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British Airways to re-open three Heathrow business class lounges on Saturday

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British Airways has announced it is re-opening its lounges from Saturday 4th July.

This has been enabled by the easing of lockdown, which allows restaurants, pubs and cafes to re-open from providing they take measures to reduce the spread of the virus.

The first lounge to re-open will be the Galleries First and Galleries Club lounges at the southern end of Heathrow Terminal 5.  These are the lounges on the First Wing side of the building – ie. to the right as you walk in.

British Airways to re-open three Heathrow lounges on Saturday

It’s lounging, Jim, but not as we know it

As you might expect, British Airways is introducing some changes to how the lounges will operate.

Only the Galleries First, Galleries Club South and Arrivals lounge at Heathrow Terminal 5 will open on Saturday.  Galleries Club South is only open during the morning – from 12.30, all departing passengers will use Galleries First.

Automatic contactless lounge entry barriers will be installed from mid-July, reducing contact between customers and staff

You will be given a card to place on your seat when you leave, which will indicate to staff that cleaning is required. Seating areas and bathrooms will be sanitised after each use, and there will be a variety of sanitiser stations and distance markers around.

Food and drink, including alcohol, will be available via a new online ordering service called ‘Your Menu’. It works by scanning a QR code at your seat (single use paper menus are also available for those who cannot do so).  It will offer “separate morning and afternoon menus with a choice of hot and cold food or drinks which will be delivered directly to you.”

Showers will be available in the Arrivals lounge and will be cleaned after every use

The Elemis Spa will be closed

All newspapers and magazines have been removed

If you have a Gold card or are travelling in First, you will be pleased to know that the First Wing will also be open, to funnel you directly into the Galleries First lounge:

British Airways to re-open three Heathrow lounges on Saturday

What about the Concorde Room?

A separate area will be available for those travelling in First or with a Concorde Room card (which comes with the top sub-tier of Gold Guest List status). This will be situated on the terrace area of the First lounge, which will now be called the ‘Concorde Terrace’.

Conclusion

This announcement is roughly in line with what we expected when the government announced that restaurants, pubs and cafes could re-open from Saturday.

This seems to be a measured and sensible approach to the situation, striking a compromise between offering a premium experience and passenger safety. I wouldn’t be surprised to see some changes – such as the new online table service and automatic barriers – to remain after social distancing measures are lifted.

You can read the comprehensive FAQ about the lounges re-opening on the British Airways website here.


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Comments (34)

  • Opus says:

    They’ve updated this by the way. Galleries south club lounge is open as well

    • Rob says:

      Yes, weird – big change of plan since the press release at 1pm, but I was told by a BA employee early this morning that Galleries South was going to be included.

  • Alan says:

    Seems like a fairly sensible plan – can’t see me visiting them anytime in the next few months though – all the trips I would have had to London are now virtual meetings and no long haul travel planned for the foreseeable!

  • Andrew says:

    Good to see that the First Wing is open, but that regular Fast Track remains closed – makes the Gold card have some value – with shared lounges and no priority boarding, at least some added value remains.

    • TGLoyalty says:

      Looks like galleries will open through the peak hours and only shared outside of that

      Expect things to change quickly if holiday bookings increase.

  • Duck Ling says:

    Pre lockdown I used the new KLM lounge and my partner who has no status was able to use the automatic gates also, he just followed behind me and scanned his boarding pass.

    I imagine the technology must be there, especially if the passengers are on the same booking/PNR. Perhaps if guesting someone in on a separate PNR one would have to have the dreaded human interaction.

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