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Qatar Airways offering full refunds on flights booked now for 2021

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Qatar Airways has made a VERY aggressive move to capture your business for 2021.

It will offer unlimited date changes and full refunds, no questions asked for all tickets issued before 30th April 2021. Travel must be booked for completion by 31st December 2021.

qatar airways refund guarantee

Full refunds are available regardless of whether your flight has been cancelled or not. This is extremely attractive and makes every ticket fully flexible.

Date and destination changes are offered in the same booking class and you do still have to pay any difference in fare or taxes, so it’s not a complete slam dunk. However, if the cost of changing is too high, simply take the full refund and book elsewhere.

Whilst Qatar Airways initially attracted some criticism at the beginning of the pandemic for making refunds difficult, the airline claims that it is now processing refunds within 30 days and has paid out over £92m to UK passengers since March.

You can see all your options (you can also choose a voucher with 10% value uplift instead of a refund) on the Qatar Airways ‘Travel with Confidence’ page here.

Comments (93)

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  • Andrew (@andrewseftel) says:

    IHG vouchers are ‘stay by’, not ‘book by’ for US customers. I think this might be why they decided to issue a second voucher – limited cost compared to extending. It’s not inconceivable that the decision makers didn’t know that the UK ones work differently.

    • Alan says:

      Interesting! I must say they managed to extend these vouchers before (the ones expiring 31/12), so not quite sure why they didn’t just do that again, but I’m not complaining!

  • Simon says:

    I have 3 vouchers, the original 2020 voucher expiring soon, the extended voucher just issued, and a third valid into 2022. I booked one stay and it used the original 2020 voucher. I then booked a second stay and ot used the one expiring in 2022. When I tried to book a third stay using the extended voucher it offered me cash prices only and no free night. So the IT is not completely dumb.

    • Alan says:

      Hmm, that seems to go against what Rhys was saying IHG had said. I take it there’s definitely still free night availability for the property/night you’re looking at?

      • Simon says:

        Yes, just tried different dates and still not being offered the free night.

        • Simon says:

          Ok, I have got to the bottom of it now. The extended night is treated as stay by the expiry date, not book by the expiry date. If I search for rooms before the voucher expiry I am offered the free night.

          • Alan says:

            Ah, interesting – there was no issue with the original voucher in booking for after the expiry date so it must be a subtly different voucher, perhaps more off the US rules?

    • jil says:

      I have 3 certs including the extended one, I’m able to use all 3, but the new certs disappear first so unable to use expiring 1 now and hold 2 into the new year
      See my previous comments under this thread

  • Chelseafi says:

    Do we think BA will extend the dates on their book with confidence?

  • TT says:

    Every other week the press have a headline that the US is going to let Brits in soon. It never happens.
    Even with a PCR negative result, effective quarantine at both ends…

  • Neil says:

    Am I correct in thinking that your IHG Free Night Voucher is issued on the card anniversary and not when you hit the £10k spend requirement?

    My issue I with the Ambassador Free Weekend night! This was originally due to expire last July (I believe) but when then extended until 1st March 2021. I appreciate it was extended in the first place but it doesn’t look like I’ll be able to travel much to use this before it expires. Currently have a weekend booked booked at the park lane intercontinental in late feb… let’s see if we aren’t still in lockdown!!!

    • jil says:

      correct, free night issues on card anniversary

    • Anna says:

      +1, I’m starting to struggle to use Ambassador BOGOFs now, got one re-scheduled to the O2 at Feb half term and one to The George at the end of March but neither of those are that far away now!

  • James. says:

    I am guessing no IT glitch for me as my voucher expires 23 Jan 21 but has been extended to 10 Aug 21

  • Eric the Half a Bee says:

    Qatar – great news re full refunds, however contrary to the article, it seems that the option to cancel for a voucher + 10% value has been removed.

  • MD says:

    This added a third voucher for me. No problems using the two oldest vouchers for a free weekend in the (hopefully now fully refurbished) Intercontinental Paris Le Grand in the summer, cash rates >$500/night, leaving the last voucher still there, expiring 2022. Cheers IHG! 😃

    • Anna says:

      That reminded me to check the IC Cannes but free/award nights still seem to be blocked indefinitely. It’s not great that hotels seem to be able to do this unilaterally (The George has also done this).

      • MD says:

        Anna, I’m not sure that’s the issue this time. I also checked Cannes before Paris, and they certainly seemed to be blocking reward nights intermittently (but not always) in the past. However this time even if you try to book a cash room in, say, June or July it says the hotel remains closed to guests, try somewhere else. So not just a reward block. Maybe they’re closed for a refurb?

        • Anna says:

          I just checked and there’s no award/free night availability for the whole of 2021 but of course it’s possible they are waiting to re-open before releasing anything. I’ve got flights to Nice booked next August bank holiday weekend and loads of IHG certificates and points but there aren’t many other beach options apart from HIs which seem very overpriced, even for the Riviera!

          • Benilyn says:

            Email the hotel and ask them to open it. I emailed my hotel of choice and they opened the whole year up for me, they typically open up 4 months in advance.

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