Virgin Australia shares suspended as the airline hovers on the brink of bankruptcy

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• ChrisC says:

  15 Apr15 April 05:25

  Would be better to say Virgin group owns 10% of the VA shares rather than controls 10% of the airline.

• Angela Adams says:

  15 Apr15 April 05:30

  Not surprised about Virgin Australia, but disappointed nonetheless. I was supposed to fly with them from Auckland to Tonga on the 2nd of April. Unfortunately, I booked with Expedia, who cancelled the flight on the 30th of March, sent an email saying I’d get a (useless) flight voucher which has not been forthcoming, and are impossible to contact.

• The Jetset Boyz says:

  15 Apr15 April 06:04

  South African Airways has been denied any further funding by the South African government. “Neither will lending guarantees be provided in respect of the business rescue process”.

  SAA’s debt is guaranteed by the government in the event of the carrier’s collapse, so they’re really caught between a rock and a hard place.

  • Oh! Matron! says:

    15 Apr15 April 10:35

    Have put a claim in with Axa for my may SAA flight, as I have no confidence SAA will survive. A voucher would be effectively useless..

    • Genghis says:

      15 Apr15 April 10:39

      SAA were in serious trouble financially even BC.

• Neil says:

  15 Apr15 April 07:13

  Parking Refund- I’m having exactly the same problem with Holiday Extras. They let me cancel without a problem but no refund to my credit card nearly a month later. I am chasing it up with customer service.

  • Vicky says:

    15 Apr15 April 07:38

    I’m exactly the same and they pulled all their phone lines and emails are being ignored. It’s the only part of 3 booked trips that I haven’t had refunded.

  • AR1 says:

    15 Apr15 April 07:48

    I did the same last month Neil and HE e-mailed me a credit voucher (for use in the next 12 months). Nowhere during the cancellation process did they suggest a cash value wouldn’t be credited to my account. Hopefully I’ll be able to use it!
    Maybe there’s an e-mail in your spam folder?

    • Sussex Bantam says:

      15 Apr15 April 08:46

      Yes – they did the same to me. Really naughty I thought as nowhere in the process did it imply that I would be getting a voucher and not a cash refund.

      It said the voucher would be credited to my account by May 4th rather than a physical voucher.

  • Ali says:

    15 Apr15 April 08:18

    I got a voucher – not that I knew anything better but the refund they were offering by automated process was 10 pounds less. Voucher was for full value.
    One can argue if it goes bust : what will I do with my voucher…

    • Lady London says:

      15 Apr15 April 10:04

      Why are you guys accepting the voucher? Is it in the ts and C’s or something? Unless I was sure I would use it very quickly my immediate reaction would be to reject, demand a refund within 14 days of what’s due back to me under the ts and C’s and proceed immediately to chargeback or s.75 refund with my paying card.

      • Noggins says:

        15 Apr15 April 10:49

        No-one has mentioned whether or not they paid extra for the cancellation insurance. I didn’t for my recent HE booking. I still complained bitterly about no refund on Trust Pilot and have now received a voucher valid for 18 months. I thought that was very fair.
        A bit like yesterday’s Hotels.com comments about refunding non refundable rates (interesting responses made by Rob and others) it boils down to whether everyone agrees that in deciding whether to ‘insure’, you take account of an event like a pandemic. Of course, none of us did and I accept that we are entitled to nothing but it is encouraging to see that the ‘right’ thing is being done. (even though at the end of the chain there are businesses suffering huge hits…)

        • Carl says:

          15 Apr15 April 23:58

          I paid for he cancellation waiver with HE and after cancelling was emailed a voucher, same as above posters, at no point was I told it would be a voucher and not a cash refund, I’ve now done a chargeback with AMEX

• Derek Scott says:

  15 Apr15 April 07:22

  EDI airport are not allowing refunds or voucher options on prepaid non-refundable parking either. Only flexible cancellation bookings. Would be nice if a voucher option was on the table, as EDI parking is known as very expensive compared to a lot of other airports.

  • Derek Scott says:

    15 Apr15 April 07:26

    Ignore above, appears they now are, they just haven’t contacted customers with booking to let them know

• Stuart says:

  15 Apr15 April 07:25

  As for the A350s they aren’t just unlucky, they are cursed! The same one that got damaged in the paint shop also smashed into the ground in Tel Aviv, was met by the fire service in Toronto after a hydrologic issue and also spilled hydronic fluid all over the runway at Heathrow.

  • TGLoyalty says:

    15 Apr15 April 07:37

    Just a series of random events.

    This one was being pushed back by ground handling crew and obviously gone wrong. You could say it’s unlucky but BA are about to be paid to park a plane at a time it wasn’t doing much anyway and they have plenty planes that can replace it. Sounds lucky to me.

  • Mr Navorski says:

    15 Apr15 April 07:51

    I’ve heard that hydronic fluid can be a right little bugger to get out of your coveralls too.

    • Sunguy says:

      15 Apr15 April 08:48

      Not sure about the heat transfer properties of hydronic fluid – ***but** having been covered from head to toe in aviation hydraulic fluid(malfunctioning aircraft whilst I was underneath it), I can tell you quite categorically after a trip to A&E (to get my eyes washed ) – that a) it doesn’t taste very nice, b) it really is pretty slippery and c) my clothes had to be binned……

  • Algor says:

    15 Apr15 April 07:57

    Cursed is yet to be confirmed but very comfortable on flights to and from Dubai.

    • TGLoyalty says:

      15 Apr15 April 08:28

      Had my A350 club suites flight swapped out to a 777 last min. Gutted in an understatement especially now as no idea when I’ll get a chance to fly it now.

  • Spaghetti Town says:

    15 Apr15 April 12:40

    No. That was G-XWBD who had most of those accidents.

• Declan Moriarty says:

  15 Apr15 April 07:52

  I’ve had similar issues with APH parking, as they’ve furloughed all their staff, they’ve got no one to process refunds.

• ao40 says:

  15 Apr15 April 07:52

  On flight pass – finally got confirmation of a two month extension to two passes, and six cancelled flights being re-credited. It took many emails just to do that, so good luck trying to get an actual refund!

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