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Norwegian secures a Government bail-out, whilst easyJet puts a UK-wide deal at risk

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The first European airline bail-out (if you don’t include the nationalisation of Alitalia, which was already doomed!) has been finalised.  A 2nd bail-out, for Finnair, is expected to be agreed imminently albeit the Finnish Government is already a 56% shareholder in the airline.

Norwegian has agreed a deal with the Government of Norway to provide a credit guarantee of NOK 3 billion (£225m).

This means, effectively, that Norwegian can arrange a bank loan which will be underwritten by the Government.

An additional NOK 3 billion will be offered to SAS, small domestic airline Wideroe and other carriers.

It is not a slam-dunk for Norwegian, however.  According to Reuters reports, the initial tranche of NOK 300 million depends on commercial lenders providing NOK 30 million as the Government will only fund 90% of the guarantee.

To access an additional NOK 1.2 billion, Norwegian has to persuade its banks to postpone loan repayments, including interest, for the next three months.  The final NOK 1.5 billion requires the airline to raise additional money for shareholders to improve its debt to equity ratio.

Even if these criteria are met, NOK 3 billion (£225m) is a modest sum of money in airline terms.  It is unclear what the Norwegian cash burn currently is, however, given that 90% of staff have been placed on unpaid leave and virtually all non-Scandinavian routes temporarily closed.

As an additional trade off, all airlines receiving money will be forced to operate selected domestic routes in Norway – selected by the Government – irrespective of whether they are commercially viable.

The bottom line is that there is no guarantee that Norwegian can tick all the boxes required to receive the money, or that it will be enough.

Norwegian

Is easyJet putting a UK airline bail-out at risk?

Plans for a Government-led UK airline – and indeed airport – bail-out are progressing, but it isn’t easy.

British Airways took a firm stand early in the process by stating that it had no interest in a bail-out, whilst adding that if there was one it would obviously jump in.  You could see this as altruism on the part of the airline, but you could also see it as an attempt to drive Virgin Atlantic into bankruptcy.

British Airways and its parent IAG were very publicly against any Government help for Flybe.  By coincidence, as soon as Flybe failed, British Airways regained 12 Summer slot pairs at Heathrow which it was forced to divest as a condition of buying BMI.  I imagine these slots are worth, conservatively, £100m between them.

The complex structure of IAG also makes a bail-out difficult.  British Airways is, of course, a Spanish-owned company.  Should the UK Government be supporting Spanish businesses?  On the other hand, you can be sure that the Spanish Government has bigger problems at the moment, especially post-Brexit, than propping up a UK carrier.

I would have expected an easier ride from easyJet.  Whilst, on paper, the company is financially stronger than IAG it is likely to be grounding more of its fleet.  It also has little to gain from seeing Virgin Atlantic fail, except potentially a handful of extra London Gatwick slots.

easyJet seems to have played its hand badly, however.  This week it paid out dividends of £174 million, of which £60 million goes to Sir Stelios Haji-Ioannou and his family, at the same time as seeking Government funds.

To add insult to injury, it has insisted that cabin crew sign up to a new agreement which includes fundamentally detrimental changes to terms and conditions.  Whilst the request for three months unpaid leave is being mirrored elsewhere, easyJet wants to impose other changes which will run until November 2021 – over 18 months away – including removing free cabin crew meals, scrapping 2021 pay rises and unfavourable changes to working patterns.

easyJet is now in the bizarre position of having over 17,000 of its own staff petition the Government to REFUSE a bail out of the airline.

It is worth contrasting this with the situation at Virgin Atlantic.  Looking at what I have seen posted by staff on social media, there is a genuine desire amongst crew and management to pull together to ensure that the airline survives.

Despite all this, I would expect a multi-billion pound set of loan guarantees to be announced over the next few days.  There may also be an element of direct compensation as the Foreign Office has now advised all UK residents not to travel if possible.

Comments (142)

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  • Vit says:

    Dear Rob et al, OT as there is no bits today.

    I have a return flight with QR to BKK via Doha on 14th April. Due to latest requirement from CAAT (Civil Aviation Authority of Thailand), we have made up our mind that we will not go. Note that the flight was booked through lastminute.com using giftcard, unfortunately.

    As I am currently waiting to change/cancel the flight for QR voucher, I was informed by the agent that the outbound flight has been “completed changed”. Based on those changes and after a bit of research, it seems to me that the flight is more like cancelled as I was put into different flight number, different date (the next day) and different time. Note that the return leg remains unchanged.

