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What we’re doing here at Head for Points during these strange days

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I thought it was worth getting a little introspective for a moment and giving you an update on what we’re up to here at Head for Points in these rather confusing times.

When coronavirus broke out we were a little unsure as to how it would impact the site.  Primarily we thought:

we wouldn’t have anything to write about, and

no-one would be reading it anyway

It turns out we were wrong.  Here are our page views for March:

This is 25% higher than our previous best month.  Obviously having a 31-day month helped a bit, but our coronavirus coverage has proved very popular.  We hit 99,164 views on one particular day – literally another 10 minutes and we’d have hit 100,000 for the first time.

We got lucky here.  This Twitter thread, for example, has Nomadic Matt – probably the biggest generalist travel blogger in the world – discussing his complete collapse in page views.

That’s the good news.  The bad news is that revenue has obviously fallen sharply.  All of our direct-sell advertising has been pulled, and Google Adsense – which we use to fill the gaps – is down about 50% on a ‘pence per page’ basis.  You will have noticed that the travel ads usually served up by Adsense have been replaced by fairly random stuff.

The majority of the travel affiliate schemes have also been pulled so we won’t make anything on the bulk of the hotel or flight bookings made through the site for a few months.  The credit cards are still paying, but clearly few people are applying for cards which require £3,000 of spending in the next 90 days to trigger a sign-up bonus.

Please don’t feel sorry for us though.  We make good money when everything is going well and we can absorb this.

In terms of staffing, we are keeping the team (Rhys, Anika, Sinead) together on full pay – no furloughs.  I think if people are willing to commit their livelihoods to working for a small business like this then you should stand behind them.

We have temporarily dropped the WeWork office.  We didn’t have much choice, since we can’t access it and WeWork was not offering any rent reductions. It’s not as if they are going to relet our space in the interim.  Of course, whether WeWork survives is a different matter – apparently their rent bill on our building alone is £10m per year and business rates will be roughly similar ….

In terms of content, we intend to keep the ‘three articles per day’ structure.  It has been remarkably easy so far – in fact, we’ve had a bigger problem deciding what we can fit in over the last few weeks.  It seems to be quietening down a little now, so we can kick off with some new ideas we’ve been working on.  We have some interesting strands where we will want reader contributions and we will be running updated versions of our core reference articles, starting next week with the ‘Avios Redemption University’ series.

Thank you for your continued support of HfP and for sticking with us during a period when our content is skewed more towards general aviation and hotel news than loyalty deals.  The list of things we want to do and see when the skies reopen is growing weekly – a Royal Air Maroc flight review needs doing as they joined oneworld yesterday, for example – and hopefully we can do a massive catch-up during Quarter 3.  We’ll all be desperate for some time out of the house, that’s for sure.

Comments (87)

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  • TripRep says:

    “I think if people are willing to commit their livelihoods to working for a small business like this then you should stand behind them.”

    Rob, ok I take it back, I originally thought Hilton were leading the way in their CV19 actions.

    You just moved into No1 spot.

    Top boss, much respect.

    • Mac D says:

      There isn’t anything wrong with furloughing workers, in this case it would mean they don’t need to work and still get paid which could have been topped up to 100%

      • Rob says:

        Not working whilst being stuck at home is not fun. I think we’re all genuinely grateful to have something to do.

        • memesweeper says:

          +1

          My partner is furloughed at home on 100% pay…. and gutted. Absolutely desperate to return but remote isn’t possible.

          I’m working full time from home and would be going nuts if I weren’t …

          • Kev 85 says:

            I’ve not had any work to do for the last two weeks and I’ve quite enjoyed it. Waking up when I want, learning a language, doing a couple of online courses, watching Netflix and playing computer games means the day goes quite quickly.

