voucher back today, cash back in 2 weeks.

  • stevenhp1987 says:

    Work around not working.

    Phone lines not working, just apologies after a minute and hangs up!

    My Japan flights in June have now been cancelled. Our first 2-4-1 redemption 🙁

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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