    I am keen to cancel the flight and content with the voucher option but would be much happier with cash refund (even though less 30GBP due agent fees). I have noticed a paragraph from the agency as below if I were going to pick refund option.

    “We will pass your request to the airline. Please be aware that refunds are subject to the airline’s Terms and Conditions and, although they are usually processed based on a return ticket, you may only be reimbursed for the part of the trip that is affected.”

    I would like to ask your and other opinion and experience, in this case, am I entitled to full refund for both legs or just outbound legs? If yes, based on what? EC 261? To my understanding, I should be able to claim full refund on both legs with free cancellation on the whole booking.

    I hope the question is clear.

    Many thanks,
    Vit

    • Lady London says:

      You are right. Different flight number is same as cancellation. EU261 you are entitled to whole cost of your flight back as money value and don’t have to take a voucher.

      Any travel agent fees are lost – but think of the hassle your agent now has to deal with QR.

      I am sure this is not strictly needed but personally I would send same letter to travel agent and QR jointly saying due to cancellation of the flight you had purchased you are claiming a full refund of the entire cost of the flight due to you under EU261/EC261 and do not wish to accept a voucher. This is because you do not want to risk any failure on the part of the agent. I’d push for refund quickly as there’s a chain of 2 risks here.

      If your card was charged by QR for flight costs and not the agent then if the above fails then you have s.75 rights on your card but you have to exhaust the refund process with merchant chain first

      • Vit says:

        Thanks very much. Adding to the complexity, it is that we have used the lastminute.com voucher to book the flight as well as about £1 using credit card. I have just wrote back to the agent but do not know the contact email of Qatar Airways. Would be much appreciated if anyone can provide here.

        • Lady London says:

          That’s more complex. I suggest you concentrate on informing both probably as above making clear it’s the change of flight that caused it and you want full refund.

          LM voucher will depend on their conditions and if LM turns out to be good for it. You may have to deal with that later.

          If your card was charged directly by QR then that gives you the clearest s.75 cover but I am not sure about the fate of the voucher and that’s far too specific to how you got it etc to cover here.

          Just cover you a.. as to you informing them you reject the reroute and want a refund and you will probably end up with whatever is the best possible outcome in the circumstances

          • Lady London says:

            ,*informing both probably–>> p r o v a b l y.
            D*** text editor overwrote

        • Lady London says:

          Look on the QR website for contact details BN or call them

        • Charlieface says:

          Voucher should still have liability under both EC261 and S75 (the latter is not so applicable as it’s booked with an agent, it would be if LM went bust and didn’t pay the ticket)

  • BJ says:

    “Whilst the request for three months unpaid leave is being mirrored elsewhere, easyJet wants to impose other changes which will run until November 2021 – over 18 months away”

    Might be a rare dose of realism from EasyJet while everything and anything revolves around the 3 months magic number. I hope nobody here is buying into, and making plans on the basis of that. Absent the sudden discovery of useful existing treatment options, 3 months is just a fantasy.

    • Spursdebs says:

      My Son has postponed their July wedding. So no not all of us are buying into it … hoping yes but believing no.

      • Shoestring says:

        5 person limit not worth £000s, nor would it cost that – maybe they missed a Shoestring opportunity to save a bit of money

        round of M&S sandwiches, everybody in different rooms of the house shouting polite conversation at each other, no need to kiss the bride, no hotels or flights open = under £20

        • Spursdebs says:

          Not a church do and I’ve taught my son well on how to get the most for his money! All paid for on Amex cards of course lol

      • BJ says:

        I’m hoping too Debs, not even cancelled or June trip yet (but fully accept we will almost certainly have too) and certainly not our December one. I’d like to think the chances for the December one going ahead are better than 50/50 though. I was fortunate that I locked it all down before Nationeide travel insurance changed their terms.

        • Spursdebs says:

          Trying to have some faith and be positive BJ
          I don’t want to be all doom and gloom it’s so draining on your soul. We have set up WhatsApp groups to post funny stuff the darker the better lol

      • Lady London says:

        Oh no! refunds on your Amex, @Spurs Deb’s?

    • Lady London says:

      Provided there’s an upside for staff too, as and when easyJet performs better after 2021, then it is realistic to accept.

      However I’d advise the crew only to accept if, say, minimum compensation is also required to them linked with dividends or reported profits/operating profit. A fair % / triggers would have to be agreed as theoretically employees havent made a financial investment in share and aren’t taking the same risks as shareholders.

      If the staff don’t get this now then they will end up in the same position as BA staff – taking the brunt of bad times with no share in the good times.