        • Cat says:

          +1
          I would be going mad stuck at home without something to do.
          Attempting to explain the more difficult concepts with step-by-step photos of worked examples and finding suitable online Maths tasks for my students has kept me busy, and I even don’t mind the *constant* “Miss, I’ve forgotten how to log into MyMaths/Kerboodle/SMHW” emails!
          I’m also quite enjoying trying to come up with regular “Cabin Fever Avoidance” homework (involving learning to cook their favourite dish, or video calling a friend they haven’t seen for a while), and “Something to make your giggle” homework (I’ve asked them to Google “astrophysicist magnets nose” and “Tim Cowboy Museum”), which some of them have been letting me know they’ve enjoyed (no doubt a few of them think I’m more tragic than ever before).
          I really am rambling. Seriously, being stuck at home without the virtual human contact and something to do would be far worse.
          Rob, I was pleased to get the employment status update too. It’s good to know that nobody’s job is at risk. That’s one less thing in the long list of things to worry about at the moment.
          I’ll be using the Amazon link.

  • JP_MCO says:

    I think the content on HfP has been superb throughout this period – it has definitely been my go to for reliable, accurate information. A company that stands behind its employees through thick and thin is one that should be applauded. I would echo sentiments that if things should become unsustainable further down the line that I would be happy to pay a subscription fee if it meant keeping the team together and making sure HfP carries on as normal, it would be worth it.

  • Mikeact says:

    Sorry…slipped up there as I didn’t think of the eBay link. When I click on your link there is no, ‘You are being directed ‘ which I assume is correct?

  • David says:

    Absolutely love the site, thank you for everything, guys and gals!!

  • Curtis says:

    Thank you Rob and team – what a positive update. We too think ‘business’ at the moment comes secondary to ‘staff’. We have invested in people over the years and in general they have committed their working lives to us. Yes we need financial resilience and good management to survive and to see others like you continuing to ‘trade’ albeit in different or more restrictive ways is what we look at. This will end and we need to be there when it does

  • Peter K says:

    Interesting piece Rob. It’s keeping it human (genuinely so, not faux like some other blogs) that helps set you apart in many ways. Over the years I’ve picked up and dropped numerous other travel blogs, but I keep reading yours.

  • Mac D says:

    I don’t see the problem in putting the staff on furlough, claim the 80% and then topping their pay up to 100% if they can not work rather than absorbing the costs now in the business otherwise if in the future you have to lay off staff the government money won’t be there to support you, this makes the most business sense.

    • memesweeper says:

      ‘I don’t see the problem in putting the staff on furlough’

      if there’s work to be done, why on earth would you do that? keep busy if you can, there’s plenty who can’t!

      • Mac D says:

        Why would you not read the whole comment before replying?

        Clearly you missed the “if they can not work “…

  • Allycat says:

    Virgin to IHG: Sorry if this has been answered already, I did search back through a few threads but couldn’t find the definitive guidance (if there is any). I am planning on transferring my VS miles balance to IHG. Do I just need to send a text to the VS helpline (07481 339184 according to the main “contact Us” page) and ask for the miles to be transferred with both my VS and IHG account numbers ? Is it as simple as that, with no further security than 2 account numbers and the number of miles ? Thanks

    • Mac D says:

      First say hello to them and then they will respond with the relevant security questions

    • Gromit says:

      Yes agree with the approach suggested – I made an initial vague request by text which was eventually followed up (after a few automated texts asking if my query had gone away) a few days later by a real person who started a ping-pong text exchange to get the transfer to IHG done. It took a further few days for the points to turn up at the IHG end.

      I didn’t transfer all my Virgin miles just wanted to spread the risk and I might still take a further hit and convert some into wine vouchers.

    • Allycat says:

      Thank you both, initial text sent and will wait to progress.

      • Alan says:

        I just sent my details (Name, Address, DoB, Virgin acc no and IHG number) and asked to transfer X points. Had a reply after 24 hours saying they have dealt with it and it takes 30 days. Points have left Virgin but not yet arrived at IHG.

        • Alan says:

          Actually, just checked and my points have arrived already – so that was pretty good.

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