      • BJ says:

        Agreed, my reference to realism being with respect to the timescale only. Unfortunately there may be long term negatives for staff across many industries, but future will vlearly dhow employers that valye theur staff and those that don’t.

  • Cuchlainn says:

    EasyJet related :
    The last of my “repatriation” flights ( I booked 4 different ones ! ) for my daughter is due to fly tomorrow – Sun 22/03 BHD to BFS with EZY. I managed to get her home on the 2nd Ryanair flight EMA to DUB and have been offered ( and accepted) full refunds for the other 2 Ryainair flights. Their commas was very good, with both a text and an email 48hrs before flights and a smooth refund page.
    However, EasyJet are noticeable by the lack of communications and only offering to swop this flight to another flight later in the year, “fee free”. If I try to book an alternative flight, using a different device and bowser, with the same amount I paid for the BHX-BFS flight and then log into My Booking I am getting an extra approx. £30 to £35 surcharge……

    Any ideas welcomed, other than continuing to add £ and kick the can ( flight ) further down the road !

    PS Hats off to BA Holidays – 4 day break booked to Monaco for tennis 🎾 in April and email received last night informing me full refund on the way ASAP – excellent CS.

    • TGLoyalty says:

      As an ATOL holiday provider they have a stronger duty of care for your whole holiday experience. Doing what they must rather than just the right thing.

      EasyJet is sticking to the rules laid out by the EU for flights and if the flight flies tomorrow and the passenger’s not on it that’s not their issue.

    • Genghis says:

      “ BHD to BFS”. Surely easier to drive?

  • Nick says:

    Maybe this is utter fantasy…
    Any hope for a joint UK-Spain bailout for IAG. Surely in both interests to save IAG from collapse!

    Sad to see hardworking easyJet staff take unpaid leave whilst Sir Stelios got £60m. But c’est la vie!

    • BJ says:

      Saw some reports that Walsh and Co. at IAG are taking 20% cut while the pilots have been asked to take 50%. Cabin crew and other staff probably get even worse.

      • Lady London says:

        20% or 50% cut of what, though?

        20 % cut of 5 million is not the same suffering as, say, 50% off a basic salary on which.someone’s also lost all their shift allowances because they’re not actually flying

        I know that’s better than losing their jobs but I am sick of CEO’s loudly announcing % cuts to their own salaries. 20% is probably to their base salary which is walking-around money to them. CEO etc’s real money is bonuses, pension payments, stock awards and share purchase or similar privileges, and ultimately huge exit packages when they fail. These non salary privileges do not get the 20% cut that is being loudly proclaimed as the CEO’s share of the pain.

        Wait and see even if temporarily impacted the real compensation package always comes back and they still win if they go.

    • Lady London says:

      Hope not.
      Preserving competition by helping Norwegian and the non-Delta 51% of Virgin appeals to me more. Even though I know that’s really just as bad 🙂

    • memesweeper says:

      It doesn’t matter a fig if IAG go bust. If they do, there’s a good chance the administrators could sell BA as a going concern. If not, BA could be nationalised independently of IAG. I hope the UK government doesn’t lift a finger to help them. By all means support the staff through the schemes announced this week, but foreign owned business are somebody else’s problem and we have enough of our own to fund.

      • Rob says:

        It can’t be sold as a going concern. It will be broken up with the slots sold piecemeal, with all the overseas airlines jumping in to buy a couple of pairs each at fire sale prices. It would be impossible to put BA back together without the slots.

        • memesweeper says:

          The if the pseudo-monopoly of slots is worth more than the slots individually then it *might* be saleable if IAG go under? In any event I really don’t want to see BA go but I really do see better uses for taxpayers money today than saving IAG

          • Rob says:

            We would be the biggest country in the world without a ‘national’ airline. Basically Hungary post-Malev. Thai would buy the Bangkok slots, Malaysia would buy the KL slots etc etc. Probably as little as £5m max per pair given how many came up. And then we’re left with nothing …

  • Reeferman says:

    I have a flight booked with Qatar next week – OSL/DOH/AKL and back AKL/DOH/CPH. The outbound flights are still showing as operating whereas one of the return legs is already cancelled. Qatar has not informed me and, on-line, no alternatives are shown (unsurprisingly).
    Obviously I am unable (and unwilling!) to travel.
    Any thoughts on whether I’m entitled to cancel the r.t. on this basis and insist on a full cash refund?
    I know Qatar its offering a 12-month voucher but this is no use to me. The ticket does allow for a cash refund anyway – but for a penalty.
    Thanks

    • Lady London says:

      Yes you are entitled to cancel for a full refund. Accepting rerouting or choosing refund of the whole ticket is your choice not the airline’s if the first leg of your ticket departs the EU.

      I’d call them and get them to admit that flights cancelled. Once they’ve admitted that (sequentially) tell them you are exercising your right to a full refund of the ticket under eu261 rights and you do not want a reroute. See my other reply this thread for what else to bolster this. Btw you do not have to accept a vouchwr

      • Reeferman says:

        Many thanks Lady London – will indeed call them for a full refund.

      • Lady London says:

        *and defo you do not have to pay any cancellation charge even if it’s in their ts and cs because it’s them that cancelled or significantly resheduled not you if your ticket starts in Europe so you are covered by the EU261 statute. Statutes override contracts as a general rule.

        If you were cancelling or requesting to change on your side, whatever the reason, then this would cost you as the contract.would then apply.

  • Jack says:

    O/T anyone know if it’s still possible to transit through HK airport?

    And if so, would they allow a long transit of say 16 hours without leaving the airport?

    • Nick says:

      Yes and yes, though it won’t be pleasant. Worth asking if they can get you on an earlier flight (assuming there is one).

  • roger says:

    OT – My Iberia flight (at end of March) to Madrid is cancelled but I cannot get through to Customer Service. The line duly cuts-off all the time. Online there is no option but to get in touch with CS.

    Anyone with recent Iberia CS experience?

  • G says:

    I am currently in Mexico with a return flight booked on Friday with American Airlines returning to London via Miami. I left the UK more than 2 weeks ago so am not affected by the EU/UK ban. Does anyone know if the US ban on travel with Mexico put in place yesterday covers transit passengers as well or if I will be allowed to travel? Called AA who told me to check the ESTA website and that has nothing on the Mexico ban just the EU/UK one. On hold with them again trying to figure this out.

    Have Amex plat insurance, but helpfully their insurance team does not work the weekend so not getting anything out of them either.

    • Anna says:

      I can only find references to border crossings in the media, however things are changing on a daily basis. A lot could happen by next Friday, and either the US or Mexico could decide to change the rules at any moment, leaving you stranded like many British travellers in Peru. As well as contacting your insurance I would suggest trying to contact the British embassy or consulate for advice and also be prepared to look for a direct flight back to the UK.

      • Lyn says:

        Based on a quick look at the AA web-site and elsewhere, the border restrictions are apparently supposed to apply to flights as well as the land border but can’t find evidence of this happening yet. I also can’t find anything about whether this applies to different nationalities (while the Canada ban is for non-Canadian/US citizens)

        American’s US and Mexican (Spanish-only?) versions of their web-site do NOT include Mexico in their travel alerts, while they do include Canada. Checked flight status for AA’s Mexico City to LA route (one flight a day) and it shows as running as normal today and for the next two days, which is as far as they go, so no sign of disruption there. I imagine you are already checking their Miami flights.

        Presumably American will continue to operate flights from Mexico for at least a few days, or perhaps weeks, to get Americans home. BA flights seem to still be operating from Mexico City to Heathrow for now so that could be a back-up. I don’t know if the BA/AA transatlantic joint venture includes flights from Mexico.

        Good luck with getting home.

        • Lyn says:

          Just like Anna, I also suggest to try to get back as soon early as possible since things are changing so rapidly.

          Hopefully AA will be flexible and let you change your flights. The fact that they don’t have a travel alert for Mexico might make this harder, but on the other hand once they do have a travel alert they will probably start cancelling flights.

          • Lyn says:

            American Airlines have now added Mexico to their travel alerts today. So they will waive change fees but may still charge the difference if the earlier flights cost more.

    • Lady London says:

      Existing ESTAs are apparently being cancelled by the US as soon as your name appears on a flight manifest.

      US airports force you to immigrate if you are transiting. Apparently Terminal 1 at Toronto airport does not – you stay airside. Not sure if you would still need the Canadian equivalent of an esta though. Can you get a flight home on AC via Toronto? Ask Amex Plat or your insurance or, last resort, your credit card u set s.75 if they will pay or reimburse whatever you can find.

      Is land transit possible then picking up a flight out of a US gateway airport?

      • Anna says:

        Probably not if they are closing the borders to non-essential travel and G could be a long way from the border anyway if in Yucatan area (sorry if I missed that)

        • Lady London says:

          Geography is not my strength @Anna

          I think if stuck in Mexico I would take any flight on anything out to Europe. Home country destination preferable but I wouldn’t be fussy as flights may stop completely. Whilst looking I would call my insurer, Amex or credit card (if s75 applies) to fund/reimburse it

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